Customer Service Representative (CSR) / Dispatcher

About Us – Retro Hot Water & Heating

At Retro, we’re not just a plumbing & heating company—we’re a team that genuinely cares about the health of homes and the people living in them.

We’ve built our reputation on honesty, education, and doing what’s right for our customers—even when it’s not the most profitable option. And we bring that same mindset to our team.

We believe in work-life balance, a supportive environment, and creating a place where people actually enjoy coming to work.

Position Overview

We’re looking for a Customer Service Representative / Dispatcher who is organized, calm under pressure, and genuinely enjoys helping people.

You’ll be the voice of Retro—handling customer communication, scheduling service calls, and coordinating our technicians to ensure every job runs smoothly.

This is a key role in our company and perfect for someone who thrives in a fast-paced environment while staying detail-oriented and customer-focused.

What You’ll Be Doing

• Answer incoming calls, texts, and emails from customers
• Schedule and dispatch technicians for service calls and installations
• Build and adjust daily routes for efficiency and urgency
• Communicate updates clearly with customers and field technicians
• Handle customer questions, concerns, and follow-ups with professionalism
• Maintain accurate job records, notes, and documentation
• Assist with administrative tasks and internal coordination
• Help create a smooth, stress-free experience for every customer

What We’re Looking For

• Experience in customer service, dispatching, or scheduling preferred
• Strong communication skills (friendly, clear, professional)
• Ability to multitask and stay organized in a fast-paced environment
• Problem-solving mindset and ability to think on your feet
• Comfortable with technology (CRM systems, Google, scheduling software)
• Team player with a positive attitude
• Experience in plumbing, HVAC, or home services is a plus (but not required)

What Makes This Role Different

• You’re not just answering phones—you’re helping people in real situations
• You’ll be part of a company that values honesty over sales pressure
• We prioritize employee wellbeing and balance, not burnout
• Your role directly impacts the customer experience and company success

Benefits

• Competitive hourly pay ($22–$26/hour)
• Paid Time Off (PTO)
• Health Insurance
• Growth opportunities within a fast-growing company
• Supportive, team-oriented culture
• A workplace that respects your time and values your contributions

Who This Role is Perfect For

• Someone who loves helping people and solving problems
• Someone who enjoys staying organized and on top of moving pieces
• Someone who wants to grow with a company that actually cares

Apply Today

If you’re looking for more than just a job—and want to be part of a company that truly values its team—we’d love to meet you. Please call us at 631-320-8444

Pay: $22.00 - $26.00 per hour

Benefits:

• Employee discount
• Health insurance
• Paid time off
• Referral program

Work Location: In person