Front Desk Agent - Nobu Hotel - Steady Extra (Caesars Palace LV)

• Be completely knowledgeable about all casino programs, promotions, activities, and functions.
• Be knowledgeable of local current restaurants, spas, attractions and events (concerts, theater, sporting events, special events, and more).
• Assist and coordinate with VIP Agent Functions (Check in, Checkout, Keys and Mail).
• Take room reservations and room blocks.
• Assist in training new guest service representatives as appropriate.
• Log for particular types of calls as needed.
• Support, maintain Horseshoe Casino’s courtesy guidelines and promote outstanding guest relations.
• Responsible for reports including exceptions, reports, and regrets.
• Provide the guest with an experience that will always be remembered and with the highest level of responsiveness.
• Provide personal services of the highest level that may include, but not limited, restaurant reservations, recreation requests, floral orders, shoeshine, etc. They also have the ability to make available maps, literature, and other materials.
• Ensure prompt and positive action on all guest complaints, questions, concerns and suggestions, as well as conduct quality assurance follow-up.
• Arrange for, suggest, recommend, book, and confirm deliverable services that may include, but not limited to, purchasing gifts, premium tickets, dry cleaning and other errands.
• Project an approachable and professional image in personal appearance, manner, and demeanor.
• Maintain a work environment of cleanliness and organization.
• Acknowledge and greet all guests with utmost courtesy and urgency, moving out from behind the front desk to open doors and assist guests.
• Listen and work with guests who present service opportunities or challenges. Attempt to resolve them and/or elevate and communicate them to a manager.
• Maintain consistent presence at workstations.
• When directed, participate in hotel functions.
• Use professional telephone etiquette in handling internal and external guest requests. Use work order system when necessary.
• Assist with package and amenity deliveries. Log receipts of packages delivered to guests.
• Provide continuous updates, edits, reviews, and additions to the electronic guest database (list of guest preferences, birthdays, anniversary and other special dates, restaurants, service providers, etc.).
  

• Must be 21 years of age or older
• HS diploma or GED.
• One or more years of appropriate experience; or equivalent combination of education and experience.
• Union Referral

ADDITIONAL REQUIREMENTS

• Must be able to work and quickly maneuver inside and outside.
• Must be able to work independently.
• Must be able to stoop, bend, and lift objects that weigh up to 25 pounds.
• Must be able to respond to visual and oral cues.
• Must be able to speak English clearly.
• Position is in a cigarette smoke environment

Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Caesars Entertainment reserves the right to make changes to the job description whenever necessary.

As a part of Caesars Entertainment’s employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.