Operations & Scheduling Coordinator (Part-Time)

Job Overview
We are a growing local service company operating across window cleaning, property restoration, and construction services in Western Connecticut. We’re looking for a reliable, detail-oriented Operations & Scheduling Coordinator to help manage inbound calls, scheduling, quotes, and follow-ups.

This role is ideal for someone who enjoys structure, clear processes, and being the calm point of contact for customers.

Training, scripts, and systems are provided — this role follows established workflows.

Responsibilities

• Answer inbound phone calls and emails from customers
• Schedule jobs for field technicians
• Send quotes using provided pricing guidelines
• Follow up with customers on open estimates
• Track leads and job status in a simple CRM / spreadsheet
• Make outbound follow-up calls to warm leads
• Assist with light marketing tasks (posting reviews, before/after photos)
• Communicate daily and weekly updates to ownership

What We’re Looking For

• Comfortable and professional on the phone
• Highly organized and detail-oriented
• Able to follow scripts and systems consistently
• Calm under pressure and good at multitasking
• Reliable, punctual, and communicative
• Experience in admin, scheduling, customer service, or office coordination preferred

Nice to Have (Not Required)

• Experience in home services, property management, insurance, or medical offices
• Familiarity with Google Sheets, Gmail, or scheduling software
• Social media posting experience (basic)

What This Role Is NOT

• Not a sales-closing role
• Not a creative marketing role
• Not bookkeeping (future opportunity possible)

Why This Is a Great Opportunity

• Stable part-time hours
• Clear expectations and systems
• Opportunity to grow with the company
• Bonus potential tied to bookings
• Supportive, organized leadership

How to Apply

Please apply with:

- Your resume

- A short note explaining:

• Your experience with phone-based customer service
• Why this role fits what you’re looking for

- Applicants who do not answer the pre-screening questions will not be considered.

Pay: $18.00 - $25.00 per hour

Expected hours: 20.0 per week

Application Question(s):

• This role involves answering inbound customer calls throughout the day. On a scale of 1–10, how comfortable are you speaking with customers on the phone? Please explain briefly.
• This position follows established scripts and systems. How do you feel about working from set processes rather than creating your own?
• Imagine two phone calls coming in, a customer waiting on a quote, and a technician asking for a schedule update. How would you prioritize these?
• This role requires consistent weekday availability during business hours. Are you able to commit to a regular schedule of 20–25 hours per week?
• When something goes wrong (missed call, scheduling mistake, upset customer), how do you typically handle it?

Work Location: Hybrid remote in Bethel, CT 06801