Qureos Mentor

West Virginia University

<div></div><div><div><p>The Department of Information Technology Services at West Virginia University is currently accepting applications for a Service Desk Technician.</p><p><b>
About the Opportunity</b></p><p>
This is a tier 1, front line position at the Service Desk. They are the interface between the customer and ITS. They assist the customers with incident resolution or getting their service request fulfilled. This is a remote worker position who communicates via phone or an electronic interface.</p><p><b>
Pay Grade: </b>15</p><p><b>
Starting Wage:</b> $19.00 / hour</p><p><b>
Shift: </b>Monday through Friday, 8:30 a.m. to 5:00 p.m. EST</p><p>
We strongly believe in work-life balance and keeping time for things we love outside our work. WVU offers generous benefits, including:</p><ul><li>
37.5-hour work week</li><li>
13 paid holidays (staff holiday calendar)</li><li>
15 annual leave (vacation) days per year or more based on years of service (employee leave)</li><li>
18 sick days per year (for when you&rsquo;re ill, for when you need time to care for sick family, for your own, or your family&rsquo;s, regularly scheduled medical appointments. Who is family for the purpose of this leave? A lot of people in your life including immediate relatives and in-laws as well as others considered to be members of your household living under the same roof)</li><li>
WVU offers a range of health insurance and other benefits</li><li>
401(a) retirement savings with 6% employee contribution match, eligibility to continue health insurance, and other retiree perks. Looking for more retirement benefits information? Check out retirement health insurance benefits, retirement income, and FAQ&rsquo;s.</li><li>
Wellness programs</li></ul><p><b>
What You'll Do</b></p><p><b>
Technical Support</b></p><ul><li>
Incident Resolution: Delivers telephone-based or electronic support to WVU community including, students, faculty, administrators, staff located in Morgantown as well as satellite campuses in Charleston, Parkersburg, Keyser, Beckley and each of the 55 WVU Extension offices. Provides first-level technical support for numerous software applications including, but not limited to Microsoft Office, email systems, and software specifically designed for WVU such as, MAP, MIX and Star/Banner, eCampus, including WVU wireless networking support.</li><li>
Provides on-site information technology support to WVU administrators and staff who are experiencing a wide variety of needs ranging from software installation and configuration to complex problem resolution.</li></ul><p><b>
Skills Currency</b></p><ul><li>
Maintains currency on advancements and changes in supported applications, general computer technology and in the ITIL best practices framework.</li><li>
Seeks and embraces opportunities to enhance existing skillsets. May be required to acquire additional specialties when practicable.</li><li>
Other duties as assigned.</li></ul><div>
</div></div><div><b>
Qualifications</b><div>
</div><ul><li>
Associate degree in computer science or a related field or equivalent combination of education and experience</li><li>
A minimum of two (2) years of experience in each of the following:<ul><li>
Technical experience in a computer-related customer support field</li><li>
Customer Service</li></ul></li><li>
Any equivalent combination of related education and/or experience will be considered.</li><li>
All qualifications must be met by the time of employment.</li></ul><p><b>
Knowledge, Skills, &amp; Abilities</b></p><ul><li>
Must be able to provide advanced support for various hardware platforms, operating systems, and software packages.</li><li>
Complex problem-solving skills and excellent research skills are required.</li><li>
Must be able to articulate clearly and concisely to a wide variety of multi-cultured users.</li><li>
Excellent customer service is essential.</li><li>
The candidate must be courteous, display a positive attitude and a genuine concern for the end user.</li><li>
Must be able to pay attention to detail, work independently as well as part of a team; be dependable, discreet, and trustworthy. Must work closely with other SD staff on maintaining required ITSM skillsets.</li><li>
The incumbent must be courteous, display a positive attitude and a genuine concern for the computer user.</li><li>
Must have the knowledge and ability in how to use tracking software, preferably the current ITSM tool, to process problem tracking, resolution, and responses for a Service Desk environment.</li></ul><div>
</div></div><div><b>
Requirements</b><div></div><p><b><br>
Physical Demands &amp; Physical Coordination</b></p><ul><li>
Lifting lightweight objects/bending and kneeling to file</li><li>
Lifting 20-40 lb computers and equipment</li></ul><div>
</div></div><div><b>
About WVU</b><div></div><p><br>
West Virginia University is a place of purpose and community. We take pride in our profound impact on the state of West Virginia and are committed to the personal and professional growth of our employees.</p><p>
From the groundbreaking R1 research at our flagship campus in Morgantown to the career-oriented programs at WVU Potomac State in Keyser, and the technology-intensive programs at WVU Tech in Beckley, the contributions of WVU employees resonate across the state, touching lives and shaping futures.</p><p>
At WVU, you will discover a supportive community that champions work-life balance and fosters a collaborative atmosphere. Our core values &mdash; service, curiosity, respect, accountability and appreciation &mdash; unite us as Mountaineers.</p><p>
Join us at West Virginia University, where your work will make a lasting impact. To learn more about WVU, visit wvu.edu.</p><p>
West Virginia University is an Equal Opportunity Employer. We invite all qualified applicants regardless of race, color, religion, sex, national origin, age, disability, genetic information, or Veteran status.</p><div><br>
</div></div><div><b>
Job Posting</b><b>:</b> Apr 13, 2026</div><div><b>
Posting Classification</b><b>:</b> Non-Classified</div><div><b>
Exemption Status</b><b>:</b> Non-Exempt</div><div><b>
Benefits Eligible</b><b>:</b> Yes</div><div><b>
Schedule</b><b>:</b> Full-time</div></div>

