Qureos Mentor

West Shore Home

Position: Division Customer Service Specialist
 Location: Wilmington, NC (ONSITE)
 Schedule: Monday - Friday, 7:45am - 4:30pm (Full-Time)
 
Who We Are: 
West Shore Home is a technology-driven and industry-leading home improvement company specializing in high-quality and convenient remodels of Bathrooms, Windows, Doors, and Flooring. West Shore Home operates in over 40 locations nationwide and is home to over 3,000 employees!
 
Purpose of Position: 
As a Customer Service Specialist at West Shore Home, you will ensure that each interaction with our customers exceeds expectations. You will report directly to the Division Customer Service Manager and work closely with our Division Operations Department, as well.
 
Key Role Accountabilities: 
<ul>
<li>Handle both inbound and make outbound calls each day, establishing long-term relationships with our customer base</li>
<li>Respond to customer requests (phone, email, website, other company employees) for support due to issues relating to products previously installed.</li>
<li>Report customer escalations/emergencies directly to the General Manager, Operations Manager and Division Customer Service Manager.</li>
<li>Order necessary parts through manufacturers and scheduling service visits when needed</li>
<li>Keep customers aware of any service-related schedule changes.</li>
</ul>
Must-Have Requirements: 
<ul>
<li>A passion for building relationships</li>
<li>A desire to work independently, efficiently, and with high accountability</li>
<li>A proven track record of success in customer service that exceeds expectations</li>
</ul>
Benefits: 
<ul>
<li>Comprehensive Health Insurance options (Medical, Dental, Vision, Accident, Life, Critical Illness, Short and Long-Term Disability)</li>
<li>401(k) plans with company match</li>
<li>HSA plan with company match</li>
<li>Paid holidays and paid time off (PTO)</li>
<li>Employee Referral Program</li>
<li>Employee Discount Program</li>
<li>Paid training and unlimited professional growth potential</li>
</ul>
Compensation: 
The hourly pay for this position is $20-$22 per hour. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to experience, knowledge, skills, and abilities as well as geographic location of the position.
 
Culture and Community: 
We believe that when employees feel valued and supported, they perform at their best. Our dedication to fostering a strong, value-driven culture has consistently earned us the Top Workplaces USA award as one of the nation’s top employers, including recognition in Leadership, Purpose & Values, and Compensation & Benefits.
 West Shore Home strives to Bring Happiness to Every Home® and that goes beyond our customers and employees. We support positive change in our communities by volunteering, giving back, and supporting nonprofits that make a difference. Learn more here: https://westshorehome.com/community/
 
It is the policy of West Shore Home to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. All employees are subject to a pre-employment screening process including a background check and drug screen. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. If you require reasonable accommodation in completing the application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to your recruiter.

Customer Service Specialist

We are on a mission to do something that has never been done before – to build the first nationwide home remodeling brand. That requires a high level of imagination, commitment, and determination from people who take extreme ownership of their circumstances. We are proud that our commitment to culture has earned us the 2023 Top Workplaces USA award as one of the nation’s top employers, as well as distinct recognition in the following categories: Leadership, Purpose & Values, and Compensation & Benefits.
 
Position: Design Consultant
 Location: Denver, CO
 Schedule: Rotating Schedule Monday-Friday, Tuesday-Saturday
 
Who We Are: 
West Shore Home is a technology-driven and industry-leading home improvement company specializing in high-quality and convenient remodels of Bathrooms, Flooring, Windows, and Doors. West Shore Home operates in over 40 locations nationwide and is home to over 3,000 employees!
 
Purpose of Position: 
An In-Home Sales Representative serves as the primary point of contact for all customers by delivering the West Shore Home sales method to secure customer agreements to purchase our products and services.
 
