Operations Manager

This is a senior operational leadership role responsible for the day-to-day running of Voltaris's India-based operations hub. You will manage our inside sales closers, operations and admin coordinators, technology stack, and compliance workflows — ensuring seamless delivery from lead to post-installation handover.

You will be the primary point of contact between the Vadodara team and the Melbourne director, and will be expected to operate with a high degree of autonomy, ownership, and initiative. This role is ideal for a hands-on leader who thrives in a fast-paced, growth-stage environment and has experience managing remote sales or BPO operations serving international markets.

Key Responsibilities

1. Sales Operations Management

• Oversee a team of inside sales closers working Australian residential solar leads
• Monitor daily call activity, lead pipeline, conversion rates, and KPIs via CRM (HubSpot)
• Run daily and weekly team huddles, performance reviews, and coaching sessions
• Manage shift rosters aligned to Australian business hours (AEST/AEDT)
• Work with the Melbourne director to refine scripts, objection-handling, and closing techniques
• Implement and track commission structures and bonus payouts for closers

2. Business Operations & Administration

• Oversee admin coordinators handling job bookings, customer follow-ups, and post-sale documentation
• Ensure compliance with Solar Victoria, NETCC, and CEC documentation requirements
• Manage customer records, proposal dispatch, and finance partner applications (Brighte, Plenti, Humm)
• Coordinate with Melbourne on DNSP applications (AusNet, Powercor, United Energy)
• Maintain and improve SOPs for all operational workflows

3. Technology & Systems

• Administer and optimise HubSpot CRM including pipelines, automations, and reporting dashboards
• Manage VoIP telephony platform (3CX / VoIPLine / Aircall) and ensure call quality and uptime
• Coordinate with IT and vendors for system integrations and troubleshooting
• Maintain data integrity, reporting accuracy, and team compliance with CRM entry standards

4. People Management & Culture

• Recruit, onboard, and train new inside sales and admin staff in collaboration with the director
• Conduct performance reviews, manage PIPs, and handle day-to-day HR matters
• Foster a high-accountability, high-energy team culture aligned to Voltaris values
• Serve as the senior escalation point for team issues, disputes, and operational blockers

5. Reporting & Strategy

• Prepare weekly operational reports for the Melbourne director covering sales volume, pipeline health, team performance, and operational risks
• Proactively identify process gaps and propose improvements
• Assist with hiring plans, capacity planning, and cost modelling as the team scales

What We're Looking For

Essential

• 4-7 years of experience in operations management, BPO, inside sales management, or a similar role
• Demonstrated experience managing teams of 5–20+ people in an inside sales or call centre environment
• Excellent spoken and written English — you will communicate daily with the Australian director and customers
• Proficiency with CRM platforms (HubSpot preferred) and VoIP systems
• Strong analytical skills — comfortable reading dashboards, KPIs, and operational data
• Experience managing Australian, UK, or US market-facing sales operations is highly regarded
• High level of personal accountability, attention to detail, and ability to work autonomously

Desirable

• Experience in the solar, energy, utilities, or home improvement sector
• Familiarity with Australian government rebate programs (Solar Victoria, STC, Cheaper Home Batteries)
• Experience with HubSpot CRM administration or implementation
• Background in working with Australian or international clients in a BPO or offshoring context
• Exposure to finance products (solar finance, BNPL, personal loans)

Key Performance Indicators

• Sales close rate across the team (target to be agreed based on lead volume)
• Lead-to-installation cycle time
• CRM data accuracy and pipeline hygiene score
• Team attendance, roster compliance, and attrition rate
• Operational SOP compliance rate
• Weekly report delivery and accuracy

What Voltaris Offers

• Competitive salary commensurate with experience (CTC to be discussed)
• Performance-linked incentive component tied to team output
• Direct access to and mentorship from the Founder & Director with 17+ years in the Australian energy industry
• Opportunity to build and shape a high-growth operation from the ground up
• Stable, long-term role with strong growth potential as the business scales
• Modern technology stack and a culture of continuous improvement

How to Apply

Interested candidates are invited to submit the following to the Voltaris Energy recruitment team:

• Updated CV / Resume (PDF preferred)
• A brief cover letter (no more than one page) outlining your relevant experience and why you are suited to this role
• Current CTC and expected CTC
• Notice period / availability to join

Pay: ₹480,000.00 - ₹700,000.00 per year

Experience:

• Australian Solar: 3 years (Preferred)

Shift availability:

• Overnight Shift (Preferred)

Work Location: In person