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Waada Digital Pvt Ltd

Job Summary: Waada Digital is looking for a Relationship Executive to develop and nurture long-term client relationships. This role focuses on delivering exceptional service, addressing client needs, and driving business growth through effective relationship management.Key Responsibilities:<ul><li>Serve as the primary point of contact for clients, ensuring timely and professional communication.</li><li>Address customer inquiries, concerns, and feedback with efficiency and empathy.</li><li>Identify opportunities to upsell and cross-sell relevant products and services.</li><li>Collaborate with internal teams to ensure seamless service delivery and customer satisfaction.</li><li>Maintain accurate records of client interactions and conduct regular follow-ups to strengthen retention.</li></ul>Requirements:<ul><li>Education: Bachelor&rsquo;s degree in Business, Marketing, or a related field.</li><li>Experience: Minimum 1 year in customer service, sales, or relationship management.</li><li>Strong communication, interpersonal, and problem-solving skills.</li><li>Ability to multitask and manage client priorities in a fast-paced environment.</li><li>Proficiency in Microsoft Office and familiarity with CRM software.</li></ul>Job Details:<ul><li>Job Type: Full-time</li><li>Location: On-site, Karachi</li></ul>Job Type: Full-timePay: Rs45,000.00 per monthWork Location: In person

Relationship Executive

Waada Digital (Pvt.) Ltd. is seeking a talented Recruitment Executive to strengthen our HR team. The ideal candidate will be passionate about talent acquisition, experienced in bulk hiring for call center agents, and well-versed in HR operations.Key Responsibilities:<ul><li>Manage end-to-end recruitment cycle with a focus on bulk hiring for call center agents.</li><li>Design and execute sourcing strategies to attract high-quality candidates.</li><li>Screen, interview, and shortlist candidates in alignment with business needs.</li><li>Maintain and update recruitment trackers, databases, and HR records.</li><li>Support HR operations including onboarding, employee records, and compliance.</li><li>Prepare reports and dashboards using MS Excel (Pivot Tables, VLOOKUP, formulas, data analysis).</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in HR, Business, or a related field.</li><li>Proven experience in bulk hiring for call centers.</li><li>Strong proficiency in MS Excel and HR operations.</li><li>Excellent communication and interpersonal skills.</li><li>Ability to perform in a fast-paced, target-driven environment.</li></ul>Location: Karachi (Onsite)Job Type: Full-timeWork Location: In person

Recruitment Specialist

Waada Digital is looking for an experienced and motivated Training Manager to lead the design and delivery of comprehensive training programs for sales, claims and the management team. The role will require assessing the unique needs of each group, developing targeted training materials, and facilitating sessions that enhance skills, knowledge, and performance. The Training Manager will also be responsible for creating training materials, tools, and evaluation systems to ensure training effectiveness.Responsibilities:<ul><li>Design, develop, and update tailored training programs for the sales, claims and the management team.</li><li>Collaborate with departmental leadership to identify training needs and align programs with business objectives.</li><li>Ensure that training programs are scalable and align with long-term business strategies.</li><li>Develop training modules on product knowledge, sales techniques, customer service skills, and effective communication.</li><li>Deliver sessions to improve management skills, enhance leadership capabilities, and support the growth of company leadership.</li><li>Prepare training manuals, presentations, e-learning modules, and other resources tailored to sales, claims and management teams.</li><li>Assess the effectiveness of training programs through feedback, performance metrics, and post-training evaluations.</li><li>Provide detailed reports to leadership on the impact of training initiatives.</li></ul>Experience:<ul><li>Bachelor&rsquo;s or Master&rsquo;s degree in Human Resources, Business, Organizational Development, or a related field.</li><li>3+ years of experience in training, leadership development, or a similar role.</li></ul>Skills:<ul><li>Exceptional communication and presentation skills for simplifying complex concepts.</li><li>Proficient in using Learning Management System and E-learning tools.</li><li>Focused on enhancing agent productivity and policyholder satisfaction.</li><li>Knowledge of insurance products, policies, and compliance regulations is preferrable.</li><li>Adaptability to create hybrid, virtual, and in-person training modules - driving innovation in training.</li><li>Ability to design and deliver engaging and impactful training programs.</li><li>Strong leadership skills with a focus on motivation and employee development.</li><li>Analytical mindset and attention to detail in assessing training needs and outcomes.</li></ul>Job Requirements:<ul><li>Full time role.</li><li>On-site role, based in Karachi.</li></ul>Job Type: Full-timeAbility to commute/relocate:<ul><li>Karachi Shahra-E-Faisal: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>Current salary:</li><li>Expected salary:</li></ul>Experience:<ul><li>training: 3 years (Required)</li></ul>Work Location: In person

Manager - Training and Development

Join Waada Digital Pvt Ltd and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Waada Digital Pvt Ltd

ABOUT_COMPANY

Relationship Executive

Recruitment Specialist

Manager - Training and Development