Urwah Admin

Western Union

<div>
 JR0127671
 
 
 
 Manager - Product Management (Digital Payments)
 
 
 
 Are you passionate about Digital Payment systems to enable millions of customers around the world to send money to their loved ones? Do you have experience delivering world-class consumer facing digital products that needs a strong understanding of the technical ecosystem at the same time focused on delivering the right customer experience? If you have a track record of driving product success through consumer centric thinking &amp; data and have a bias for action, then it&rsquo;s time to join Western Union&rsquo;s Digital Payment Product team as a Product Manager.
 
 
 
 
 
 Western Union powers your pursuit
 
 
 
 In this role you will work as a Product Manager for Global  Payments  Digital Products.  You will ensure that Western Union has best-in-class payments user capabilities. You will own and set the strategy for your product line and be accountable for execution of that strategy.
 
 
 
 Role Responsibilities
 
 
 
 <ul>
 <li>
 Define the product strategy and roadmap for the product lines of digital payments for Western Union's global markets.
 </li>
 <li>
 Think strategically and creatively to gather product and process insights from customers and key internal / external stakeholders
 </li>
 <li>
 Is perceived as a go to product leader for the team, set clear expectations for the team and drive team engagement, and incorporate short- and long-term development goals of the team members.
 </li>
 <li>
 Proposing solutions that promote organizational key performance indicators and follow-up with analytics teams to measure success.
 </li>
 <li>
 Own the requirement definition, research, metrics analysis, testing, launch and ongoing optimizations.
 </li>
 <li>
 Be the subject matter expert on digital for multiple payment flows.
 </li>
 <li>
 Excellent communication skills as this role will require liasoning with cross functional teams across business, regions, engineering, PMO, monitoring teams
 </li>
 <li>
 Should have worked in churning out product funnels, experience in Analytics for ascertaining the product performance (any tool like Google Analytics, Amplitude etc)
 </li>
 <li>
 Understand product alternatives and work with multi-disciplined team to understand trade-offs and put value on alternatives.  You will define and document product requirements, features, and functionality.
 </li>
 <li>
 Partner closely with engineers, operations, product marketing, sales, customer success, risk, and finance to ensure our clients are at the center of everything we build and that they&rsquo;re delighted by our work.
 </li>
 <li>
 Manage products through the product development lifecycle ensuring that proper alignment and approvals are obtained from Legal, Compliance, Privacy and Infosec so that development timelines are not jeopardized.
 </li>
 <li>
 Lead in-house teams using agile scrum methodology drafting business requirements, prioritizing features, authoring user stories and acceptance criteria, and collaborating with scrum team members to ensure product features are delivered according to specifications.
 </li>
 <li>
 Provide ongoing analysis on product effectiveness using a data driven approach.
 </li>
 <li>
 Anticipates user needs based on research and the user journey; teaches research techniques and guides teams to distil pain points and bring the voice of the user back to product teams
 </li>
 <li>
 Sets strategic objectives, prioritization principles and philosophy; leads development of 12-month product roadmap and release plan; focuses team on emerging technology, emerging trends, and opportunities
 </li>
 <li>
 Revises, prioritizes and triages initiatives for resource allocation; works with stakeholders to synchronize work and make prioritization trade-off decisions, coordinates with Agile Teams and stakeholders to agree on goals, priorities and dependencies; reviews stories when required
 </li>
 <li>
 Help plan, interpret, and validate iteration and testing results; reviews and approves metrics
 </li>
 <li>
 Articulates actionable insights, leads team in resolving incidents; looks for processes and systems to improve analysis
 </li>
 <li>
 Identifies risks and may implement mitigation strategies; ensures team understands importance of risk management; ideates and may design controls for identified risk. Escalates risk events and/or gaps in timely fashion. May participate in retrospectives or Risk Review Forums. Partners with First- and Second-Line Risk groups to ensure alignment with the firm&rsquo;s risk appetite.
 </li>
 <li>
 Collaborates with cross-functional partners to anticipate risks.
 </li>
 <li>
 Identifies and tests risk controls and ensures compliance
 </li>
 <li>
 Engages audience, displays strong presence and clearly articulates key messages and takeaways; creates stakeholder map, impact analysis and communication plan; establishes trusted relationships with partners &amp; leverages network
 
 
 </li>
 </ul>
 
 
 
 Role Requirements
 
 
 
