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Waveleone Real Estate Services

Job Overview We are a growing local service company operating across window cleaning, property restoration, and construction services in Western Connecticut. We&rsquo;re looking for a reliable, detail-oriented Operations &amp; Scheduling Coordinator to help manage inbound calls, scheduling, quotes, and follow-ups.This role is ideal for someone who enjoys structure, clear processes, and being the calm point of contact for customers.Training, scripts, and systems are provided &mdash; this role follows established workflows.Responsibilities<ul><li>Answer inbound phone calls and emails from customers</li><li>Schedule jobs for field technicians</li><li>Send quotes using provided pricing guidelines</li><li>Follow up with customers on open estimates</li><li>Track leads and job status in a simple CRM / spreadsheet</li><li>Make outbound follow-up calls to warm leads</li><li>Assist with light marketing tasks (posting reviews, before/after photos)</li><li>Communicate daily and weekly updates to ownership</li></ul>What We&rsquo;re Looking For<ul><li>Comfortable and professional on the phone</li><li>Highly organized and detail-oriented</li><li>Able to follow scripts and systems consistently</li><li>Calm under pressure and good at multitasking</li><li>Reliable, punctual, and communicative</li><li>Experience in admin, scheduling, customer service, or office coordination preferred</li></ul>Nice to Have (Not Required)<ul><li>Experience in home services, property management, insurance, or medical offices</li><li>Familiarity with Google Sheets, Gmail, or scheduling software</li><li>Social media posting experience (basic)</li></ul>What This Role Is NOT<ul><li>Not a sales-closing role</li><li>Not a creative marketing role</li><li>Not bookkeeping (future opportunity possible)</li></ul>Why This Is a Great Opportunity<ul><li>Stable part-time hours</li><li>Clear expectations and systems</li><li>Opportunity to grow with the company</li><li>Bonus potential tied to bookings</li><li>Supportive, organized leadership</li></ul>How to ApplyPlease apply with:- Your resume- A short note explaining:<ul><li>Your experience with phone-based customer service</li><li>Why this role fits what you&rsquo;re looking for</li></ul>- Applicants who do not answer the pre-screening questions will not be considered.Pay: $18.00 - $25.00 per hourExpected hours: 20.0 per weekApplication Question(s):<ul><li>This role involves answering inbound customer calls throughout the day. On a scale of 1&ndash;10, how comfortable are you speaking with customers on the phone? Please explain briefly.</li><li>This position follows established scripts and systems. How do you feel about working from set processes rather than creating your own?</li><li>Imagine two phone calls coming in, a customer waiting on a quote, and a technician asking for a schedule update. How would you prioritize these?</li><li>This role requires consistent weekday availability during business hours. Are you able to commit to a regular schedule of 20&ndash;25 hours per week?</li><li>When something goes wrong (missed call, scheduling mistake, upset customer), how do you typically handle it?</li></ul>Work Location: Hybrid remote in Bethel, CT 06801

Operations & Scheduling Coordinator (Part-Time)

Join Waveleone Real Estate Services and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Waveleone Real Estate Services

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Operations & Scheduling Coordinator (Part-Time)