Key Role Accountabilities: 
<ul>
<li>Follow a monthly rotating schedule:</li>
<li>Weeks 1–2: Mon–Fri, available 9:00 AM–7:00 PM</li>
<li>Weeks 3–4: Tues–Fri (9:00 AM–7:00 PM) & Sat (9:00 AM–2:00 PM)</li>
<li>Sales appointments are about 2 hours each</li>
<li>Attend weekly team meetings and training workshops</li>
<li>Guide customers through a personalized one-call close sales process</li>
<li>No cold-calling or lead generation- all leads are warm and pre-set. We want you to do what you do best- selling!</li>
</ul>
Minimum Requirements: 
<ul>
<li>The ability to quickly connect with anyone in an environment</li>
<li>A competitive nature with a drive to succeed</li>
<li>Valid Driver’s License with a clean driving record</li>
<li>Previous sales experience but we’ve also seen great success with recent grads and those from retail, hospitality, or customer-facing roles</li>
<li>Must have a valid smart phone or smart device in order to log into Company required systems using two-factor authentication</li>
</ul>
Benefits: 
<ul>
<li>Comprehensive Health Insurance options (Medical, Dental, Vision, Accident, Life, Critical Illness, Short and Long-Term Disability)</li>
<li>401(k) Retirement Plan with company match</li>
<li>HSA plan with company match</li>
<li>Paid holidays and paid time off (PTO)</li>
<li>Employee Referral Program</li>
<li>Employee Discount Program</li>
<li>Paid training and unlimited professional growth potential</li>
</ul>
Military veterans and spouses are encouraged to apply.
 Bilingual Spanish / English candidates with proficiency in English reading and writing are encouraged to apply.
 
Compensation: 
<ul>
<li>Base salary + uncapped commission pay structure, earnings up to $200K+*</li>
</ul>
Culture and Community: 
We believe that when employees feel valued and supported, they perform at their best. Our dedication to fostering a strong, value-driven culture has consistently earned us the Top Workplaces USA award as one of the nation’s top employers for the last 4 consecutive years. This includes recognition in Leadership, Purpose & Values, and Compensation & Benefits.
 West Shore Home strives to Bring Happiness to Every Home® and that goes beyond our customers and employees. We support positive change in our communities by volunteering, giving back, and supporting nonprofits that make a difference. Learn more here: https://westshorehome.com/community/
 
#DNCSales
 
It is the policy of West Shore Home to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. All employees are subject to a pre-employment screening process including a background check and drug screen. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. If you require reasonable accommodation in completing the application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to your recruiter.

Sales Representative - Paid Training, W2

Position: Design Consultant
 Location: Grand Rapids, MI
 Schedule: Rotating Schedule Monday-Friday, Tuesday-Saturday
 
Who We Are: 
West Shore Home is a technology-driven and industry-leading home improvement company specializing in high-quality and convenient remodels of Bathrooms, Flooring, Windows, and Doors. West Shore Home operates in over 40 locations nationwide and is home to over 3,000 employees!
 
Purpose of Position: 
An In-Home Sales Representative serves as the primary point of contact for all customers by delivering the West Shore Home sales method to secure customer agreements to purchase our products and services.
 
Key Role Accountabilities: 
<ul>
<li>Follow a monthly rotating schedule:</li>
<li>Weeks 1–2: Mon–Fri, available 9:00 AM–7:00 PM</li>
<li>Weeks 3–4: Tues–Fri (9:00 AM–7:00 PM) & Sat (9:00 AM–2:00 PM)</li>
<li>Sales appointments are about 2 hours each</li>
<li>Attend weekly team meetings and training workshops</li>
<li>Guide customers through a personalized one-call close sales process</li>
<li>No cold-calling or lead generation- all leads are warm and pre-set. We want you to do what you do best- selling!</li>
</ul>
Minimum Requirements: 
<ul>
<li>The ability to quickly connect with anyone in an environment</li>
<li>A competitive nature with a drive to succeed</li>
<li>Valid Driver’s License with a clean driving record</li>
<li>Previous sales experience but we’ve also seen great success with recent grads and those from retail, hospitality, or customer-facing roles</li>
<li>Must have a valid smart phone or smart device in order to log into Company required systems using two-factor authentication</li>
</ul>
Benefits: 
<ul>
<li>Comprehensive Health Insurance options (Medical, Dental, Vision, Accident, Life, Critical Illness, Short and Long-Term Disability)</li>
<li>401(k) Retirement Plan with company match</li>
<li>HSA plan with company match</li>
<li>Paid holidays and paid time off (PTO)</li>
<li>Employee Referral Program</li>
<li>Employee Discount Program</li>
<li>Paid training and unlimited professional growth potential</li>
</ul>
Military veterans and spouses are encouraged to apply.
 Bilingual Spanish / English candidates with proficiency in English reading and writing are encouraged to apply.
 
