Franchise Hotel - Butler Manager

This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees.

By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer.

About Us

The Heart of Europe is the flagship masterplan of the developer in Dubai, in The World island 4km from the Dubai coastline. The Heart of Europe is an upscale, sustainable and visionary island mixed-used destination comprising of 15 hotels and resorts, 4,000 holiday homes and hotel units, the iconic Floating Seahorse Villas, white sandy beaches, and the word's first climate controlled rainy street and snow plaza. The Heart of Europe is committed to deliver exceptional sustainability and European culture, heritage and lifestyle experiences through architecture, events and innovative technology. The Heart of Europe, is one of the most intriguing and exciting investments in Dubai today.

Your day to day

• Provide personalized, anticipatory service to each guest, ensuring seamless coordination across departments.

• Oversee and execute in-room dining and private dining experiences, ensuring high level presentation and etiquette.

• Manage table settings, service sequences, and wine service in accordance with fine dining protocols.

• Coordinate with the Culinary and Beverage teams for special menu requests, wine pairings, and bespoke dining experiences.

• Maintain exceptional knowledge of the menu, wine list, and beverage menu

• Ensure impeccable mise en place, cutlery alignment, and service flow for private dinners or VIP functions.

• Supervise and train junior butlers and service staff on etiquette, table service, and guest engagement.

• Handle guest preferences discreetly and maintain accurate records for personalized future experiences.

• Ensure all show units, guest rooms, suites, and villas are set up and maintained according to brand and guest expectations.

• Manage F&B-related inventory for assigned units (glassware, linens, wines, spirits, etc.).

• Liaise with housekeeping and maintenance teams to guarantee a smooth and flawless service environment.

What we need from you

What we offer

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
So, join us and you'll become part of our hotel family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.