Technical Support Specialist

As Wide & Wise, we are seeking talented teammates to take on a critical role within a subsidiary of one of Turkey’s well-established and reputable holding companies. We are looking for a Technical Support Assistant Specialist with high technical competence and a user-oriented mindset to play an active role in Information Technology and Security processes.

If you want to enhance your technical expertise as part of a strong corporate structure and join a dynamic team, this opportunity is just for you!

Key Responsibilities

1. User & Technical Support Processes:

• Log and prioritize incidents, errors, and requests received from end-users via email, phone, web forms, or face-to-face according to urgency.

• Undertake Tier 1 technical support to resolve issues quickly, effectively, and with a solution-oriented approach.

• Escalate issues exceeding Tier 1 scope to the Tier 2 technical support team in accordance with established procedures.

• Provide corporate technical support to end-users via remote access or on-site, providing technical guidance and training when necessary.

2. System, Hardware, and Network Management:

• Install, configure, and manage corporate PC hardware, peripherals, operating systems, and internal enterprise applications.

• Deliver remote or on-site technical support for the organization’s network infrastructure.

3. Process Development and Documentation:

• Promptly notify end-users regarding closed incidents.

• Keep the IT database updated and maintain documentation to ensure quick resolution and prevent recurring issues.

• Work in compliance with relevant regulations, procedures, and Integrated Management Systems workflows, recommending revisions when necessary.

Qualifications & Requirements

• Minimum 1 year of experience in IT & Security, Helpdesk, or Technical Support roles.

• Ability to work independently and efficiently within assigned authority limits without requiring constant supervision.

• Positive, solution-oriented, and collaborative approach toward internal customers and team members.

• Full compliance with Occupational Health and Safety regulations, corporate procedures, and defined working hours.