(Remote) Service Desk Technician - Information Technology Services

<div></div><div><div><p>The Enrollment Management Department of Recruiting and Analytics at West Virginia University is currently accepting applications for a Regional Recruiter. This is a remote role that requires travel within a designated region. Candidates are required to live within or relocate to their territory. As the team is expanding, we have an opening in each of the four (4) territories below:</p><ul><li><b>
North Carolina, South Carolina, Georgia, and Florida</b>, with secondary nationwide markets: preference for NC-based recruiter in Charlotte, Durham, Greensboro, Raleigh, or Winston-Salem.</li><li><b>
Ohio, Michigan, and New York</b>: preference for OH-based recruiter in Akron, Cleveland, or Toledo.</li><li><b>
Eastern Pennsylvania, New York, and New England</b>: preference for PA-based recruiter in Lehigh Valley, Scranton, or Wilkes-Barre.</li><li><b>
New Jersey, Delaware, and select Pennsylvania counties</b>: preference for recruiter in Bucks County, PA, or Mercer County, NJ.</li></ul><p><b>
About the Opportunity</b></p><p>
The Regional Recruiter plans and implements a student recruitment program designed to meet enrollment goals in assigned markets. The Regional Recruiter conducts programmatic and individual activities while functioning as part of the larger WVU Enrollment Management team. Regional Recruiters also serve as liaisons for numerous constituents, including guidance and career counselors, educators, administrators, prospective students and families, regional colleagues, community-based organizations, professional organizations, alumni, and campus-based partners. The specific duties are as follows, and secondary duties in support of recruitment will be assigned as needed.</p><p>
We strongly believe in work-life balance and keeping time for things we love outside our work. WVU offers generous benefits, including:</p><ul><li>
37.5-hour work week</li><li>
13 paid holidays (staff holiday calendar)</li><li>
24 annual leave (vacation) days per year (employee leave)</li><li>
18 sick days per year (for when you&rsquo;re ill, for when you need time to care for sick family, for your own, or your family&rsquo;s, regularly scheduled medical appointments. Who is family for the purpose of this leave? A lot of people in your life including immediate relatives and in-laws as well as others considered to be members of your household living under the same roof)</li><li>
WVU offers a range of health insurance and other benefits</li><li>
401(a) retirement savings with 6% employee contribution match, eligibility to continue health insurance, and other retiree perks. Looking for more retirement benefits information? Check out retirement health insurance benefits, retirement income, and FAQ&rsquo;s.</li><li>
Wellness programs</li></ul><p><b>
What You'll Do</b></p><p><i>
Office, Budget, and Technology (5%)</i></p><ul><li>
Independently establish, operate, and maintain a remote home-office space.</li><li>
Maintain an at home inventory of admission publications, materials, and exhibitor items.</li><li>
Oversee and administrate an operational budget for travel and events.</li><li>
Accountable for use and maintenance of WVU issued technology.</li><li>
Maintain professional memberships.</li></ul><p><i>
Travel and Territory Management (45%)</i></p><ul><li>
Partner with supervisor to develop a territory management plan that includes promotion and branding of WVU at college fairs, high school visits, panels, information sessions, virtual and special events.</li><li>
Serve as the subject matter expert for the assigned territory and guide strategic planning.</li><li>
Facilitate an annual travel schedule that meets the goals and objectives of the territory management plan.</li><li>
Establish and maintain a database of guidance/career counselors, educators, and administrators in support of recruitment initiatives.</li><li>
Transport materials, set up displays, and represent WVU at recruitment events.</li><li>
Facilitate travel arrangements and reconcile expenditures per university policy.</li><li>
Analyze data, conduct research, and report on related trends that influence and impact recruitment goals.</li></ul><p><i>
Events (15%)</i></p><ul><li>
Organize, plan, and host WVU specific in-person and virtual events.</li><li>
Execute planning and organization of regional events with affiliates.</li><li>
Plan and moderate in-market information sessions for individuals and groups.</li><li>
