Qureos Mentor

Villanova University

<p></p><div><div><div><div><div><div><div><div><b>Posting Number:</b></div> <div>20260146S</div>
</div><br>
<div><div><b>Position Title:</b></div> <div>Director, Ticket Sales Marketing (Athletics)</div>
</div><br>
<div><div><b>Position Type:</b></div> <div>Staff</div>
</div><br>
<div><div><b>Location:</b></div> <div>Villanova, PA</div>
</div><br>
<div><div><b>Recruitment Type:</b></div> <div>Internal/External Applicants</div>
</div><br>
<div><div><b>Work Schedule:</b></div> <div>full-time/12-months</div>
</div><br>
<div><div><b>Avg Hours Week</b></div>
</div><br>
<div></div><div><div><b>Department:</b></div> <div>728-Athl - Ticket Office</div>
</div><br>
<div><div><b>Position Summary:</b></div>
<div><div><b><i>Why work at Villanova?</i></b></div><ul>
<li><b>Join a mission-driven organization.</b> Since <b>Villanova University&rsquo;s</b> founding in 1842, we have been inspired by the values of truth, unity, and love, and are a community dedicated to service to others.</li>
<li><b>Villanova has been included among the nation&rsquo;s best colleges and universities. </b>VU&rsquo;s <b>inclusion</b> again in <i>U.S. News &amp; World Report&rsquo;s </i>2025 &ldquo;Best Colleges&rdquo; rankings is another indication of the University&rsquo;s continued prominence and forward momentum.</li>
<li><b>Villanova&rsquo;s most precious asset is our people</b>. As an employee, you will receive a holistic benefits package, generous paid time off, a competitive retirement savings plan, flexible work options, wellness programs including gym membership, professional development, tuition assistance, and <b>more</b>.</li><br>
<p></p>
</ul><div>
<br>
The Director, Ticket Sales Marketing serves as a key member of the Athletics integrated marketing team, leading data‑driven digital marketing strategy to generate ticket sales revenue across Villanova Athletics ticketed products. This role owns the strategy, execution, and optimization of digital, email, and social marketing campaigns, using customer insights, CRM data, and performance analytics to inform decision‑making and improve conversion, revenue, and return on investment.<br>
</div><div>The position is responsible for translating consumer buying behavior and campaign performance data into actionable insights that shape marketing strategy, audience targeting, and personalized, 1‑to‑1 fan communications. Working in close partnership with Ticket Sales, Ticket Operations, Marketing, Corporate Sales, and other University stakeholders, this role ensures a coordinated, insight‑driven approach to ticket sales marketing that aligns with Villanova Athletics branding and promotional priorities.<br>
</div><div>This role supervises a Graphics Coordinator, manages advertising budgets, and applies analytics‑informed testing and optimization to continuously improve marketing effectiveness</div><div>
<br>
All duties must be performed in accordance with University, Conference and NCAA rules and regulations.<br>
<br>
<b>Titles of Positions Supervised:</b>
</div><ul><li>Graphics Coordinator</li></ul><div>
<br>
<b>**The anticipated start date for this position will be June 1</b><br>
<br>
Villanova is a Catholic university sponsored by the Augustinian Order. The University is an equal opportunity employer and seeks candidates who understand, respect and can contribute to the University&rsquo;s mission and values.</div></div>
</div><br>
<div><div><b>Duties and Responsibilities:</b></div>
<div><div><b>Digital Ticket Sales Marketing Strategy &amp; Campaign Execution</b></div><ul>
<li>Develop and execute integrated digital marketing strategies to drive ticket sales revenue across all ticketed products, including full and partial season plans, single‑game tickets, group sales, and premium seating.</li>
<li>Own end‑to‑end execution of ticket sales marketing campaigns across digital, email, social, web, and mobile channels.</li>
<li>Ensure all marketing creative is on‑brand, audience‑appropriate, and optimized for conversion and user experience.</li>
<li>Partner with Ticket Sales, Marketing, and Corporate Sales to align campaigns with sales priorities, promotions, and sponsorship commitments.</li>
<li>Incorporate game themes, promotions, and ticketing initiatives into marketing campaigns to maximize revenue impact.</li><br>
<p></p>
</ul><div>
<br>
<b>Data Analytics, </b><b>CRM</b><b> &amp; Audience Segmentation</b>
</div><ul><li>Analyze consumer buying behavior and campaign performance, translating data into actionable insights that improve conversion, revenue, and ROI.</li>
<li>Lead audience segmentation and CRM‑based targeting to support personalized, 1‑to‑1 marketing approaches.</li>
<li>Track, analyze, and report on key ticket sales marketing performance metrics, using insights to inform future strategy and optimization.</li>
<li>Design and deploy fan surveys to better understand engagement, purchasing behavior, and preferences; apply findings to refine marketing tactics.</li>
<li>Apply testing and performance analysis to continuously improve campaign effectiveness.</li>
</ul><div>
<br>
<b>Digital Content &amp; Fan Communications</b>
</div><ul><li>Develop fan communications informed by <b>customer journey insights</b>, including pre‑event messaging such as &ldquo;Know Before You Go&rdquo; and ticket holder communications.</li>
<li>Oversee the creation and optimization of campaign‑specific digital assets, including splash pages and web content, in coordination with Athletics digital platforms.</li>
