Guest service agent/part time overnight auditor

Job Overview
Join our dynamic hospitality team as a Guest Service Agent and Part-Time Overnight Night Auditor! In this lively role, you will be the welcoming face of our hotel during overnight hours, ensuring a seamless guest experience while managing front desk operations and financial audits. Your energetic approach will help create a warm, inviting atmosphere for guests arriving at all hours, providing exceptional service that leaves a lasting impression. This position offers an exciting opportunity to develop your hospitality management skills while working in a fast-paced, guest-focused environment. 2 shifts would be overnight and 2 to 3 shifts would be 7am -3pm or 3pm-11pm.

Duties

• Greet guests warmly upon arrival, providing friendly and efficient check-in and check-out services
• Manage multi-line phone systems with professionalism, answering inquiries and directing calls accurately
• Handle guest requests, resolve issues promptly, and ensure guest satisfaction throughout their stay
• Conduct nightly audits of hotel accounts, verifying reservations, payments, and billing details with precision
• Maintain accurate records of guest information, reservations, and financial transactions in hotel management systems
• Monitor security cameras and perform routine safety checks to ensure guest and staff safety during overnight hours
• Assist with administrative tasks such as preparing reports, updating guest profiles, and managing late-night correspondence

Requirements

• Proven experience in hotel management or front desk operations within a hospitality environment
• Strong customer service skills with the ability to communicate effectively in multiple languages; bilingual abilities are highly valued
• Knowledge of night audit procedures and hotel management software is preferred
• Exceptional phone etiquette and experience handling multi-line phone systems confidently
• Ability to work overnight shifts in a fast-paced setting while maintaining professionalism and attention to detail
• Previous hotel or resort experience is advantageous; familiarity with guest relations and hospitality standards is essential
• Excellent interpersonal skills with a friendly demeanor that enhances guest experiences

Join us if you’re passionate about hospitality management and eager to deliver memorable guest services around the clock! This role offers an engaging environment where your enthusiasm makes a difference every night.

Pay: $16.00 - $16.75 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person