Qureos Mentor

voco™ hotels

<div>This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees.

By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer. 
About Us

voco brand comes to life in hotels that you can count on but that are different enough to be fun. Unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing.
 
Hotels that are built on sustainability where we look after the planet with the same care as we look after our guests and colleagues.
 
The Events Planning Executive is responsible for coordinating and executing all aspects of events and functions within the hotel, ensuring flawless service delivery and memorable guest experiences. This role involves close collaboration with clients, internal departments, and external partners to deliver exceptional events aligned with the hotel's standards and brand image.<h4 class="jobSectionHeader"> 
Your day to day

Event Coordination &amp; Planning
<ul>
<li>Handle event inquiries, proposals, and confirmations for weddings, corporate meetings, private parties, and special occasions.
</li>
<li>Work closely with clients to understand their requirements, budget, and preferences to design customized event solutions.
</li>
<li>Prepare detailed event orders, floor plans, and timelines.
</li>
<li>Coordinate pre-event meetings and walkthroughs with clients and internal teams.
</li>
</ul>Execution &amp; Operations
<ul>
<li>Oversee event setups and ensure all arrangements are executed according to agreed specifications.
</li>
<li>Liaise with departments such as F&amp;B, Housekeeping, Front Office, and Engineering to ensure seamless event delivery.
</li>
<li>Supervise events on-site, acting as the main point of contact for clients.
</li>
<li>Ensure all safety, hygiene, and service standards are maintained throughout the event.
</li>
</ul>Sales &amp; Revenue
<ul>
<li>Support the Events Manager in achieving revenue targets through effective upselling of event services and packages.
</li>
<li>Prepare event costings, quotations, and contracts.
</li>
<li>Follow up on payments, deposits, and billing in coordination with the finance team.
</li>
</ul>Guest Relations &amp; Communication
<ul>
<li>Maintain strong relationships with existing and potential clients to encourage repeat business.
</li>
<li>Handle guest feedback promptly and professionally.
</li>
<li>Assist with post-event evaluations and reporting.
</li>
</ul>Administration &amp; Reporting

<ul><li>Maintain accurate records of all event details and communications.
</li>
<li>Prepare reports on event performance, guest satisfaction, and financial outcomes.
</li>
<li>Stay updated on market trends and competitor activities to enhance event offerings.</li></ul> 

What we need from you
<ul>
<li>Bachelor's degree in hospitality management, Events, or a related field.
</li>
<li>Minimum 2-3 years of experience in event planning or coordination, preferably in a luxury or resort environment.
</li>
<li>Strong organizational and multitasking abilities.
</li>
<li>Excellent communication and interpersonal skills.
</li>
<li>Proficiency in MS Office and hotel event management systems (Opera / Delphi or similar).
</li>
<li>Attention to detail and ability to work under pressure.
</li>
</ul><ul><li>Flexibility to work evenings, weekends, and public holidays as required.
</li>
<li>Creative, energetic, and guest-oriented.
</li>
<li>Strong problem-solving and decision-making skills.
</li>
<li>Professional appearance and demeanor.
</li>
<li>Ability to work effectively in a multicultural environment.</li></ul> 

What we offer

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life. 
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
 
So, join us and you'll become part of our hotel family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</h4></div>

Franchise Hotel - Events Planning Executive

<div>This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees.

By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer. 
About Us

Join voco&trade; hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco&trade; hotels. The Assistant Learning &amp; Development Manager supports the Learning &amp; Development function in driving a culture of continuous learning, service excellence, and professional growth across the resort. The role is responsible for designing, coordinating, and delivering training programs aligned with the hotel's standards, brand values, and operational goals. This position ensures that all colleagues are equipped with the skills, knowledge, and mindset to deliver exceptional guest experiences.<h4 class="jobSectionHeader"> 
Your day to day

Training &amp; Development:
<ul>
<li>Assist in the creation, implementation, and evaluation of the annual learning and development plan.
</li>
<li>Conduct training needs analysis across departments to identify learning priorities.
</li>
<li>Design and deliver core programs, including orientation, brand/service standards, supervisory skills, and leadership development.
</li>
<li>Support departmental trainers in maintaining consistent standards across all operational areas.
</li>
<li>Coordinate and facilitate mandatory training programs such as Fire Life Safety, Health &amp; Safety, and Food Hygiene.
</li>
</ul>Performance &amp; Talent Development:
<ul>
<li>Work closely with managers to identify high-potential colleagues and create development pathways for succession planning.
</li>
<li>Support performance review cycles by guiding leaders on setting goals and providing feedback.
</li>
<li>Track and analyze training participation and effectiveness through evaluations and reports.
</li>
</ul>Learning Administration:
<ul>
<li>Maintain accurate training records and ensure compliance with brand and local regulatory requirements.
</li>
<li>Manage the Learning Management System (LMS) and ensure timely completion of assigned e-learning modules.
</li>
<li>Prepare monthly L&amp;D reports and key performance indicators for management review.
</li>
</ul>Employee Engagement:

<ul><li>Support initiatives that enhance employee engagement, motivation, and recognition.
</li>
<li>Contribute to organizing hotel events, cultural activities, and team-building programs.
</li>
<li>Act as a brand ambassador, promoting the resort's values and service culture.</li></ul> 

What we need from you
<ul>
<li>Bachelor's degree in Human Resources, Hospitality Management, or a related field.
</li>
<li>Minimum 3-5 years of experience in Learning &amp; Development within luxury hotels or resorts.
</li>
<li>Strong presentation, facilitation, and coaching skills.
</li>
<li>Excellent communication skills (verbal and written) in English; additional languages are an advantage.
</li>
<li>Proficiency in MS Office and familiarity with e-learning or LMS platforms.
</li>
</ul><ul><li>Ability to work and live in a remote island environment with a positive and adaptable attitude.
</li>
<li>Passion for learning and people development.
</li>
<li>Strong interpersonal and leadership skills.
</li>
<li>High level of organization, creativity, and attention to detail.
</li>
<li>Culturally sensitive and able to work effectively in a diverse team.
</li>
<li>Committed to upholding brand and service excellence standards.</li></ul> 

What we offer

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life. 
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
 
So, join us and you'll become part of our hotel family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</h4></div>

Franchise Hotel - Assistant Learning & Development Manager

<div>This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees.

By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer. 
About Us

Join voco&trade; hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco&trade; hotels. The Learning &amp; Development Administrator provides essential administrative and coordination support to the Learning &amp; Development (L&amp;D) team. This role ensures the smooth execution of all training activities, accurate maintenance of training records, and effective communication between departments to promote a culture of learning and growth across the resort.<h4 class="jobSectionHeader"> 
Your day to day

Training Coordination &amp; Support
<ul>
<li>Assist in planning, scheduling, and organizing training sessions, workshops, and employee development programs.
</li>
<li>Communicate training schedules to departments and ensure participants' attendance.
</li>
<li>Prepare training materials, attendance sheets, certificates, and evaluation forms.
</li>
<li>Support in the coordination of orientation programs for new colleagues.
</li>
<li>Maintain the training calendar and update it regularly.
</li>
</ul>Administrative Duties
<ul>
<li>Maintain accurate and up-to-date training records, reports, and files for all employees.
</li>
<li>Ensure compliance with brand standards and legal training requirements.
</li>
<li>Manage the Learning Management System (LMS), monitor course completions, and generate reports.
</li>
<li>Handle training-related correspondence, documentation, and filing.
</li>
<li>Assist in the preparation of monthly L&amp;D reports and key performance indicators.
</li>
</ul>Employee Engagement &amp; Communication
<ul>
<li>Support the organization of engagement initiatives, such as recognition programs, cultural activities, and team events.
</li>
<li>Communicate effectively with department trainers and assist them with training logistics.
</li>
<li>Act as a point of contact for employees seeking information about learning opportunities.
</li>
</ul>Support to the L&amp;D Team

<ul><li>Provide administrative assistance to the Learning &amp; Development Manager and team in day-to-day operations.
</li>
<li>Assist in evaluating training effectiveness through feedback forms and post-training analysis.
</li>
<li>Participate in hotel events and support HR initiatives as required.</li></ul> 

What we need from you
<ul>
<li>Diploma or Bachelor's degree in Human Resources, Hospitality, or Business Administration.
</li>
<li>Previous experience in an administrative or HR support role, preferably within a hotel or resort.
</li>
<li>Strong organizational and time management skills.
</li>
<li>Excellent communication skills (verbal and written) in English; other languages are an advantage.
</li>
<li>Proficient in Microsoft Office (Excel, Word, PowerPoint) and experience with Learning Management Systems (LMS) preferred.
</li>
<li>Positive attitude, high attention to detail, and ability to multitask in a fast-paced environment.
</li>
</ul><ul><li>Willingness to live and work on a remote island with a diverse, multicultural team.
</li>
<li>Passion for learning and people development.
</li>
<li>Strong teamwork and interpersonal skills.
</li>
<li>Professionalism, confidentiality, and integrity.
</li>
<li>Initiative and flexibility in handling changing priorities.
</li>
<li>Commitment to upholding brand values and service excellence.</li></ul> 

What we offer

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life. 
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
 
So, join us and you'll become part of our hotel family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</h4></div>

Franchise Hotel - Learning & Development Administrator

<div>This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees.

By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer. 
About Us

Join voco&trade; hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco&trade; hotels. The HR &amp; Employee Relations Coordinator supports the Human Resources Department by ensuring smooth execution of HR operations, employee engagement, and welfare activities. This role plays a key part in maintaining positive employee relations, handling administrative tasks, and assisting in the implementation of HR policies and programs that promote a healthy and productive work environment.<h4 class="jobSectionHeader"> 
Your day to day