Collaborate with student experience teams to support on-campus and in-market events.</li></ul><p><i>
Communication and Outreach (25%)</i></p><ul><li>
Manage prospective student communication by phone, email, virtual sessions, text, and print.</li><li>
Develop and execute prospective student call campaigns throughout recruitment cycle.</li><li>
Partner with recruitment teams to facilitate virtual workshops for prospective students.</li></ul><p><i>
Return to Campus (5%)</i></p><ul><li>
Visits to campus annually will be required and may include special events, training, retreats, and office support.</li></ul><p><i>
Reports and Expenses (5%)</i></p><ul><li>
Submit information reports weekly or monthly, such as territory management, expense and budget reconciliation, event proposals and recaps, travel plans, annual reports, communication reports.</li><li>
Ethically adhere to WVU policy and procedure related to professional conduct, expenditures, and representation of the university.</li><li>
Reconcile and document WVU expenditures as outlined by Shared Services and supervisor.</li></ul><div>
</div></div><div><b>
Qualifications</b><div>
</div><ul><li>
Master's degree plus a minimum of two (2) years of related experience.</li><li>
Bachelor's degree will be considered if a candidate has a minimum of four (4) years of related experience.</li><li>
Any equivalent combination of related education and/or experience will be considered</li><li>
All qualifications must be met by the time of employment.</li></ul><p><b>
Preferred Qualifications</b></p><ul><li>
Master's degree</li><li>
Experience in higher education, recruitment, marketing, public relations, counseling or sales.</li></ul><p><b>
Knowledge, Skills, and Abilities</b></p><ul><li>
Ability to counsel prospective students and families related to educational opportunities and financial obligations.</li><li>
Outstanding commitment to customer service.</li><li>
Event planning and execution skills.</li><li>
Excellent oral, written, communication and presentation skills.</li><li>
Demonstrated experience in reviewing grammar, web-content, and promotional materials.</li><li>
Demonstrated understanding of the undergraduate curricular and co-curricular experience at an institution.</li><li>
Ability to facilitate equal access to a WVU education to all interested students.</li><li>
Collaborate constructively and collegially with members of the WVU community.</li><li>
Must be able to travel frequently (often overnight) and to work extended hours and weekends.</li><li>
Exhibit professional behavior.</li><li>
Collaborative and team-centered approach.</li><li>
Ability to operate motor vehicles with valid driver&rsquo;s license and physically capable of transporting and lifting materials over 60 pounds.</li><li>
Must be able to qualify for a university procurement card.</li><li>
Experience with BANNER, Salesforce and/or Target X, Microsoft Office, web-based applications, and Office 365.</li></ul><div>
</div></div><div><b>
Requirements</b><div></div><div><div><div><ul><li><p><br>
Valid Driver's License</p></li></ul></div></div></div><div><br>
</div></div><div><b>
About WVU</b><div></div><p><br>
West Virginia University is a place of purpose and community. We take pride in our profound impact on the state of West Virginia and are committed to the personal and professional growth of our employees.</p><p>
From the groundbreaking R1 research at our flagship campus in Morgantown to the career-oriented programs at WVU Potomac State in Keyser, and the technology-intensive programs at WVU Tech in Beckley, the contributions of WVU employees resonate across the state, touching lives and shaping futures.</p><p>
At WVU, you will discover a supportive community that champions work-life balance and fosters a collaborative atmosphere. Our core values &mdash; service, curiosity, respect, accountability and appreciation &mdash; unite us as Mountaineers.</p><p>
Join us at West Virginia University, where your work will make a lasting impact. To learn more about WVU, visit wvu.edu.</p><p>
West Virginia University is an Equal Opportunity Employer. We invite all qualified applicants regardless of race, color, religion, sex, national origin, age, disability, genetic information, or Veteran status.</p><div><br>
</div></div><div><b>
Job Posting</b><b>:</b> Apr 13, 2026</div><div><b>
Posting Classification</b><b>:</b> Non-Classified</div><div><b>
Exemption Status</b><b>:</b> Exempt</div><div><b>
Benefits Eligible</b><b>:</b> Yes</div><div><b>
Schedule</b><b>:</b> Full-time</div></div>