 <ul>
 <li>
 10 to 15 years of overall experience with at least 8+ years in Digital Product Management experience preferably in B2C consumer facing environment. (Financial services is a plus)
 </li>
 <li>
 Consumer product management experience, with a deep understanding of the technical ecosystems.
 </li>
 <li>
 Proven track record of leading the development and implementation of successful product strategies with excellent cross-functional leadership skills and the ability to work effectively with teams in different locations.
 </li>
 <li>
 Undergraduate or graduate degree in business, engineering, or equivalent relevant experience.
 </li>
 <li>
 Strong business writing, numerical analysis, presentation, and verbal communication skills.
 </li>
 <li>
 Get things done attitude; with self-motivated, with the ability to &ldquo;roll-up sleeves&rdquo; and prioritize critical deadlines.
 </li>
 <li>
 Attention to detail and a penchant for creating great customer experiences.
 </li>
 <li>
 Ability to break down complex experiences into simple documents, stories, and flows.  Experience in developing user flows and collaboration Diagrams.
 </li>
 <li>
 Experience with customer research and usability testing methodologies.
 </li>
 <li>
 Experience working with multiple stakeholders/teams in different countries with different cultural backgrounds.
 </li>
 <li>
 Previous experience of lean and agile working methodologies.
 </li>
 <li>
 Team player with ability to prioritize workload in line with tight deadlines and under pressure.
 </li>
 <li>
 Excellent analytical skills and ability to constantly deep dive and take decisions based on data.
 
 
 </li>
 </ul>
 
 We make financial services accessible to humans everywhere. Join us for what&rsquo;s next.
 
 
 
 Western Union is positioned to become the world&rsquo;s most accessible financial services company &mdash;transforming lives and communities. We&rsquo;re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.
 
 
 Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You&rsquo;ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you&rsquo;re ready to help drive the future of financial services, it&rsquo;s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.
 
 
 
 Benefits
 
 
 
 You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few
 
 
 (https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.
 
 
 
 Your India Specific Benefits Include
 
 
 
 <ul>
 <li>
 Employees Provident Fund [EPF]
 </li>
 <li>
 Gratuity Payment
 </li>
 <li>
 Public holidays
 </li>
 <li>
 Annual Leave, Sick leave, Compensatory leave, and Maternity / Paternity leave
 </li>
 <li>
 Annual Health Check up
 </li>
 <li>
 Hospitalization Insurance Coverage (Mediclaim)
 </li>
 <li>
 Group Life Insurance, Group Personal Accident Insurance Coverage, Business Travel Insurance
 </li>
 <li>
 Cab Facility
 </li>
 <li>
 Relocation Benefit
 
 
 </li>
 </ul>
 We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.
 
 
 
 Estimated Job Posting End Date
 
 
 
 01-23-2026
 
 
 This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.
 
