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WK INDUSTRIAL SERVICES CORP

<div><div>Job Title: Customer Interaction Specialist Job Summary:
This position will act as a liaison, provide product information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
Essential Duties and Responsibilities:<ul><li>Serves customers by receiving and recording phone calls.</li><li>Identify appropriate departments that can assist the customer.
</li><li>Document all inbound calls in Krones ticketing system.
</li><li>Monitor customer tickets daily.
</li><li>Escalate issues to appropriate personnel when necessary.
</li><li>eShop order maintenance.
</li><li>Other duties as assigned.</li></ul>
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
Minimum Required Qualifications:<ul><li>Education: High School Diploma or equivalent</li></ul>
Skills:<ul><li>Professional Skills:
</li><li>Knowledge of SAP Applications, MS Office Suite, CRM, Salesforce, and Krones Portfolio.
</li><li>Market knowledge, process and structural knowledge, knowledge of business administration, and knowledge of policies, directives, guidelines, and standards.
</li><li>Understanding of BOMs and technical drawings.
</li><li>Ability to work on various issues simultaneously and ensure the integrity of each project.
</li><li>Soft Skills:
</li><li>General social skills, capacity for teamwork, customer orientation, learning aptitude, problem-solving competence, time- and self-management, coordination and organizational skills, communication skills, and negotiation skills.
</li><li>Excellent customer service skills.
</li><li>Strong analytical skills to troubleshoot and resolve project issues and challenges.
</li><li>Strong attention to detail and deadline-oriented.</li></ul>
Physical / Working Demands:<ul><li>Job is performed under generally good working conditions in an office atmosphere.
</li><li>Equipment use includes PC, copy machine, telephone, calculator.
</li><li>Limited physical effort is required. Standing, walking, climbing stairs, bending, reaching, lifting/carrying objects (up to 10 lbs) are required for 10% of time. Sitting, talking, and hearing are required for 75% of time. Medium level of finger dexterity is required (25%).
</li><li>Appropriate OSHA safety training required.
</li></ul>Safety and Environmental Responsibilities:
<ul><li>Maintain a safe working environment and comply with all safety and environmental policies/procedures. Each employee is to place environment, health and safety requirements as the first priority in the performance of their work dutie</li></ul></div></div>

Spanish Bilingual Service Tech Call Center

Join WK INDUSTRIAL SERVICES CORP and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

WK INDUSTRIAL SERVICES CORP

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Spanish Bilingual Service Tech Call Center