(Remote) Regional Recruiter - Enrollment Management

<div></div><div><div><p>The Department of Information Technology Services at West Virginia University is currently accepting applications for a Data Integration Engineer (Professional Technologist 3).</p><p><b>
About the Opportunity</b></p><p>
We are seeking a Data Integration Engineer with solid hands-on experience in Informatica Intelligent Data Management Cloud (IDMC), including Cloud Data Integration (CDI) and Mass Ingestion. This role will focus on administration, pipeline support, troubleshooting, and SQL-based data integration tasks within our enterprise environment.</p><p>
We strongly believe in work-life balance and keeping time for things we love outside our work. WVU offers generous benefits, including:</p><ul><li>
37.5-hour work week</li><li>
13 paid holidays (staff holiday calendar)</li><li>
24 annual leave (vacation) days per year or more based on years of service (employee leave)</li><li>
18 sick days per year (for when you&rsquo;re ill, for when you need time to care for sick family, for your own, or your family&rsquo;s, regularly scheduled medical appointments. Who is family for the purpose of this leave? A lot of people in your life including immediate relatives and in-laws as well as others considered to be members of your household living under the same roof)</li><li>
WVU offers a range of health insurance and other benefits</li><li>
401(a) retirement savings with 6% employee contribution match, eligibility to continue health insurance, and other retiree perks. Looking for more retirement benefits information? Check out retirement health insurance benefits, retirement income, and FAQ&rsquo;s.</li><li>
Wellness programs</li></ul><p><b>
What You'll Do</b></p><ul><li>
Administer and support Informatica Intelligent Data Management Cloud (IDMC) services, including Cloud Data Integration (CDI) and Mass Ingestion.</li><li>
Manage day-to-day operations of the Informatica platform, including user access, roles/permissions, environment configuration, and service monitoring.<br>
Monitor, troubleshoot, and resolve integration job failures, performance issues, and connectivity problems to ensure high availability and reliability of data pipelines.</li><li>
Configure and maintain Secure Agents, runtime environments, and connectivity to on-premises and cloud data sources.</li><li>
Develop, maintain, and optimize ETL/ELT pipelines using Informatica CDI, ensuring efficient data movement and transformation.</li><li>
Write and tune complex SQL queries to support data integration, validation, and performance optimization across relational databases.</li><li>
Support code migrations and deployments across development, test, and production environments, following established SDLC and change management processes.</li><li>
Configure and maintain connectors (databases, file systems, APIs, SaaS applications), including connection parameters and credentials.</li><li>
Implement and support authentication mechanisms (OAuth, tokens, service accounts, API keys) in alignment with enterprise security standards.</li><li>
Work closely with application teams, DBAs, and analysts to troubleshoot data issues and validate data flows.</li><li>
Maintain and enhance operational documentation, including runbooks, troubleshooting guides, and standard procedures.</li><li>
Assist with platform upgrades, patches, and new feature adoption in coordination with senior team members.</li><li>
Participate in on-call support rotation for critical incidents and production support.</li><li>
Continuously learn and apply new tools and features within the Informatica ecosystem and related technologies.</li><li>
Collaborate with DBAs and infrastructure teams on physical database design and storage optimization.</li><li>
Knowledge of cloud platforms (AWS/Azure) and connectivity to Snowflake and Informatica IDMC.</li><li>
Unix/Linux/Shell Scripting.</li><li>
Must have good Verbal and Written communication skills.</li><li>
Able to learn new technologies.</li><li>
Be available on an on-call basis for troubleshooting system and application problems as well as for critical deployments.</li><li>
