Abrar Admin

Vib Best Western Springfield

Job Overview Join our dynamic hospitality team as a Guest Service Agent and Part-Time Overnight Night Auditor! In this lively role, you will be the welcoming face of our hotel during overnight hours, ensuring a seamless guest experience while managing front desk operations and financial audits. Your energetic approach will help create a warm, inviting atmosphere for guests arriving at all hours, providing exceptional service that leaves a lasting impression. This position offers an exciting opportunity to develop your hospitality management skills while working in a fast-paced, guest-focused environment. 2 shifts would be overnight and 2 to 3 shifts would be 7am -3pm or 3pm-11pm.Duties<ul><li>Greet guests warmly upon arrival, providing friendly and efficient check-in and check-out services</li><li>Manage multi-line phone systems with professionalism, answering inquiries and directing calls accurately</li><li>Handle guest requests, resolve issues promptly, and ensure guest satisfaction throughout their stay</li><li>Conduct nightly audits of hotel accounts, verifying reservations, payments, and billing details with precision</li><li>Maintain accurate records of guest information, reservations, and financial transactions in hotel management systems</li><li>Monitor security cameras and perform routine safety checks to ensure guest and staff safety during overnight hours</li><li>Assist with administrative tasks such as preparing reports, updating guest profiles, and managing late-night correspondence</li></ul>Requirements<ul><li>Proven experience in hotel management or front desk operations within a hospitality environment</li><li>Strong customer service skills with the ability to communicate effectively in multiple languages; bilingual abilities are highly valued</li><li>Knowledge of night audit procedures and hotel management software is preferred</li><li>Exceptional phone etiquette and experience handling multi-line phone systems confidently</li><li>Ability to work overnight shifts in a fast-paced setting while maintaining professionalism and attention to detail</li><li>Previous hotel or resort experience is advantageous; familiarity with guest relations and hospitality standards is essential</li><li>Excellent interpersonal skills with a friendly demeanor that enhances guest experiences</li></ul>Join us if you&rsquo;re passionate about hospitality management and eager to deliver memorable guest services around the clock! This role offers an engaging environment where your enthusiasm makes a difference every night.Pay: $16.00 - $16.75 per hourBenefits:<ul><li>Dental insurance</li><li>Employee discount</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Guest service agent/part time overnight auditor

Join Vib Best Western Springfield and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Vib Best Western Springfield

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Guest service agent/part time overnight auditor