1. Employee Relations:

Promote open communication and positive employee relations across all departments.
<ul>
<li>Assist in organizing employee welfare and engagement programs such as recognition events, wellness activities, and cultural celebrations.
</li>
</ul>2. HR Administration:
<ul>
<li>Maintain accurate employee records, personal files, and HR databases.
</li>
<li>Prepare HR-related correspondence such as warning letters, memos, and announcements.
</li>
<li>Assist with the preparation and processing of employee requests such as NOCs, salary certificates, and employment verification letters.
</li>
<li>Support in payroll preparation by providing necessary HR inputs (attendance, leave records, etc.).
</li>
</ul>3. Onboarding:
<ul>
<li>Prepare onboarding kits and assist in new hire orientation programs.</li>
<li>
Ensure all joining formalities are completed and employee files are updated accordingly.
</li>
</ul>4. Employee Engagement &amp; Communication:
<ul>
<li>Assist in planning and executing employee engagement initiatives, staff events, and recognition programs.
</li>
<li>Maintain effective internal communication channels between HR and all departments.
</li>
<li>Conduct employee satisfaction surveys and assist in follow-up actions.
</li>
</ul>5. HR Compliance:
<ul>
<li>Ensure compliance with company policies, labor laws, and regulations.
</li>
<li>Maintain confidentiality of employee information and HR documentation.
</li>
<li>Support in audits and inspections related to HR documentation and compliance.</li></ul> 

What we need from you
<ul>
<li>Bachelor's degree in Human Resources, Business Administration, or related field.
</li>
<li>Minimum 1-3 years of experience in HR or employee relations, preferably in the hospitality industry.
</li>
<li>Strong interpersonal and communication skills.
</li>
<li>Excellent organizational and administrative abilities.
</li>
<li>Proficient in MS Office applications (Excel, Word, PowerPoint).
</li>
<li>Ability to handle sensitive and confidential information with discretion.
</li>
</ul><ul><li>Positive attitude, approachable, and team oriented.
</li>
<li>Employee Relations Management
</li>
<li>Communication &amp; Interpersonal Skills
</li>
<li>Time Management
</li>
<li>Problem Solving
</li>
<li>Attention to Detail
</li>
<li>Team Collaboration</li></ul> 

What we offer

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life. 
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
 
So, join us and you'll become part of our hotel family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</h4></div>

Franchise Hotel - Human Resources Generalist

<div>This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees.

By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer. 
About Us

Join voco&trade; hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco&trade; hotels. The Learning &amp; Quality Manager is responsible for developing, implementing, and maintaining training programs and quality standards across the hotel. This role ensures that all colleagues are equipped with the skills, knowledge, and attitude necessary to deliver exceptional guest experiences while maintaining compliance with brand and operational standards. The manager also leads quality assurance initiatives to continuously improve guest satisfaction and service excellence.<h4 class="jobSectionHeader"> 
Your day to day
</h4><h4 class="jobSectionHeader">
earning &amp; Development</h4>
<ul>
<li>Develop and implement the annual Learning &amp; Development plan aligned with the hotel's business goals.
</li>
<li>Conduct training needs analysis in coordination with department heads.
</li>
<li>Design, deliver, and evaluate training programs including induction, brand standards, service excellence, leadership development, and functional skills.
</li>
<li>Maintain accurate training records and track completion rates.
</li>
<li>Support department trainers and ensure training consistency across departments.
</li>
<li>Promote a learning culture and encourage career development among employees.
</li>
<li>Facilitate performance management workshops and support succession planning initiatives.
</li>
</ul><h4 class="jobSectionHeader">Quality &amp; Brand Standards</h4>
<ul>
<li>Ensure all operations comply with brand quality and service standards.
</li>
<li>Conduct regular quality audits and inspections in guest areas, F&amp;B outlets, and back-of-house.
</li>
<li>Lead the guest satisfaction program by monitoring feedback from surveys, online reviews, and comment cards.
</li>
<li>Analyze guest feedback trends and coordinate with departments for improvement action plans.
</li>
<li>Support pre-opening or rebranding training and quality implementation if required.
</li>
<li>Prepare and present monthly reports on training and quality performance to management.
</li>
</ul><h4 class="jobSectionHeader">Employee Engagement &amp; Communication</h4>
<ul>
<li>Foster a positive work environment that promotes teamwork, motivation, and employee engagement.
</li>
<li>Coordinate colleague recognition programs and employee activities.
</li>
<li>Communicate hotel initiatives, goals, and performance updates through training sessions and briefings.
</li>
<li>Support HR initiatives and contribute to employee retention strategies.</li></ul> 

What we need from you
<ul>
<li>Bachelor's degree in Hospitality Management, Human Resources, or related field.
</li>
<li>Minimum 3-5 years of experience in Learning &amp; Development or Quality Assurance in a 4 or 5-star hotel.
</li>
<li>Strong knowledge of hotel operations and service standards.
</li>
<li>Excellent presentation, facilitation, and communication skills.
</li>
<li>Proficiency in Microsoft Office and learning management systems (LMS).
</li>
</ul><ul><li>Certification in training or quality management (e.g., Train the Trainer, ISO, Six Sigma) is an advantage.
</li>
<li>Strong leadership and interpersonal skills
</li>
<li>Analytical and detail-oriented
</li>
<li>Passion for people development and service excellence
</li>
<li>High level of organization and time management
</li>
<li>Ability to inspire and engage teams</li></ul> 

What we offer

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life. 
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
 
So, join us and you'll become part of our hotel family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Franchise Hotel - Learning & Quality Manager