Front Desk Ambassador (Badge Administrator)

LOCATION: US – Denver
TYPE: Full time
WORK SHIFT: Onsite
POSTED: June 23, 2026
ID: JR0130848
Overview

At Western Union, we’re more than a trusted name in global payments. We’re moving beyond remittances, beyond cash, and beyond the expectations of our customers.

Our talented teams enable us to transform into a digital-first company, built on the strength of our retail foundation and powered by next-generation payments. All this with the goal of helping people prosper.

Our customers inspire us to push boundaries and create services that make life easier and communities stronger. Wherever you are in the world, we’re committed to shaping the next generation of financial experiences.

Join us as we go beyond and be part of a team that’s redefining what’s possible.

Role Responsibilities

Serve as the first point of contact, greeting and assisting visitors, employees, candidates, and vendors with professionalism and courtesy

Deliver consistent, high-quality customer experience while engaging confidently with individuals at all levels, including executives and external stakeholders

Manage front desk operations including inquiries, check-in/check-out processes, and general reception duties

Oversee visitor registration processes, ensuring accurate logging, tracking, and documentation of all guests entering the facility

Issue visitor badges, verify identification, and enforce adherence to site access policies and procedures

Monitor visitor activity and ensure compliance with organizational security standards

Administer badge lifecycle processes, including issuance, updates, and deactivation, in alignment with security protocols

Maintain and update access control systems (e.g., CCURE, Envoy, Verkada), ensuring accuracy and data integrity

Conduct routine audits of access records and systems to ensure compliance and identify discrepancies

Partner with Facilities, Security, and Technology teams to resolve access issues and maintain site security integrity

Escalate issues as needed following established procedures

Handle incoming calls, mail distribution, and package/delivery coordination

Maintain logs, records, and documentation related to front desk and access control activities

Resolve or escalate routine operational issues in accordance with defined guidelines

Role Requirements

Strong interpersonal and communication skills with the ability to interact confidently across all levels of the organization

Polished, professional demeanor with a customer-first mindset

Proven ability to deliver high-quality customer service in a fast-paced, front-facing environment

Strong problem-solving skills with sound judgment in handling inquiries and issues

High attention to detail with the ability to manage multiple tasks accurately and efficiently

Experience maintaining records, logs, and systems with a focus on data integrity

Familiarity with visitor management and access control systems (e.g., CCURE, Envoy, Verkada) or similar platforms

Basic proficiency with office tools and systems (e.g., email, scheduling, document management)

Understanding of access control principles and adherence to security protocols and procedures

Ability to handle sensitive information with discretion and integrity

Self-motivated individual contributor able to work under general direction and follow established procedures

Reliable, consistent, and capable of executing responsibilities with accuracy and attention to detail

Applicants must be currently authorized to work in the United States on a full-time basis. Western Union will not sponsor applicants for work visas for this position.

Work Shift

IN PERSON – Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. Due to the nature of this role, the expectation is to work from the office full time.

BENEFITS AND OTHER DETAILS

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life
insurance, and access to best-in-class development platforms, to name a few. Please see the benefits below specific to your country. If applicable, additional role-specific benefits will be mentioned during your interview process or in an offer of employment.

Your United States specific benefits include:

Paid Time off

Medical, Dental and Life Insurance

Parental Leave

Global Adoption Assistance

4% Western Union Contribution to 401K

For residents of Colorado, California, Connecticut, Delaware, Minnesota, and Pennsylvania: Please do not respond to any questions on this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.

Salary

The hourly rate is $25.00 to $28.00. Actual hourly rate will vary based on candidates’ qualifications, skills, and competencies.

Other Details

We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting on the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

Estimated Job Posting End Date:

07-27-2026

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.