Front Desk Associate

Overview

Three Springs Hospitality Management looking for Part-time and Full-time Front Desk Associates for our SPARK by Hilton in Nashville TN (Opryland Area)!

Join our dynamic hospitality team as a Front Desk Associate, where your energy and enthusiasm will set the tone for an exceptional guest experience. In this vital role, you will be the first point of contact for visitors and guests, ensuring smooth check-in and check-out processes, providing outstanding customer service, and maintaining a welcoming environment. Your proactive approach and attention to detail will contribute to the overall success of our resort or hotel operations. This paid position offers an exciting opportunity to develop your hospitality management skills while delivering memorable guest relations.

Responsibilities

• Greet guests warmly upon arrival, assist with check-in/check-out procedures, and handle guest inquiries with professionalism and enthusiasm
• Manage multi-line phone systems, answer incoming calls promptly, and direct calls efficiently using proper phone etiquette
• Provide exceptional customer service by addressing guest needs, resolving issues quickly, and ensuring a positive experience throughout their stay
• Maintain accurate records of reservations, guest information, and billing details while adhering to hotel policies
• Support night audit procedures by reconciling daily financial transactions and preparing reports for management
• Assist with guest relations by offering local information, amenities details, and personalized recommendations
• Collaborate with hotel management and other departments to ensure seamless operations and guest satisfaction

Qualifications

• Previous experience in hospitality or hotel front desk operations is preferred but not required; a strong willingness to learn is essential
• Bilingual or multilingual skills are highly desirable to serve diverse guests effectively
• Excellent customer service skills with a friendly demeanor and professional appearance
• Strong communication skills, including phone etiquette and the ability to handle multi-line phone systems confidently
• Familiarity with hotel management software or reservation systems is a plus
• Ability to work flexible hours, including evenings, nights, weekends, and holidays as needed
• Knowledge of hospitality industry standards and guest services best practices

Embark on a rewarding career where your hospitality expertise makes every guest feel valued. We are dedicated to fostering a vibrant work environment that encourages growth, teamwork, and excellence in service delivery. Join us today as a Front Desk Associate—where every day is an opportunity to create memorable experiences!

Pay: $15.00 - $16.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off
• Referral program

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Work Location: In person