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Veterinary Emergency Center of Manchester

The Veterinary Emergency Center of Manchester is seeking a Part-Time Veterinary Receptionist / Client Service Representative (CSR) with prior veterinary hospital experience. In this fast-paced emergency setting, you will serve as the first point of contact for pet owners, delivering compassionate customer service while managing front desk operations, patient intake, and client communication.Key Responsibilities:<ul><li>Manage multi-line phone systems and handle high call volume</li><li>Provide excellent client communication and customer service</li><li>Manage patient flow using OTW (On-The-Way) and outpatient tracking boards, prioritizing patients based on medical urgency</li><li>Greet clients and patients with professionalism and empathy</li><li>Process payments and maintain accurate medical records</li><li>Email records and assist with referral coordination</li><li>Maintain a clean, organized veterinary front desk / lobby area</li></ul>Schedule (2 Shifts Available):Job Type: Part-Time<ul><li>Fridays: 2:00 PM &ndash; 10:00 PM</li><li>Sundays: 6:00 AM &ndash; 2:00 PM</li></ul>Pay: $21.00 &ndash; $23.00 per hour (based on experience)Requirements:<ul><li>Previous veterinary receptionist or animal hospital front desk experience</li><li>Strong knowledge of veterinary terminology</li><li>Ability to multitask in a fast-paced environment</li><li>Excellent communication skills and professional demeanor</li><li>Strong attention to detail and organizational skills</li><li>Team player with a positive, compassionate attitude</li></ul>Preferred Qualifications:<ul><li>Experience with veterinary practice management software (e.g., Instinct, Avimark, Cornerstone)</li><li>Familiarity with emergency veterinary medicine or critical care environments</li></ul>Physical Requirements:<ul><li>Ability to sit or stand for extended periods</li><li>Ability to lift up to 50 lbs</li><li>Ability to bend, kneel, crouch, and move throughout the hospital</li><li>Comfortable using computers, phones, and office equipment</li></ul>Benefits &amp; Perks:<ul><li>Competitive hourly pay based on experience</li><li>Uniform allowance</li><li>Generous employee pet care discount</li></ul>About Us:The Veterinary Emergency Center of Manchester is a privately owned, VECCS Certified Level II Emergency &amp; Critical Care/Trauma Center. We provide 24/7 emergency veterinary care and are known for compassionate, high-quality service during critical moments.If you&rsquo;re an experienced veterinary receptionist, animal hospital CSR, or have veterinary front desk experience, apply today to join our team!Job Type: Part-timePay: $21.00 - $23.00 per hourBenefits:<ul><li>Employee discount</li><li>Uniform allowance</li></ul>Work Location: In person

Part-Time Veterinary Receptionist (CSR / Client Service Representative)

Join Veterinary Emergency Center of Manchester and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Veterinary Emergency Center of Manchester

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Part-Time Veterinary Receptionist (CSR / Client Service Representative)