<li>Ensure messaging supports the full ticket buyer journey from awareness through purchase and event attendance.</li>
</ul><div>
<br>
<b>Cross‑Functional Collaboration &amp; Budget Management</b>
</div><ul><li>Partner with Ticket Sales, Ticket Operations, Marketing, Corporate Sales, Development, Strategic Communications, and Alumni Relations to ensure an integrated, data‑informed approach to ticket sales marketing.</li>
<li>Collaborate with Corporate Sales to ensure sponsorship commitments are incorporated appropriately into digital creative.</li>
<li>Manage advertising budgets and allocate resources effectively based on performance data and strategic priorities.</li>
</ul><div>
<br>
<b>Other</b>
</div><ul><li>Attend select home athletic events to support ticket sales marketing efforts and fan engagement.</li>
<li>Perform other duties and assist with projects as assigned.</li>
</ul></div>
</div><br>
<div><div><b>Minimum Qualifications:</b></div>
<div><div><b>Formal Education</b></div><div><ul><li>Bachelor&rsquo;s degree required, preferably in marketing, communications, business, sports management, or a related field.</li></ul><br>
</div><div><b>
Work Experience</b></div><ul><li>A minimum of <b>4 years of professional experience</b> in digital marketing, sales marketing, or marketing communications.</li></ul><ul><li>Demonstrated experience developing and executing <b>revenue‑driven marketing campaigns</b>, preferably in a ticketed, consumer‑facing, or B2C environment.</li></ul><div><ul><li>Experience using analytics and performance data to optimize campaigns and improve conversion and return on investment.</li></ul><br>
</div><div><b>
Work Skills (e.g., written and verbal communication skills)</b></div><ul><li>Ability to use data, analytics, and performance insights to inform marketing strategy, decision‑making, and optimization.</li></ul><ul><li>Strong project management skills, with a professional, detail‑oriented, and highly organized approach to managing competing priorities in a fast‑paced environment.</li></ul><ul><li>Strong communication and collaboration skills, with the ability to work effectively with staff, campus partners, and cross‑functional teams.</li></ul><ul><li>Ability to develop and deliver an integrated digital media strategy across multiple platforms.</li></ul><ul><li>Creative aptitude, including strong copywriting and proofreading skills.</li></ul><div><ul><li>Ability to manage advertising budgets and evaluate effectiveness and return on investment.</li></ul><br>
</div><div><b>
Specific Job Knowledge (e.g., knowledge of principles and procedures related to field and area)</b></div><ul><li>Knowledge of advertising media principles, strategies, techniques, and analytics, including digital, social media, and email marketing.</li></ul><ul><li>Understanding of audience development, personalization, and content distribution across stages of the buying cycle.</li></ul><ul><li>Understanding of conversion metrics, growth optimization, and campaign performance measurement.</li></ul><ul><li>Familiarity with NCAA, conference, and University policies as they relate to Athletics marketing activities.</li></ul><ul><li>Working knowledge of analytics and marketing platforms such as Google Analytics.</li></ul><ul><li>Proficiency with standard business software applications (Microsoft Word, Excel, PowerPoint, Outlook).</li></ul><ul><li>Familiarity with ticketing systems (e.g., Paciolan) and digital content platforms (Sidearm preferred); experience with Adobe Creative Suite is a plus.</li></ul><ul><li>Proficiency in CRM systems.</li></ul></div>
</div><br>
<div><div><b>Preferred Qualifications:</b></div>
<div><div><b>Work Experience</b></div><ul><li>Experience using the University&rsquo;s current marketing, CRM, and ticketing systems is preferred (e.g., Salesforce CRM, Paciolan, and Sidearm).</li></ul></div>
</div><br>
<div><div><b>Physical Requirements and/or Unusual Work Hours:
</b></div><div><div><b>Working Conditions:</b></div><ul>
<li>Working conditions are normal for an office environment.</li>
<li>Professional work environment.</li>
<li>Night and weekend work may be required.</li><br>
<p></p>
</ul><div>
<br>
<b>Specific Job Knowledge:</b>
</div><ul><li>Knowledge and experience with Oracle Eloqua email platform.</li></ul></div>
</div><br>
<div><div><b>Special Message to Applicants:</b></div>
</div><br>
<div></div><div><div><b>Posting Date:</b></div> <div>04/16/2026</div>
</div><br>
<div><div><b>Closing Date (11:59pm ET):</b></div>
</div><br>
<div></div><div><div><b>Salary Posting Information:
</b></div><div>This position falls within salaried grade 16 and the range is $71,700-89,600. The final salary will be determined with consideration of several factors including the selected candidate&rsquo;s qualifications, department budget availability, market data, and internal equity.</div>
</div><br>
<div><div><b>Salary Grade:</b></div> <div>16</div>
</div><br>
<div><div><b>Job Classification:</b></div> <div>exempt</div>
</div><br>
</div></div></div></div></div><div><h2 class="jobSectionHeader"><b>References Needed</b></h2>
<div><div><div>References Needed
</div><p></p><div><div><div><div><b>Minimum Number of References Needed</b></div> <div>3</div>
</div><br>
<div><div><b>Maximum Number of References Needed</b></div> <div>3</div></div></div></div></div></div></div></div><p></p>

