Front Desk Associate/Night Auditor

• Manage online, phone, and in person reservations.
• Welcome guests to the hotel, check them in, distribute room keys, and explain the hotel’s amenities.
• Take payment from customers both over the phone and in person.
• Respond to guest issues and complaints in a friendly and timely manner.
• Explain local amenities and attractions to guests.
• Work with other staff members to ensure that all guest rooms meet hotel standards.
• Demonstrate the ability to multitask, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers.
• Maintain regular attendance in compliance with the Choice Hotel standards as required by scheduling which will vary according to the needs of the hotel.
• Be aware of all rates packages and special promotions. Be familiar with all in house groups. Be aware of closed out and restricted dates.
• Must be available Holidays and Weekends
• Must have open availablility to work all shift if needed

Pay: From $17.00 per hour

Benefits:

• Employee discount
• Free parking
• Paid time off
• Retirement plan

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person