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Job Description:Position Overview<ul><li>We are seeking for a Remote Network Engineer to provide hands-on engineering and troubleshooting support for its enterprise and cloud network infrastructure. This role requires a self-starter who can dig into issues, communicate findings effectively, and collaborate with architects and senior engineers in a fast-paced environment.</li><li>The ideal candidate will have strong Azure networking experience, proven troubleshooting skills across enterprise technologies, and the ability to balance day-to-day ticket resolution with project work, upgrades, and long-term initiatives.</li></ul>Key ResponsibilitiesTroubleshooting &amp; Support<ul><li>Act as the first point of escalation for complex network problems; diagnose issues and provide clear, actionable feedback.</li><li>Troubleshoot performance issues such as network slowness, dropped Zoom packets, and bandwidth bottlenecks.</li><li>Communicate effectively with end-users and IT teams, demonstrating structured problem-solving and proactive brainstorming.</li></ul>Technology &amp; Infrastructure<ul><li>Support Azure networking environment (95% migrated, full datacenter exit targeted by next year).</li><li>Configure and manage Network Security Groups, VNets, UDRs, and Azure-native routing.</li><li>Manage Palo Alto firewalls, Panorama, and Prisma Access; perform firewall upgrades and policy updates.</li><li>Administer SD-WAN (SilverPeak), including tunnel builds, site-to-site VPNs, and IPsec connections to vendors.</li><li>Support Cisco switches (Catalyst 4500, Nexus) and Meraki switches/access points in branch offices.</li><li>Assist with network refresh projects, including transition to Juniper platforms.</li><li>Support proof of concept migration from Cisco Call Manager to Microsoft Teams telephony.</li></ul>Operational Duties<ul><li>Handle a mix of daily tickets and project assignments with strong documentation and organizational skills.</li><li>Develop and execute proactive patching and upgrade strategies:</li><li>GlobalProtect upgrades (2x annually).</li><li>Firewall upgrades (4x annually).</li><li>SilverPeak updates (3&ndash;4x annually).</li><li>Participate in scheduled weekend change windows (approx. 2x per month, starting at 10 PM CT; 2&ndash;3 hours). Flex-time is provided for recovery.</li></ul>Qualifications<ul><li>3+ years of hands-on experience in network engineering and support.</li><li>Strong foundational knowledge of network troubleshooting and protocols.</li><li>Experience with</li><li>Palo Alto firewalls, Panorama, Prisma Access.</li><li>Cisco Catalyst, Nexus, and Meraki switches/APs.</li><li>SD-WAN (SilverPeak preferred).</li><li>Azure networking (NSGs, VNets, UDRs).</li><li>Site-to-site VPNs and IPsec tunnels.</li><li>Excellent communication skills, with the ability to explain findings and collaborate remotely with architects and engineers.</li><li>Strong documentation, organization, and follow-through skills.</li><li>Self-starter with the ability to take direction and drive issues to resolution.</li></ul>Preferred<ul><li>Experience with Juniper networking.</li><li>Familiarity with Teams telephony migrations.</li><li>Relevant certifications (CCNA, CCNP, PCNSE, etc.)</li></ul>Job Type: ContractPay: $48.00 - $57.00 per hourWork Location: Remote

Network Engineer - Palo Alto | Cisco Catalyst | SD-WAN

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Network Engineer - Palo Alto | Cisco Catalyst | SD-WAN