Front Desk Associate

Job description

Job description

• Experience in a hotel or a related field preferred
• Anticipate guests’ needs, respond promptly and acknowledge all guests in a timely manner
• Proficiency with computers
• Basic math skills
• Must possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests
• Guest Service Associates must have the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers
• High School diploma or equivalent required
• Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects
• Ability to stand during entire shift
• Must be able to convey information and ideas clearly
• Must work well in stressful, high pressure situations
• Maintain a complete knowledge of: hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities.
• Process all guest check-ins, and verify registration information with the guest
• Handle overbooked or 'walked' guests
• You will communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)
• Resolve discrepancies on the room status report with housekeeping\
• Train with and learn Food and Beverage operations to fill in as needed

DUTIES

• High standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working is required
• Maintain proper operation of the telephone switchboard
• Handle requests for information, mail and messages in an efficient and courteous manner
• Answer guest inquiries about hotel service, facilities and hours of operation
• Answer questions guests may have regarding restaurants, transportation, entertainment, etc.
• Establish and maintain good communications and teamwork with fellow associates and other departments within the hotel.
• Have knowledge of and assist in emergency procedures as required
• Handle check-ins and check-outs in a friendly, efficient and courteous manner
• Fully comprehend and be able to operate all relevant aspects of the Front Desk including computer system

Job Types: Full-time, Part-time

Pay: From $15.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person