Director, Ticket Sales Marketing (Athletics)

<p></p><div><div><div><div><div><div><div><div><b>Posting Number:</b></div> <div>20260087S</div>
</div><br>
<div><div><b>Position Title:</b></div> <div>Administrative and Program Specialist, CLAS: UNITAS: Inclusive Education / CIE</div>
</div><br>
<div><div><b>Position Type:</b></div> <div>Staff</div>
</div><br>
<div><div><b>Location:</b></div> <div>Villanova, PA</div>
</div><br>
<div><div><b>Recruitment Type:</b></div> <div>Internal/External Applicants</div>
</div><br>
<div><div><b>Work Schedule:</b></div> <div>full-time/10-months</div>
</div><br>
<div><div><b>Avg Hours Week</b></div>
</div><br>
<div></div><div><div><b>Department:</b></div> <div>130-Dean-Arts and Sciences</div>
</div><br>
<div><div><b>Position Summary:</b></div>
<div><div><b><i>Why work at Villanova?</i></b><br>
</div><ul><li><b>Join a mission-driven organization.</b> Since <b>Villanova University&rsquo;s</b> founding in 1842, we have been inspired by the values of truth, unity, and love, and are a community dedicated to service to others.</li>
<li><b>Villanova has been included among the nation&rsquo;s best colleges and universities. </b>VU&rsquo;s <b>inclusion</b> again in <i>U.S. News &amp; World Report&rsquo;s </i>2025 &ldquo;Best Colleges&rdquo; rankings is another indication of the University&rsquo;s continued prominence and forward momentum.</li>
<li><b>Villanova&rsquo;s most precious asset is our people</b>. As an employee, you will receive a holistic benefits package, generous paid time off, a competitive retirement savings plan, flexible work options, wellness programs including gym membership, professional development, tuition assistance, and <b>more</b>.</li></ul><p></p><div><br>
<br>
<br>
The Administrative and Program Specialist will provide administrative support to the UNITAS: Inclusive Education (CLAS UNITAS) and Center for Inclusive Education (CIE)</div><div>
The Administrative and Program Specialist will be responsible for the administrative support of CLAS Associate Dean for Inclusive Education and the tasks of maintaining the needs of CLAS UNITAS and the CIE.<br>
</div><div>Work closely with the CLAS Associate Dean for Inclusive Education and CIE Director to manage operations, plan and promote events, and to help ensure that operational and tactical goals are executed effectively and on time. Limited local travel and occasional attendance at evening events is anticipated. The Administrative and Program Specialist will support undergraduate and graduate students with information, support, and communication about co-curricular academic preparation, enrichment, experiential learning, and professional development opportunities for qualified students. The Administrative and Program Specialist will work closely with other CLAS staff to support the overall implementation and operation of CIE&rsquo;s student support offerings. The Administrative and Program Specialist will support the execution of events, programs, and services for the CLAS CIE and activities related to UNITAS: Inclusive Education efforts.</div><div>
<br>
Villanova is a Catholic university sponsored by the Augustinian Order. The University is an equal opportunity employer and seeks candidates who understand, respect and can contribute to the University&rsquo;s mission and values.</div></div>
</div><br>
<div><div><b>Duties and Responsibilities:</b></div>
<div><ul><li><b>Communications:</b> &middot;<ul>
<li>Support UNITAS: Inclusive Education efforts in the College of Liberal Arts and Sciences. Coordinate and planning support for monthly CLAS UNITAS: Inclusive Education (CLAS UNITAS) meetings, transcribing meeting minutes. Coordinate communications with CLAS college and department UNITAS committees.</li>
<li>Administer the College of Liberal Arts and Sciences&rsquo; Center for Inclusive Education&rsquo;s (CIE) student application process, application summaries. Assist in the implementation and execution of CLAS UNITAS strategic objectives, initiatives and activities<b>. </b>Provide outreach to the CLAS community in support of expanding and enhancing services for undergraduate and graduate students.<b> </b>Drafting and editing memos, reports, monthly newsletters, and other updates; event promotion; liaising with key partners at other universities, as well as faculty, students and staff at Villanova; coordinating with CLAS UNITAS-assigned graduate assistants</li></ul><br>