Other duties as assigned by Management.</li></ul><div>
</div></div><div><b>
Qualifications</b><div>
</div><ul><li>
Bachelor&rsquo;s degree</li><li>
A minimum of four (4) years combined experience involving:<ul><li>
Information Technology Experience</li><li>
Experience working with relational databases (Oracle, SQL Server, Snowflake, PostgreSQL, etc.) using SQL for data querying, transformation, and analysis</li><li>
Hands-on experience supporting and developing data integration pipelines using Informatica IDMC, including Cloud Data Integration (CDI) and/or Mass Ingestion</li><li>
Experience administering or supporting data integration platforms in a production environment, including job monitoring, troubleshooting, and performance tuning</li></ul></li><li>
Any equivalent combination of related education and/or experience will be considered.</li><li>
All qualifications must be met by the time of employment.</li></ul><p><b>
Knowledge, Skills, &amp; Abilities</b></p><ul><li>
Solid understanding of Informatica IDMC administration, including Secure Agent setup, connection management, and job monitoring.</li><li>
Strong proficiency in SQL for data transformation, validation, and performance tuning.</li><li>
Good understanding of ETL/ELT concepts, data integration patterns, and data processing workflows.</li><li>
Experience troubleshooting data pipeline failures, connectivity issues, and performance bottlenecks.</li><li>
Familiarity with API integrations and working with REST/SOAP services.</li><li>
Ability to work with structured and semi-structured data (JSON, XML, flat files).</li><li>
Understanding of security best practices, including credential management and secure connectivity.</li><li>
Experience with job scheduling, logging, and monitoring tools within Informatica or similar platforms.</li><li>
Ability to create and maintain technical documentation (runbooks, SOPs, deployment steps).</li><li>
Strong analytical and problem-solving skills with attention to detail.</li><li>
Ability to work independently and manage multiple tasks in a fast-paced environment.</li><li>
Effective verbal and written communication skills for collaborating with technical and functional teams.</li><li>
Willingness and ability to learn new technologies and adapt to evolving data platforms.</li><li>
Ability to work under pressure and meet deadlines while maintaining accuracy and quality.</li></ul><div>
</div></div><div><b>
Requirements</b><div></div><p><b><br>
Licenses/Certifications</b></p><ul><li>
Familiarity with data integration concepts and willingness to pursue relevant certifications (e.g., Informatica IDMC, CDMP) within 12 months of employment.</li></ul><div>
</div></div><div><b>
About WVU</b><div></div><p><br>
West Virginia University is a place of purpose and community. We take pride in our profound impact on the state of West Virginia and are committed to the personal and professional growth of our employees.</p><p>
From the groundbreaking R1 research at our flagship campus in Morgantown to the career-oriented programs at WVU Potomac State in Keyser, and the technology-intensive programs at WVU Tech in Beckley, the contributions of WVU employees resonate across the state, touching lives and shaping futures.</p><p>
At WVU, you will discover a supportive community that champions work-life balance and fosters a collaborative atmosphere. Our core values &mdash; service, curiosity, respect, accountability and appreciation &mdash; unite us as Mountaineers.</p><p>
Join us at West Virginia University, where your work will make a lasting impact. To learn more about WVU, visit wvu.edu.</p><p>
West Virginia University is an Equal Opportunity Employer. We invite all qualified applicants regardless of race, color, religion, sex, national origin, age, disability, genetic information, or Veteran status.</p><div><br>
</div></div><div><b>
Job Posting</b><b>:</b> Apr 13, 2026</div><div><b>
Posting Classification</b><b>:</b> Non-Classified</div><div><b>
Exemption Status</b><b>:</b> Exempt</div><div><b>
Benefits Eligible</b><b>:</b> Yes</div><div><b>
Schedule</b><b>:</b> Full-time</div></div>