 
</div>

Manager, Product

<div><div>Are you inspired by the opportunity to shape growth in a dynamic, rapidly evolving FinTech landscape? Join Western Union as our Business Development Director in Riyadh, where you will help drive market expansion, strengthen our omnichannel presence, and elevate how customers access remittance and financial services across Saudi Arabia. Be part of a global organization that thrives on innovation, impact, and the ambition to connect communities around the world.
Western Union empowers your pursuit.
As the Business Development Director for Riyadh, you will drive the company&rsquo;s growth agenda in Saudi Arabia&mdash;leading market expansion, strengthening our digital and omnichannel presence, and building strategic partnerships that elevate our position in the financial services ecosystem. You will guide high‑performing teams, ensure operational excellence and compliance, and deliver initiatives that enhance our impact across the region.</div>
Leadership and General Management<ul><li>
Develop and execute the strategic growth plan, prioritizing market share, revenue, and profitability.</li><li>
Design and execute innovative strategies to accelerate revenue growth, particularly in digital channels and new customer segments.</li><li>
Oversee the P&amp;L, ensuring financial targets are met or exceeded through effective cost management and revenue generation.</li><li>
Cultivate a high-performance culture by leading, mentoring, and motivating cross-functional teams.</li></ul>
Digital and Product Innovation<ul><li>
Champion the development and deployment of digital products and services, ensuring they meet market demands and deliver superior customer experiences.</li><li>
Lead initiatives to strengthen the company&rsquo;s omni-channel presence, integrating online and offline platforms seamlessly.</li><li>
Ensure the seamless integration of online and offline experiences, creating a robust omni-channel presence.</li><li>
Stay ahead of digital trends and competitor activities, ensuring the company remains at the forefront of innovation.</li><li>
Expand digital and product offering to target new customer segments.</li></ul>
Strategic Partnerships and Business Development<ul><li>
Work in coordination with MEA leadership on potential M&amp;A, partnerships for deploying beyond remittance services</li><li>
Build and maintain strategic partnerships with local stakeholders, including financial institutions, regulatory bodies, and technology providers.</li><li>
Foster strong relationships with key company clients (large agent networks) to deepen engagement and drive long-term loyalty.</li><li>
Identify and negotiate joint ventures, collaborations, and partnerships to enhance the company&rsquo;s local presence.</li></ul>
Performance, operational excellence and compliance<ul><li>
Set clear KPIs for the country&rsquo;s operations and ensure regular monitoring and reporting.</li><li>
Analyze business performance, customer feedback, and market trends to refine strategies and improve outcomes.</li><li>
Adapt quickly to changing market conditions and implement corrective actions as needed.</li><li>
Ensure the highest standards of operational efficiency, risk management, and regulatory compliance.</li><li>
Implement and oversee robust processes and systems to optimize productivity and service delivery.</li><li>
Drive alignment between local operations and regional/global teams to maintain consistency and operational excellence.</li></ul>
Lead Cross-Functional Collaboration<ul><li>
Partner with marketing, sales, product development, operations, legal and compliance to ensure alignment and impact.</li><li>
Build internal networks and connect with senior leaders across the company and the central functions.</li><li>
Inspire and mentor teams to foster a culture of innovation and excellence.</li></ul>
Role Requirements<ul><li>
Minimum of 10+ years of General Management experience including Revenue and Profitability, managing a Retail footprint, Digital product launches and growth strategies, with a proven track record in market expansion and digital transformation.</li><li>
Must be a proficient Arabic speaker</li><li>
Proven experience in the remittances, payments, FinTech, or financial services sector, with strong exposure to digital wallets, cross-border payments, or alternative payment solutions.</li><li>
Strong understanding of the Saudi remittance ecosystem, including exchange houses, banks, FinTech players, regulators, and key customer corridors.</li><li>
In-depth knowledge of global and regional Money Transfer Operators (MTOs), their operating models, products, pricing strategies, and competitive dynamics.</li><li>
Proven success in client-facing roles such as account management, partnership development, or merchant/agent acquisition within financial services.</li><li>
Solid understanding of SAMA regulations, AML/KYC requirements, and compliance standards applicable to remittances and payments in Saudi Arabia.</li><li>
Self-starter with a proactive, results-driven mindset, excellent organizational skills, and the ability to manage multiple priorities independently.</li><li>
Ability to work effectively with cross-functional and multicultural teams in a fast-paced, matrix organization.</li></ul><div><div>
Join us, and let&rsquo;s connect with the world.</div><div>
Western Union is transforming the financial services sector by driving quality, convenience, and customer service to new heights. As the world&rsquo;s largest cross-border money transfer operator, trusted by millions, we&rsquo;re on a mission to become the most accessible financial services provider &mdash; empowering lives and communities along the way.</div><div>
As we support our global customer base, we&rsquo;re equally committed to helping our employees grow. You&rsquo;ll have the opportunity to develop your skills, build a meaningful career, and enjoy a competitive compensation package.</div><div>
If you&rsquo;re ready to help shape the future of financial services, it&rsquo;s time for Western Union. Learn more about our people and purpose at https://careers.westernunion.com.</div><div>
Benefits</div><div>
In addition to a competitive salary, you&rsquo;ll enjoy:</div><div><ul><li>
Short-term incentives</li></ul></div><div><ul><li>
Health and life insurance</li></ul></div><div><ul><li>
Access to best-in-class development platforms</li></ul></div><div><ul><li>
Saudi Arabia-specific benefits include:</li></ul></div><div><ul><li>
Comprehensive medical coverage</li></ul></div><div><ul><li>
Group Life Policy</li></ul></div><div><ul><li>
End-of-service benefits</li></ul></div><div><ul><li>
Global Travel Policy</li></ul></div><div> 
Western Union values in-person collaboration, learning, and ideation whenever possible.</div><div>
This role is categorized as Office-Based, requiring regular presence at our Riyadh office to support daily operations and team coordination.</div></div><div>
We are passionate about diversity.</div><div>
Western Union is committed to fostering an inclusive culture that celebrates diverse backgrounds and perspectives, reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex, sexual orientation, gender identity, age, disability, or marital status.</div>
Estimated Job Posting End Date:
02-01-2026
This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.</div>