Compensation: 
<ul>
<li>Base salary + uncapped commission pay structure, earnings up to $200K+*</li>
</ul>
Culture and Community: 
We believe that when employees feel valued and supported, they perform at their best. Our dedication to fostering a strong, value-driven culture has consistently earned us the Top Workplaces USA award as one of the nation’s top employers for the last 4 consecutive years. This includes recognition in Leadership, Purpose & Values, and Compensation & Benefits.
 West Shore Home strives to Bring Happiness to Every Home® and that goes beyond our customers and employees. We support positive change in our communities by volunteering, giving back, and supporting nonprofits that make a difference. Learn more here: https://westshorehome.com/community/
 
It is the policy of West Shore Home to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. All employees are subject to a pre-employment screening process including a background check and drug screen. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. If you require reasonable accommodation in completing the application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to your recruiter.

Outside Sales Consultant (Base + Uncapped Commission, W2)

Position: Organizational Development Manager
 Location: Mechanicsburg, PA (ONSITE)
 Schedule: Monday-Friday, 8:00AM-5:00PM (Full-Time)
 
Who We Are: 
West Shore Home is a technology-driven and industry-leading home improvement company specializing in high-quality and convenient remodels of Bathrooms, Flooring, Windows, and Doors. West Shore Home operates in over 40 locations nationwide and is home to over 3,000 employees!
 
Purpose of Position: 
As an Organizational Development Manager at West Shore Home, you will serve as internal project manager for large-scale organizational initiatives and restructuring efforts by partnering with departments across the business to strengthen organizational effectiveness and manage organizational change, ensuring successful execution.
 
Key Role Accountabilities: 
<ul>
<li>Lead the design and optimization of organizational structures that promote efficiency, accountability, and effective communication across all business functions and branches. Support department leaders in the building of effective Organizational structures and EQS processes.</li>
<li>Oversee the execution and evolution of the Role Description development and approval process. Provide business education into stratum and exemption statuses through the RD process.</li>
<li>Own and continually enhance our performance management systems and tools, including HRIS (Dayforce) performance modules and Performance Evaluation Assessments (PEAs). Ensure systems reinforce accountability, development, and alignment with company strategy.</li>
<li>Support Talent leadership with development, analysis, and reporting out of performance data. Design and manage employee engagement surveys; analyze results to provide actionable insights and partner with Human Resources Business Partners to implement targeted improvement plans.</li>
</ul>
Minimum Requirements: 
<ul>
<li>Bachelor’s degree required, Master’s degree preferred.</li>
<li>A minimum of 4 years of related work experience in the field of organizational development.</li>
<li>Demonstrated experience developing and executing business wide strategies with an ability to lead and inspire others to achieve high performance.</li>
<li>Strong ability to analyze complex data, identify trends, and make data-driven decisions.</li>
<li>Dayforce experience, preferred.</li>
</ul>
Benefits: 
<ul>
<li>Comprehensive Health Insurance options (Medical, Dental, Vision, Accident, Life, Critical Illness, Short and Long-Term Disability)</li>
<li>401(k) Retirement Plan with company match</li>
<li>HSA plan with company match</li>
<li>Paid holidays and paid time off (PTO)</li>
<li>Employee Referral Program</li>
<li>Employee Discount Program</li>
<li>Paid training and unlimited professional growth potential</li>
</ul>
Culture and Community: 
We believe that when employees feel valued and supported, they perform at their best. Our dedication to fostering a strong, value-driven culture has consistently earned us the Top Workplaces USA award as one of the nation’s top employers, including recognition in Leadership, Purpose & Values, and Compensation & Benefits.
 West Shore Home strives to Bring Happiness to Every Home® and that goes beyond our customers and employees. We support positive change in our communities by volunteering, giving back, and supporting nonprofits that make a difference. Learn more here: https://westshorehome.com/community/
 #LI-RM1
 #CORPRM
 
It is the policy of West Shore Home to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. All employees are subject to a pre-employment screening process including a background check and drug screen. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. If you require reasonable accommodation in completing the application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to your recruiter.

Organizational Development Manager

Join West Shore Home and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

West Shore Home

ABOUT_COMPANY

Customer Service Specialist

Sales Representative - Paid Training, W2

Outside Sales Consultant (Base + Uncapped Commission, W2)

Organizational Development Manager