(Remote) Integration Engineer - Information Technology Services

<div></div><div><div><p>The West Virginia &amp; Regional History Center at West Virginia University Libraries is currently accepting applications for a Reference Supervisor.</p><p><b>
About the Opportunity</b></p><p>
The Reference Supervisor manages public service operations at the West Virginia &amp; Regional History Center (WVRHC), ensuring knowledgeable and effective reference and research services. The position hires, trains, manages, and evaluates 2 reference services staff and 3-4 student workers to assist users in discovering, accessing, and using the WVRHC&rsquo;s collections. The position is also responsible for staff research and services that require in-depth historical and genealogical research with WVRHC collections and delivery of findings to users. Identifies opportunities to enhance reference and research services offerings and implement innovative solutions to improve patron satisfaction and WVRHC service effectiveness. The position reports to the WVRHC Instruction and Public Services Archivist.</p><p>
We strongly believe in work-life balance and keeping time for things we love outside our work. WVU offers generous benefits, including:</p><ul><li>
37.5-hour work week</li><li>
13 paid holidays (staff holiday calendar)</li><li>
24 annual leave (vacation) days per year or more based on years of service (employee leave)</li><li>
18 sick days per year (for when you&rsquo;re ill, for when you need time to care for sick family, for your own, or your family&rsquo;s, regularly scheduled medical appointments. Who is family for the purpose of this leave? A lot of people in your life including immediate relatives and in-laws as well as others considered to be members of your household living under the same roof)</li><li>
WVU offers a range of health insurance and other benefits</li><li>
401(a) retirement savings with 6% employee contribution match, eligibility to continue health insurance, and other retiree perks. Looking for more retirement benefits information? Check out retirement health insurance benefits, retirement income, and FAQ&rsquo;s.</li><li>
Wellness programs</li></ul><p><b>
What You'll Do</b></p><p>
Manage public services operations:</p><ul><li>
Open the WVRHC and ensure spaces are ready for public use.</li><li>
Direct the registration, reference, and manuscript room desks ensuring coverage by creating and maintaining a schedule and managing staff absences.</li><li>
Manage materials and spaces used for operations and workflows of the reading rooms and service desks.</li><li>
Approve manuscript room appointments, including helping patrons determine what materials they need and add appointments to the appointments calendar.</li><li>
Manage collection retrievals across two locations, communicating with WVRHC Stacks Associate, Libraries&rsquo; Depository staff, and WVRHC Modern Congressional and Political Papers Collection unit staff about retrieval requests.</li><li>
Share daily appointment information with applicable WVRHC staff.</li><li>
Consult with appropriate A&amp;M and MCPPC unit staff to review and provide access to minimally processed and/or sensitive materials, including assisting with review of restrictions related to Personally Identifiable Information, FERPA and HIPAA.</li><li>
Reconcile in-person material requests in the appointment calendar.</li><li>
Maintain data and reports, including reference transactions, collection use, and other statistics.</li><li>
Update public services operations manual and public services web pages.</li><li>
Develop collections-based training materials to be added to the WVRHC website.</li><li>
Evaluate existing services, systems, policies, and staff assignments and make recommendations for changes to increase efficiency or provide new services.</li><li>
Ensure safety and security of collections, monitoring environmental conditions, access, and use to prevent theft or damage to irreplaceable historical materials.</li></ul><p>
Oversee reference staff:</p><ul><li>
Hire and directly supervise 2 Reference Assistants and 3-4 student workers.</li><li>
Approve leave and timecards, conduct annual staff evaluations, identify areas of development, and manage staff performance.</li><li>
Train and manage staff and students to ensure understanding of all aspects of WVRHC reference and research services to ensure positive user interactions.</li><li>
Communicate new or revised policies and procedures to reference staff and students.</li><li>
Review and assign incoming reference inquiries as needed.</li><li>
Oversee the reference queue to ensure questions are answered accurately and timely by other reference staff and student workers.</li><li>
Update documentation and training materials for staff and student workers who cover public services desks.</li></ul><p>
Provide reference and research services:</p><ul><li>
Provide comprehensive staffing support for public service desks, ensuring consistent coverage and high-quality patron assistance in a dynamic research environment.</li><li>
Conduct detailed reference interviews to assess user needs, employing a wide range of research tools, including finding aids, collection inventories, the WVRHC collections database, card catalogs, and the integrated library catalog, to guide patrons in identifying and accessing relevant archival and published materials.</li><li>
Monitor and manage the reference queue, promptly claiming and responding to questions to maintain efficient and timely research support services.</li><li>
