Abrar Admin

Voltaris Energy Pty Ltd

This is a senior operational leadership role responsible for the day-to-day running of Voltaris's India-based operations hub. You will manage our inside sales closers, operations and admin coordinators, technology stack, and compliance workflows &mdash; ensuring seamless delivery from lead to post-installation handover.You will be the primary point of contact between the Vadodara team and the Melbourne director, and will be expected to operate with a high degree of autonomy, ownership, and initiative. This role is ideal for a hands-on leader who thrives in a fast-paced, growth-stage environment and has experience managing remote sales or BPO operations serving international markets.Key Responsibilities1. Sales Operations Management<ul><li>Oversee a team of inside sales closers working Australian residential solar leads</li><li>Monitor daily call activity, lead pipeline, conversion rates, and KPIs via CRM (HubSpot)</li><li>Run daily and weekly team huddles, performance reviews, and coaching sessions</li><li>Manage shift rosters aligned to Australian business hours (AEST/AEDT)</li><li>Work with the Melbourne director to refine scripts, objection-handling, and closing techniques</li><li>Implement and track commission structures and bonus payouts for closers</li></ul>2. Business Operations &amp; Administration<ul><li>Oversee admin coordinators handling job bookings, customer follow-ups, and post-sale documentation</li><li>Ensure compliance with Solar Victoria, NETCC, and CEC documentation requirements</li><li>Manage customer records, proposal dispatch, and finance partner applications (Brighte, Plenti, Humm)</li><li>Coordinate with Melbourne on DNSP applications (AusNet, Powercor, United Energy)</li><li>Maintain and improve SOPs for all operational workflows</li></ul>3. Technology &amp; Systems<ul><li>Administer and optimise HubSpot CRM including pipelines, automations, and reporting dashboards</li><li>Manage VoIP telephony platform (3CX / VoIPLine / Aircall) and ensure call quality and uptime</li><li>Coordinate with IT and vendors for system integrations and troubleshooting</li><li>Maintain data integrity, reporting accuracy, and team compliance with CRM entry standards</li></ul>4. People Management &amp; Culture<ul><li>Recruit, onboard, and train new inside sales and admin staff in collaboration with the director</li><li>Conduct performance reviews, manage PIPs, and handle day-to-day HR matters</li><li>Foster a high-accountability, high-energy team culture aligned to Voltaris values</li><li>Serve as the senior escalation point for team issues, disputes, and operational blockers</li></ul>5. Reporting &amp; Strategy<ul><li>Prepare weekly operational reports for the Melbourne director covering sales volume, pipeline health, team performance, and operational risks</li><li>Proactively identify process gaps and propose improvements</li><li>Assist with hiring plans, capacity planning, and cost modelling as the team scales</li></ul>What We're Looking ForEssential<ul><li>4-7 years of experience in operations management, BPO, inside sales management, or a similar role</li><li>Demonstrated experience managing teams of 5&ndash;20+ people in an inside sales or call centre environment</li><li>Excellent spoken and written English &mdash; you will communicate daily with the Australian director and customers</li><li>Proficiency with CRM platforms (HubSpot preferred) and VoIP systems</li><li>Strong analytical skills &mdash; comfortable reading dashboards, KPIs, and operational data</li><li>Experience managing Australian, UK, or US market-facing sales operations is highly regarded</li><li>High level of personal accountability, attention to detail, and ability to work autonomously</li></ul>Desirable<ul><li>Experience in the solar, energy, utilities, or home improvement sector</li><li>Familiarity with Australian government rebate programs (Solar Victoria, STC, Cheaper Home Batteries)</li><li>Experience with HubSpot CRM administration or implementation</li><li>Background in working with Australian or international clients in a BPO or offshoring context</li><li>Exposure to finance products (solar finance, BNPL, personal loans)</li></ul>Key Performance Indicators<ul><li>Sales close rate across the team (target to be agreed based on lead volume)</li><li>Lead-to-installation cycle time</li><li>CRM data accuracy and pipeline hygiene score</li><li>Team attendance, roster compliance, and attrition rate</li><li>Operational SOP compliance rate</li><li>Weekly report delivery and accuracy</li></ul>What Voltaris Offers<ul><li>Competitive salary commensurate with experience (CTC to be discussed)</li><li>Performance-linked incentive component tied to team output</li><li>Direct access to and mentorship from the Founder &amp; Director with 17+ years in the Australian energy industry</li><li>Opportunity to build and shape a high-growth operation from the ground up</li><li>Stable, long-term role with strong growth potential as the business scales</li><li>Modern technology stack and a culture of continuous improvement</li></ul>How to ApplyInterested candidates are invited to submit the following to the Voltaris Energy recruitment team:<ul><li>Updated CV / Resume (PDF preferred)</li><li>A brief cover letter (no more than one page) outlining your relevant experience and why you are suited to this role</li><li>Current CTC and expected CTC</li><li>Notice period / availability to join</li></ul>Pay: ₹480,000.00 - ₹700,000.00 per yearExperience:<ul><li>Australian Solar: 3 years (Preferred)</li></ul>Shift availability:<ul><li>Overnight Shift (Preferred)</li></ul>Work Location: In person

Call Centre Operations Manager

Operations Manager

Join Voltaris Energy Pty Ltd and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Voltaris Energy Pty Ltd

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Call Centre Operations Manager

Operations Manager