Qureos Mentor

Wide and Wise

<div>As Wide &amp; Wise, we are seeking talented teammates to take on a critical role within a subsidiary of one of Turkey&rsquo;s well-established and reputable holding companies. We are looking for a Technical Support Assistant Specialist with high technical competence and a user-oriented mindset to play an active role in Information Technology and Security processes.
If you want to enhance your technical expertise as part of a strong corporate structure and join a dynamic team, this opportunity is just for you!
Key Responsibilities
1. User &amp; Technical Support Processes:<ul><li>
Log and prioritize incidents, errors, and requests received from end-users via email, phone, web forms, or face-to-face according to urgency.</li><li>
Undertake Tier 1 technical support to resolve issues quickly, effectively, and with a solution-oriented approach.</li><li>
Escalate issues exceeding Tier 1 scope to the Tier 2 technical support team in accordance with established procedures.</li><li>
Provide corporate technical support to end-users via remote access or on-site, providing technical guidance and training when necessary.</li></ul>
2. System, Hardware, and Network Management:<ul><li>
Install, configure, and manage corporate PC hardware, peripherals, operating systems, and internal enterprise applications.</li><li>
Deliver remote or on-site technical support for the organization&rsquo;s network infrastructure.</li></ul>
3. Process Development and Documentation:<ul><li>
Promptly notify end-users regarding closed incidents.</li><li>
Keep the IT database updated and maintain documentation to ensure quick resolution and prevent recurring issues.</li><li>
Work in compliance with relevant regulations, procedures, and Integrated Management Systems workflows, recommending revisions when necessary.</li></ul>
Qualifications &amp; Requirements<ul><li>
Minimum 1 year of experience in IT &amp; Security, Helpdesk, or Technical Support roles.</li><li>
Ability to work independently and efficiently within assigned authority limits without requiring constant supervision.</li><li>
Positive, solution-oriented, and collaborative approach toward internal customers and team members.</li><li>
Full compliance with Occupational Health and Safety regulations, corporate procedures, and defined working hours.</li></ul></div>

Technical Support Specialist

<div>About Our Partner
Our partner is a fast-growing, cutting-edge HealthTech Start-up dedicated to the digital transformation of pathology laboratories through web-based AI-powered solutions. Operating from major technoparks in Turkey (Ankara) and strategic digital health hubs in Europe (Finland), they bridge the gap between traditional medical diagnostics and advanced AI technology.
As they expand their reach across local and international markets, we are looking for a visionary, sharp, and driving B2B Sales Specialist to own their end-to-end sales pipeline and drive sustainable growth.
Key Responsibilities<ul><li>
Lead Management &amp; Ownership: Take over and qualify leads from the internal marketing/business development teams, as well as international conferences and exhibitions.</li><li>
Pipeline Management: End-to-end management of the B2B sales cycle&mdash;from initial contact and product demos to tender alignment and closing deals.</li><li>
Stakeholder Navigation: Build and maintain strong relationships with diverse healthcare stakeholders, including Provincial Health Directorates, Chief Physicians, Pathology Heads, and Laboratory Technicians.</li><li>
CRM &amp; Data Accuracy: Keep the internal CRM system meticulously updated to monitor the sales pipeline status and guide data-driven decision-making.</li><li>
Market Intelligence: Conduct regular competitor and market analysis (both local and global) to provide strategic insights that position the company ahead of the curve.</li><li>
Brand Ambassadorship: Represent the company at local and international health tech fairs, congresses, and industry events.</li></ul>
Qualifications &amp; Requirements<ul><li>
Experience: Minimum 3 years of experience in B2B Sales, preferably within health technologies, medical devices, digital health, or hospital software ecosystems.</li><li>
Domain Knowledge: Familiarity with hospital procurement processes, public/private tenders, or laboratory workflows is highly valued.</li><li>
Language Skills: Fluency in English is a must.</li><li>
Location &amp; Mobility: Based in Ankara (Hybrid) or Istanbul (Remote). Since the role requires heavy field action and hospital visits, a valid driver&rsquo;s license and no travel restrictions are mandatory.</li><li>
Soft Skills: Visionary mindset, strong communication and presentation skills, quick learner, and high resilience to long B2B sales cycles.</li></ul>
What&rsquo;s in it for You?<ul><li>
Competitive Salary: An attractive base salary matching your seniority.</li><li>
Uncapped Bonus System: A performance-driven commission structure tailored around successful deals and targets.</li><li>
Tools for Success: Company vehicle allocation for field operations and daily meal allowance.</li><li>
Growth: A unique opportunity to work in a high-tech AI domain with a strong potential to transition into leadership as the sales team expands.</li></ul></div>

B2B Sales Specialist

Join Wide and Wise and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Wide and Wise

About Company

Technical Support Specialist

B2B Sales Specialist