<p></p>
</li></ul><div><br>
</div><ul><li><b>Administrative Support: </b>Manage budget and procurement process for UNITAS: Inclusive Education and Center for Inclusive Education (CIE). Management of CLAS UNITAS and CIE submittable accounts, including creation of new submission forms, data entry, data clean-up and generation of targeted lists for student support systems; management of CLAS UNITAS and CIE social media accounts (in conjunction with CLAS Communication Office); management of CIE student lists, records, meeting minutes, and testimonials. Benchmark, create and maintain knowledge resources for support opportunities for undergraduate and graduate students in CLAS. Handle inquiries via phone, email, and office contact throughout the day.</li></ul><br>
<div></div><ul>
<li>
<b>Events and Programs: </b>Identify and reserve meeting spaces for meetings, special programs, and events. Support the CLAS UNITAS ecosystem through participation in programming and attendance at select events. Maintain collaborations with CLAS academic departments and offices; and University offices involved in supporting students experiential education needs. Creation and maintenance of various promotional and events lists.</li><br>
</ul></div>
</div><br>
<div><div><b>Minimum Qualifications:</b></div>
<div><div><b>Formal Education</b></div><ul>
<li>Bachelor&rsquo;s degree required.</li>
<p></p>
</ul><div><b>Minimum Work Experience:</b></div><ul>
<li>Understanding of managing an academic office environment</li>
<li>Knowledge and understanding of Villanova&rsquo;s mission, UNITAS programs and context.</li>
</ul><div><b>Work Skills:</b></div><ul>
<li><ul><li>Must be comfortable working in a dynamic environment.</li>
<li>Must be self-motivated and results oriented.</li>
<li>Must take initiative where appropriate.</li>
<li>Must demonstrate strong organizational and interpersonal skills.</li>
<li>Must be able to demonstrate excellent writing and verbal skills.</li>
<li>Must demonstrate ability to manage multiple tasks and meet deadlines in a fast-paced environment with attention to detail.</li>
<li>Must be able to protect confidential information.</li>
<li>Excellent computer skills, command of Microsoft Office Suite, and the ability to learn new computer programs (e.g., Banner)</li>
<li>The individual must have a deep commitment to the well-being of the Villanova University, a commitment to the University&rsquo;s Catholic/Augustinian heritage, and the advancement of its mission, and to serving the needs of a diverse community.</li>
</ul></li><li>The individual must have an understanding of the importance of Villanova&rsquo;s mission in an educational environment with a desire to work with students, faculty and staff of different backgrounds and varying social identities to advance the University&rsquo;s UNITAS mission. Expertise in MS Office suite (Word, Excel, Outlook, Teams, Forms) and Concur (Nova Pay) required; event planning experience preferred; social media proficiency preferred but not required.</li>
</ul></div>
</div><br>
<div><div><b>Preferred Qualifications:</b></div>
<div>Experience working in a higher education environment strongly preferred</div>
</div><br>
<div><div><b>Physical Requirements and/or Unusual Work Hours:
</b></div></div><br>
<div></div><div><div><b>Special Message to Applicants:</b></div>
</div><br>
<div></div><div><div><b>Posting Date:</b></div> <div>03/30/2026</div>
</div><br>
<div><div><b>Closing Date (11:59pm ET):</b></div>
</div><br>
<div></div><div><div><b>Salary Posting Information:
</b></div><div>This position falls within hourly grade 11 and the range is $25.05-26.48/hr. The final salary will be determined with consideration of several factors including the selected candidate&rsquo;s qualifications, department budget availability, market data, and internal equity.</div>
</div><br>
<div><div><b>Salary Grade:</b></div> <div>11</div>
</div><br>
<div><div><b>Job Classification:</b></div> <div>non-exempt</div>
</div><br>
</div></div></div></div></div><div><h2 class="jobSectionHeader"><b>References Needed</b></h2>
<div><div><div>References Needed
</div><p></p><div><div><div><div><b>Minimum Number of References Needed</b></div> <div>3</div>
</div><br>
<div><div><b>Maximum Number of References Needed</b></div> <div>3</div></div></div></div></div></div></div></div><p></p>

