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Waterheaters.com

About Us &ndash; Retro Hot Water &amp; HeatingAt Retro, we&rsquo;re not just a plumbing &amp; heating company&mdash;we&rsquo;re a team that genuinely cares about the health of homes and the people living in them.We&rsquo;ve built our reputation on honesty, education, and doing what&rsquo;s right for our customers&mdash;even when it&rsquo;s not the most profitable option. And we bring that same mindset to our team.We believe in work-life balance, a supportive environment, and creating a place where people actually enjoy coming to work.Position OverviewWe&rsquo;re looking for a Customer Service Representative / Dispatcher who is organized, calm under pressure, and genuinely enjoys helping people.You&rsquo;ll be the voice of Retro&mdash;handling customer communication, scheduling service calls, and coordinating our technicians to ensure every job runs smoothly.This is a key role in our company and perfect for someone who thrives in a fast-paced environment while staying detail-oriented and customer-focused.What You&rsquo;ll Be Doing<ul><li>Answer incoming calls, texts, and emails from customers</li><li>Schedule and dispatch technicians for service calls and installations</li><li>Build and adjust daily routes for efficiency and urgency</li><li>Communicate updates clearly with customers and field technicians</li><li>Handle customer questions, concerns, and follow-ups with professionalism</li><li>Maintain accurate job records, notes, and documentation</li><li>Assist with administrative tasks and internal coordination</li><li>Help create a smooth, stress-free experience for every customer</li></ul>What We&rsquo;re Looking For<ul><li>Experience in customer service, dispatching, or scheduling preferred</li><li>Strong communication skills (friendly, clear, professional)</li><li>Ability to multitask and stay organized in a fast-paced environment</li><li>Problem-solving mindset and ability to think on your feet</li><li>Comfortable with technology (CRM systems, Google, scheduling software)</li><li>Team player with a positive attitude</li><li>Experience in plumbing, HVAC, or home services is a plus (but not required)</li></ul>What Makes This Role Different<ul><li>You&rsquo;re not just answering phones&mdash;you&rsquo;re helping people in real situations</li><li>You&rsquo;ll be part of a company that values honesty over sales pressure</li><li>We prioritize employee wellbeing and balance, not burnout</li><li>Your role directly impacts the customer experience and company success</li></ul>Benefits<ul><li>Competitive hourly pay ($22&ndash;$26/hour)</li><li>Paid Time Off (PTO)</li><li>Health Insurance</li><li>Growth opportunities within a fast-growing company</li><li>Supportive, team-oriented culture</li><li>A workplace that respects your time and values your contributions</li></ul>Who This Role is Perfect For<ul><li>Someone who loves helping people and solving problems</li><li>Someone who enjoys staying organized and on top of moving pieces</li><li>Someone who wants to grow with a company that actually cares</li></ul>Apply TodayIf you&rsquo;re looking for more than just a job&mdash;and want to be part of a company that truly values its team&mdash;we&rsquo;d love to meet you. Please call us at 631-320-8444Pay: $22.00 - $26.00 per hourBenefits:<ul><li>Employee discount</li><li>Health insurance</li><li>Paid time off</li><li>Referral program</li></ul>Work Location: In person

Customer Service Representative (CSR) / Dispatcher

Join Waterheaters.com and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Waterheaters.com

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Customer Service Representative (CSR) / Dispatcher