Qureos Mentor

voco™ hotels

<div>This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees.

By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer. 
About Us

Join voco&trade; hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco&trade; hotels.

The Assistant Manager - Butler Service is responsible for assisting in the overall management and operation of the Butler Service department. This role ensures the highest level of personalized service to guests, maintaining exceptional standards of luxury and discretion. The Assistant Manager acts as a key support to the Butler Service Manager by supervising daily operations, training team members, and enhancing guest experiences in line with the property's service culture.<h4 class="jobSectionHeader"> 
Your day to day
<ul>
<li>Guest Service &amp; Experience
<ul>
<li>Ensure all guests receive personalized, anticipatory, and discreet service throughout their stay.
</li>
<li>Handle VIP, long-stay, and repeat guests, ensuring all preferences and special requests are met.
</li>
<li>Resolve guest concerns promptly and effectively, maintaining high guest satisfaction scores.
</li>
<li>Coordinate with other departments (Housekeeping, F&amp;B, Concierge, Front Office) to deliver seamless service.
</li>
</ul>Operations Management
<ul>
<li>Assist in managing day-to-day Butler operations to ensure smooth service delivery.
</li>
<li>Supervise butlers on duty, ensuring grooming, service etiquette, and SOP compliance.
</li>
<li>Prepare daily guest reports, arrival/departure lists, and special request summaries.
</li>
<li>Ensure villas/suites are set up according to guest preferences before arrival.
</li>
</ul>Team Leadership &amp; Training
<ul>
<li>Support recruitment, onboarding, and training of new butler colleagues.
</li>
<li>Conduct regular briefings and refresher trainings to maintain service standards.
</li>
<li>Mentor and motivate the team to deliver exceptional guest experiences.
</li>
<li>Assist in scheduling, duty rosters, and performance evaluations.
</li>
</ul>Administration &amp; Standards
<ul>
<li>Maintain accurate records of guest profiles and preferences.
</li>
<li>Assist with budget preparation and cost control for the department.
</li>
<li>Uphold health, safety, and hygiene standards across Butler operations.
</li>
<li>Ensure compliance with hotel policies, procedures, and brand service standards.</li></ul></li> 
</ul>
 
What we need from you
<ul>
<li>Diploma/Degree in Hospitality Management or related field.
</li>
<li>Minimum 3-5 years' experience in luxury hospitality, with at least 2 years in Butler/Guest Service leadership role.
</li>
<li>Strong knowledge of luxury service standards and VIP protocol.
</li>
<li>Excellent communication skills in English (additional languages preferred).
</li>
<li>Exceptional interpersonal skills with a guest-centric mindset.
</li>
<li>Leadership ability with proven experience in team supervision and training.
</li>
<li>Flexible, adaptable, and able to work in a remote island environment.
</li>
<li>Island resort setting - requires adaptability to remote living and tropical climate.
</li>
<li>Ability to work flexible schedules, including evenings, weekends, and holidays.</li></ul> 

What we offer

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life. 
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
 
So, join us and you'll become part of our hotel family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</h4></div>

Franchise Hotel - Assistant Manager - Butler Services (The heart of Europe)

<div>This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees.

By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer. 
About Us

Join voco&trade; hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco&trade; hotels.
The Banquet Manager is responsible for planning, organizing, and directing all banquet operations to ensure the highest level of guest satisfaction, smooth event execution, and revenue maximization. This role involves close coordination with clients, event planners, the culinary team, and service staff to deliver exceptional banquet experiences aligned with the hotel's standards.<h4 class="jobSectionHeader"> 
Your day to day
<ul>
<li>Operational &amp; Event Management
<ul>
<li>Oversee day-to-day banquet operations, including setup, service, and breakdown.
</li>
<li>Ensure all events (weddings, conferences, gala dinners, private functions, etc.) are executed according to client requirements and hotel standards.
</li>
<li>Supervise staff during events, ensuring proper sequence of service and guest satisfaction.
</li>
<li>Inspect event spaces before functions to ensure cleanliness, setup accuracy, and readiness.
</li>
</ul>Guest &amp; Client Relations
<ul>
<li>Meet with clients to discuss banquet requirements, menus, and event details.
</li>
<li>Act as the main contact during functions, addressing and resolving guest concerns immediately.
</li>
<li>Maintain strong relationships with repeat and VIP clients.
</li>
</ul>Team Leadership &amp; Training
<ul>
<li>Lead, motivate, and supervise the banquet team, ensuring high morale and efficiency.
</li>
<li>Train staff on service standards, sequence of service, upselling techniques, and safety protocols.
</li>
<li>Schedule and manage manpower according to event demands and budget.
</li>
</ul>Financial &amp; Administrative
<ul>
<li>Monitor banquet revenues, costs, and profitability.
</li>
<li>Ensure accurate billing and timely posting of banquet checks.
</li>
<li>Control inventory of banquet supplies, linen, and equipment.
</li>
<li>Work with the Sales &amp; Events team to upsell services and maximize banquet revenues.
</li>
</ul>Standards &amp; Compliance
<ul>
<li>Ensure compliance with health, safety, and hygiene regulations.
</li>
<li>Maintain the highest levels of cleanliness and food safety in all banquet operations.
</li>
<li>Implement and monitor hotel SOPs to maintain service excellence.</li></ul></li> 
</ul>
 
What we need from you
<ul>
<li>Bachelor's degree in Hospitality Management or related field preferred.
</li>
<li>Minimum 3-5 years of experience in banquet operations, with at least 2 years in a supervisory/managerial role.
</li>
<li>Strong leadership, organizational, and communication skills.
</li>
<li>Excellent problem-solving abilities and guest-focused mindset.
</li>
<li>Ability to work flexible hours, including evenings, weekends, and holidays.
</li>
<li>Proficiency in event management software and MS Office.
</li>
<li>Strong attention to detail
</li>
<li>Exceptional guest service orientation
</li>
<li>Ability to multitask under pressure
</li>
<li>Effective team management and coaching
</li>
<li>Revenue-driven with cost control focus</li></ul> 

What we offer

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life. 
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
 
So, join us and you'll become part of our hotel family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</h4></div>

Franchise Hotel - Banquet Manager

Join voco™ hotels and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

voco™ hotels

ABOUT_COMPANY

Franchise Hotel - Assistant Manager - Butler Services (The heart of Europe)

Franchise Hotel - Banquet Manager