Administrative and Program Specialist, CLAS: UNITAS: Inclusive Education / CIE

<p></p><div><div><div><div><div><div><div><div><b>Posting Number:</b></div> <div>20260046S</div>
</div><br>
<div><div><b>Position Title:</b></div> <div>Operations Supervisor - The Inn at Villanova</div>
</div><br>
<div><div><b>Position Type:</b></div> <div>Staff</div>
</div><br>
<div><div><b>Location:</b></div> <div>Villanova, PA</div>
</div><br>
<div><div><b>Recruitment Type:</b></div> <div>Internal/External Applicants</div>
</div><br>
<div><div><b>Work Schedule:</b></div> <div>full-time/12-months</div>
</div><br>
<div><div><b>Avg Hours Week</b></div>
</div><br>
<div></div><div><div><b>Department:</b></div> <div>507-Inn at Villanova University</div>
</div><br>
<div><div><b>Position Summary:</b></div>
<div><div><b><i>Why work at Villanova?</i></b><br>
</div><ul><li><b>Join a mission-driven organization.</b> Since <b>Villanova University&rsquo;s</b> founding in 1842, we have been inspired by the values of truth, unity, and love, and are a community dedicated to service to others.</li>
<li><b>Villanova has been included among the nation&rsquo;s best colleges and universities. </b>VU&rsquo;s <b>inclusion</b> again in <i>U.S. News &amp; World Report&rsquo;s </i>2025 &ldquo;Best Colleges&rdquo; rankings is another indication of the University&rsquo;s continued prominence and forward momentum.</li>
<li><b>Villanova&rsquo;s most precious asset is our people</b>. As an employee, you will receive a holistic benefits package, generous paid time off, a competitive retirement savings plan, flexible work options, wellness programs including gym membership, professional development, tuition assistance, and <b>more</b>.</li><br>
<p></p>
</ul><div>
<br>
The Operations Supervisor oversees all Guest Services Agents and Room Attendants to ensure efficient and smooth operations for producing excellent feedback and guest satisfaction. Essential duties include but are not limited to: ensuring proper completion of all duties of the front desk staff, executing proper procedures for room cleanliness, directing and coordinating reservations and guest services activities and responding in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services.<br>
<br>
Villanova is a Catholic university sponsored by the Augustinian Order. The University is an equal opportunity employer and seeks candidates who understand, respect and can contribute to the University&rsquo;s mission and values.</div></div>
</div><br>
<div><div><b>Duties and Responsibilities:</b></div><br>
<div></div><div><br>
<ul><li>Assist the Director of Rooms Division in implementing and enforcing policies and procedures of the front desk and housekeeping. Help to train and mentor room attendants and guest service agents.</li>
<li>Possess the skills and knowledge to supervise and support other employees, as required, to maintain efficient service. Cross train in all shifts at the front desk and train in cleaning guest rooms.</li>
<li>Maintain proper cleanliness throughout the guest rooms. Secure and maintain inventory of front desk, housekeeping, and laundry supplies.</li>
<li>Respond promptly to guest comments, complaints, and concerns in a courteous and professional manner.</li>
