Call Center Supervisor

Hiring Contact Center Agents - Lahore

Responsibilities & Requirements:

- Lead, coach, and motivate team members to achieve operational targets
- Monitor team performance and provide regular feedback and guidance
- Prepare performance reports and communicate key updates to management
- Manage client interactions and resolve escalated concerns professionally
- Ensure adherence to company policies, processes, and service standards
- Foster a positive and productive team environment

Must Have:

- Graduation from a reputable institution
- Minimum 3 years of call center experience
- Strong leadership and team management skills
- Excellent communication, stakeholder management, and reporting abilities
- Proficiency in MS Office applications
- Experience in client handling and conflict resolution
- Ability to work in rotational shifts

Benefits:

- Salary + Incentive
- Gratuity
- Subsidized Mobile Connection
- Excellent Working Environment

Job Type: Full-time

Pay: Rs60,000.00 - Rs90,000.00 per month

Work Location: In person