Utilize advanced research strategies to locate relevant information in unindexed and minimally described historical collections and synthesize information from primary and secondary sources to support patron inquiries and institutional projects.</li><li>
With other WVRHC staff, coordinate the reproduction, permissions, and licensing of archival images as needed, ensuring compliance with institutional policies and applicable copyright regulations.</li><li>
Communicate research findings and sources effectively across multiple platforms, including in-person consultations, telephone interactions, email correspondence, and online reference platform.</li><li>
Record and maintain reference transaction statistics to support departmental reporting, assessment, and service improvement initiatives.</li><li>
Assist patrons in the operation of specialized equipment, including microfilm readers, photocopiers, and printers, providing technical guidance to facilitate independent research.</li><li>
Monitor the use of archival materials in the manuscript reading room, ensuring proper handling procedures are followed to prevent damage to collections.</li><li>
Register new patrons, receive payment for services, and direct calls at the registration desk as needed.</li><li>
Enforce reading room rules and regulations while maintaining a welcoming setting.</li></ul><p>
Support for public services and administration:</p><ul><li>
Provide research support to meet exhibition, instruction, and programming needs of the WVRHC.</li><li>
May assist with tours and instruction sessions.</li><li>
Participate in department and library-wide meetings and training sessions.</li><li>
Serve on appropriate interdepartmental committees as a WVRHC Representative.</li><li>
Identify and participate in training opportunities specific to the position.</li><li>
Other duties as assigned.</li></ul><p><b>
Pay Grade: 16</b></p><div><br>
</div></div><div><b>
Qualifications</b><div>
</div><ul><li>
Bachelor&rsquo;s degree required. History, English or related field preferred.</li><li>
A minimum of two (2) years of experience working in a library, archives, or museum, preferably in an academic setting.</li><li>
A minimum of two (2) years of public/customer service experience</li><li>
A minimum of three (3) years of supervisory experience</li><li>
Any equivalent combination of related education and/or experience will be considered.</li><li>
All qualifications must be met by the time of employment.</li></ul><p><b>
Knowledge, Skills, and Abilities</b></p><ul><li>
A strong public service attitude and interpersonal skills to interact with colleagues and students at WVU and the public</li><li>
Demonstrated ability to dependably adhere to scheduled shifts and promptly communicate scheduling changes or relevant information to supervisor and/or unit</li><li>
Ability to effectively direct and oversee the work of others</li><li>
Ability to work independently and solve problems</li><li>
Excellent oral and written communication skills</li><li>
Excellent organizational and time management skills</li><li>
Knowledge of academic library and/or special collections operations</li><li>
Ability to understand, explain, and apply rules, policies, and procedures</li><li>
Ability to operate basic office and library equipment, such as Microsoft Office</li><li>
Ability to learn library and special collections databases, web-based reference applications, and specialized equipment, such as microfilm readers</li><li>
Ability to work collaboratively and interact with people of all ages and diverse backgrounds</li><li>
Knowledge of and ability to learn West Virginia, Appalachian, and American history</li></ul><div>
</div></div><div><b>
About WVU</b><div></div><p><br>
West Virginia University is a place of purpose and community. We take pride in our profound impact on the state of West Virginia and are committed to the personal and professional growth of our employees.</p><p>
From the groundbreaking R1 research at our flagship campus in Morgantown to the career-oriented programs at WVU Potomac State in Keyser, and the technology-intensive programs at WVU Tech in Beckley, the contributions of WVU employees resonate across the state, touching lives and shaping futures.</p><p>
At WVU, you will discover a supportive community that champions work-life balance and fosters a collaborative atmosphere. Our core values &mdash; service, curiosity, respect, accountability and appreciation &mdash; unite us as Mountaineers.</p><p>
Join us at West Virginia University, where your work will make a lasting impact. To learn more about WVU, visit wvu.edu.</p><p>
West Virginia University is an Equal Opportunity Employer. We invite all qualified applicants regardless of race, color, religion, sex, national origin, age, disability, genetic information, or Veteran status.</p><div><br>
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Job Posting</b><b>:</b> Apr 2, 2026</div><div><b>
Posting Classification</b><b>:</b> Non-Classified</div><div><b>
Exemption Status</b><b>:</b> Exempt</div><div><b>
Benefits Eligible</b><b>:</b> Yes</div><div><b>
Schedule</b><b>:</b> Full-time</div></div>

Reference Supervisor - West Virginia and Regional History Center - WVU Libraries

Join West Virginia University and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

West Virginia University

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(Remote) Service Desk Technician - Information Technology Services

(Remote) Regional Recruiter - Enrollment Management

(Remote) Integration Engineer - Information Technology Services

Reference Supervisor - West Virginia and Regional History Center - WVU Libraries