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Wavemark Consulting

Job Title: Entry-Level IT Support TechnicianCompany: Wavemark ConsultingLocation: Portland, OR/Vancouver, WAJob Type: Full-TimeAbout Wavemark Consulting:Wavemark Consulting is an IT support and services company, based in the Portland-Vancouver metro, dedicated to providing top-notch technology solutions for businesses. We pride ourselves on our friendly, knowledgeable approach, helping our clients navigate the complexities of IT and leverage technology to advance their goals. We offer a range of services, including desktop support, server maintenance, network design, and hardware purchasing. At Wavemark, we believe in empowering our clients by making technology accessible and understandable.Job Summary:Wavemark Consulting is seeking a motivated and enthusiastic Entry-Level IT Support Technician to join our growing team. This is an excellent opportunity for someone looking to start or continue their career in the IT field and gain hands-on experience in a variety of IT functions. The ideal candidate will be a proactive problem-solver with a passion for technology and a strong commitment to customer service. Typical workday is supporting customers remotely with some onsite support when necessary.Key Responsibilities:<ul><li>Provide first-level contact and technical support for end-users experiencing hardware, software, and network issues via phone, email, or in-person.</li><li>Troubleshoot and resolve a variety of technical problems, including password resets, software installations, printer issues, and connectivity problems.</li><li>Assist with Active Directory user account management, including creating, modifying, and disabling user accounts, and managing group memberships.</li><li>Perform minor networking tasks, such as troubleshooting connectivity issues, and assisting with network equipment setup and configuration under supervision.</li><li>Install, configure, and maintain desktops, laptops, peripherals, and mobile devices.</li><li>Assist with the setup and deployment of new hardware and software.</li><li>Document, track, and monitor IT issues using a ticketing system to ensure timely resolution.</li><li>Create and maintain IT documentation for common issues and solutions.</li><li>Assist with general IT administrative tasks and projects as assigned.</li><li>Collaborate with senior IT staff to escalate and resolve complex issues.</li><li>Stay up-to-date with current technologies and IT best practices.</li></ul>Qualifications and Skills:<ul><li>A strong interest in information technology and a desire to learn.</li><li>Basic understanding of computer hardware, operating systems (Windows, macOS), and software applications (e.g., Microsoft Office Suite).</li><li>Familiarity with networking concepts (TCP/IP, DNS, DHCP) is a plus.</li><li>Exposure to Active Directory or other directory services is an advantage.</li><li>Excellent problem-solving and troubleshooting skills.</li><li>Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users.</li><li>Customer-focused attitude with a passion for providing excellent support.</li><li>Ability to work independently and as part of a team.</li><li>Ability to prioritize and manage multiple tasks effectively.</li><li>Relevant IT certifications (e.g., CompTIA A+, Network+, Microsoft certifications) are a plus but not required.</li><li>Strong ability to communicate via phone and email with clients and an ability to stay calm and focused in those interactions.</li><li>High school diploma or equivalent.</li></ul>Why Join Wavemark Consulting?<ul><li>Gain hands-on experience in a supportive and collaborative environment.</li><li>Opportunity for professional growth and development.</li><li>Work with a variety of technologies and clients.</li><li>Be part of a friendly team that values innovation and customer satisfaction.</li></ul>Job Type: Full-timePay: $50,000.00 - $65,000.00 per yearBenefits:<ul><li>401(k)</li></ul>Work Location: Hybrid remote in Vancouver, WA 98661

Entry Level IT Support Technician

Join Wavemark Consulting and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Wavemark Consulting

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Entry Level IT Support Technician