Front Desk Associate

Overview

The Front Desk Agent is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest’s stay, which can include multitasking, and performing the following duties in a manner that reflects our hotel’s vision, mission, and core values.

Responsibilities:

• Operate hotel reservation system, take calls and provide information and transfer calls
• Assisting airline and third party reservations over the telephone, through emails and in person, including groups
• Handle guest check-ins, check-outs, and payment processing with accuracy.
• Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift
• Greet guests and patrons to find out their room needs as well as the reason for their visit and manage the registration process

Qualifications:

• Availability to work PM schedules, including occasional morning or mid-shift.
• Ability to show up to shift on time and perform necessary job functions
• Strong customer service skills with a guest-focused approach.
• OPERA experience is preferred
• Physical ability to stand, walk, and lift up to 25 pounds as needed.
• Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint

Join us as a Front Desk Associate to bring your enthusiasm for customer service and administrative excellence into a role that makes a real difference every day!

Pay: $15.00 - $17.00 per hour

Benefits:

• Employee discount

Shift availability:

• Night Shift (Required)
• Overnight Shift (Preferred)
• Day Shift (Preferred)

Ability to Commute:

• Philadelphia, PA 19153 (Required)

Work Location: In person