<li>Prepare room attendants with daily room assignments and inspecting guest rooms upon completion. Know current status of guest rooms and individual guests.</li></ul><p></p><div><br>
<br>
</div><ul><li>Perform additional duties and assist with special projects as assigned</li>
<li>Provide overnight, on-call assistance in case of emergencies.</li>
<li>Liaison between the Sales Department and Front Desk for group needs and arrivals</li></ul></div><br>
<div></div>
</div><br>
<div><div><b>Minimum Qualifications:</b></div>
<div><ul><li>Formal Education: High School Diploma or equivalent required.<br>
Specific Job Knowledge: Previous Front Desk or Housekeeping Supervisor experience required<br>
Minimum Work Experience: 3-5 years in a hospitality environment OR Bachelors Degree, 2-3 years of experience<br>
<br>
Work Skills:<ul>
<li>Must enjoy working with the public and be able to professionally handle any conflicts,</li>
<li>guest issues, or emergencies that may arise</li>
<li>Experience handling cash and recording sales transactions required</li>
<li>Excellent oral communication and organizational skills</li>
<li>Demonstrated ability to work effectively without immediate supervision</li>
<li>Ability to multi-task efficiently</li>
<li>Must be willing to work evenings, weekends, and holidays as schedule requires</li>
<li>Computer literacy and familiarity with WIN, MS Word, Excel, PMS, POS and Outlook preferred</li>
<li>First Aid and CPR certification preferred; training can be provided</li>
<li>Equipment Knowledge: Custodial equipment, PC, General AV</li></ul></li></ul><p></p><div><br>
</div></div>
</div><br>
<div><div><b>Preferred Qualifications:</b></div>
</div><br>
<div></div><div><div><b>Physical Requirements and/or Unusual Work Hours:
</b></div><div>Physical requirements include the ability to work long<br>
hours, Ability to stand for long periods of time without sitting or leaning.</div>
</div><br>
<div><div><b>Special Message to Applicants:</b></div>
</div><br>
<div></div><div><div><b>Posting Date:</b></div> <div>02/25/2026</div>
</div><br>
<div><div><b>Closing Date (11:59pm ET):</b></div>
</div><br>
<div></div><div><div><b>Salary Posting Information:
</b></div><div>This position falls within hourly grade 11 and the range for this position is $19.90-24.86/hr. The final salary will be determined with consideration of several factors including the selected candidate&rsquo;s qualifications, department budget availability, market data, and internal equity.</div>
</div><br>
<div><div><b>Salary Grade:</b></div> <div>11</div>
</div><br>
<div><div><b>Job Classification:</b></div> <div>non-exempt</div>
</div><br>
<div><div><b>Census Code</b></div>
</div><br>
</div></div></div></div></div><div></div><div><h2 class="jobSectionHeader"><b>References Needed</b></h2>
<div><div><div>References Needed
</div><p></p><div><div><div><div><b>Minimum Number of References Needed</b></div> <div>3</div>
</div><br>
<div><div><b>Maximum Number of References Needed</b></div> <div>3</div></div></div></div></div></div></div></div><p></p>

Operations Supervisor - The Inn at Villanova

Join Villanova University and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Villanova University

About Company

Director, Ticket Sales Marketing (Athletics)

Administrative and Program Specialist, CLAS: UNITAS: Inclusive Education / CIE

Operations Supervisor - The Inn at Villanova