Business Development Director – Riyadh, KSA

<div>Senior Manager, Wallet &amp; Financial Services Product Lead - Dubai, UAE
Would you like to play a key role in helping a global financial services company grow their business in Middle East? Are you interested in joining a globally diverse FinTech organization which is passionate about serving customers with omnichannel way of accessing digital financial services, building market profile and driving growth?
Join Western Union as a Senior Manager, Wallet &amp; Financial Services Product Lead in Dubai, UAE.
Western Union powers your pursuit.
The Senior Manager, Product Lead for Middle East, will own the digital product design &amp; solutioning, product-market fit, conception of user journey, localization and integration efforts across Middle East to launch, operate and monitor new digital financial services beyond remittances, such as wallet ecosystem &amp; cards. The role will be responsible for aligning regional initiatives with our global strategy and delivering exceptional customer experiences. With a key focus on advancing our omnichannel and wallet ecosystem &amp; cards offerings across key markets, the candidate will be the subject matter expert for product management, product-market fit, knowledge of local payment/ecosystem partners, and UI/UX topics, all related to new digital financial services beyond remittances.
The role will guide product development &amp; delivery based on local insights, business requirements and understanding of customers&rsquo; needs within global guidelines. The position also ensures the optimal conception and specification of user experience designs while paying attention to business requirements, technical feasibility and data localization specific to geographies.
Role Responsibilities:<ul><li>
Co-Build &amp; maintain effective product strategy and roadmap for digital financial services</li><li>
Adopting and following Product Development Lifecycle (PDLC) best practices</li><li>
Collaborate with internal and external stakeholders alongside the full product development lifecycle</li><li>
Drive digital financial services product brainstorming &amp; design based on business strategy, regional requirements and global guidelines</li><li>
Generate new product ideas that are focused on driving revenue, acquiring new customers, enhancing the customer experience</li><li>
Design of user journeys based on design principles, market data and benchmarking</li><li>
Development and ownership of Business Requirements Document (BRD) and Product Requirements Document (PRD) for the related digital financial services</li><li>
Ensure that the product design &amp; development comply with relevant legal, compliance and data localization requirements</li><li>
Author EPICS, features, user stories and acceptance criteria, and collaborate with the Engineering teams to ensure product features are delivered according to requirements &amp; specifications</li><li>
Understanding of partner/application interfaces and APIs that enable digital financial services</li><li>
Identifying key defects through thorough testing of mobile and web customer platforms to be solved to improve customer experience and comply with local regulations</li><li>
Running product operational forums and liaison with internal and external stakeholders</li><li>
Monitoring product performance based on a range of business and product KPIs</li><li>
Provide ongoing analysis on product effectiveness using a data driven approach</li><li>
Understand and track competitor activities across digital financial services</li><li>
Navigate complex and fast-moving Fintech technology landscape to harness technology opportunities</li></ul>
Role Requirements:<ul><li>
Ideally led a Digital Wallet with Financial Services in UAE or KSA across design, build, launch and operate phases</li><li>
Must have at least 8 years&rsquo; experience working with domestic or international payments companies. Experience can be gained through banks / financial services, specialist payment companies, or at domestic or international schemes.</li><li>
Must have at least 8 years&rsquo; experience in Product management experience of building and operating Digital financial services such as wallets, digital payments, e-marketplaces, card management and cross border transfers/payments.</li><li>
Preferred to have an advanced degree in Product Management/Business/Computer Science or equivalent</li><li>
Passionate about building great digital products and customer experiences, maximizing a product&rsquo;s business outcomes</li><li>
Get things done attitude; Self-motivated with the ability to &ldquo;roll-up sleeves&rdquo; and prioritize critical deadlines</li><li>
Detailed understanding of product methodologies, documentation and processes for digital products with a systematic/analytical mindset.</li><li>
Strong business writing, numerical analysis and verbal communication skills</li><li>
Experience working with multiple stakeholders/teams in different countries with different cultural backgrounds</li></ul>
We make financial services accessible to humans everywhere. Join us for what&rsquo;s next.
Western Union aspires to be the world&rsquo;s most accessible financial services company &mdash;transforming lives and communities. We&rsquo;re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and retail financial ecosystem that help our customers achieve their personal goals.
Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You&rsquo;ll have plenty of opportunities to learn new skills and build a career, as well as receive a rewarding compensation package. If you&rsquo;re ready to help drive the future of financial services, it&rsquo;s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.
Benefits
You will have access to multiple health insurance options, accident and life insurance, and resources for development and training, in additional to a range of other global employee benefits 
(https://careers.westernunion.com/global-benefits/).
The following additional location-specific benefits also apply (note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment).
Your Dubai specific benefits include:
<ul><li>Paid Time Offs</li><li>
Employee Assistance Programs</li><li>
Global Recognition and Rewards Programs</li><li>
Employee Wellness</li></ul>
We are passionate about our diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams, while reflecting the communities we serve. We do not discriminate on the basis of race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran (U.S.) status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws.
Estimated Job Posting End Date:
01-31-2026
This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.</div>

Senior Manager, Wallet & Financial Services Product Lead – Dubai, UAE

Join Western Union and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Western Union

ABOUT_COMPANY

Manager, Product

Business Development Director – Riyadh, KSA

Senior Manager, Wallet & Financial Services Product Lead – Dubai, UAE