Team Lead - Call Center

We are looking for a Team Lead – Outbound Sales to manage and motivate a team of call center agents. The role is focused on driving sales, achieving KPIs, and ensuring quality customer interactions. The ideal candidate must have hands-on experience in domestic call center operations and wallet products/services.

Key Responsibilities:

• Supervise and guide outbound sales agents.
• Ensure sales targets and KPIs are consistently achieved.
• Conduct training, coaching, and performance reviews.
• Monitor calls for quality and compliance.
• Prepare and share performance reports with management.

Requirements:

• Bachelor’s degree.
• 1–2 years of supervisory experience in a domestic call center.
• Proven experience in wallet products/services.
• Strong leadership, communication, and Excel/reporting skills

Job Type: Full-time

Work Location: In person

Application Question(s):

• Do you have experience in the outbound sales call center?

• What is your current salary package?

• What is your expected salary package?

• Have you completed the following level of education: Bachelor's Degree?

Work Location: In person