Spanish Bilingual Service Tech Call Center

Job Title: Customer Interaction Specialist Job Summary:

This position will act as a liaison, provide product information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Essential Duties and Responsibilities:

• Serves customers by receiving and recording phone calls.
• Identify appropriate departments that can assist the customer.
• Document all inbound calls in Krones ticketing system.
• Monitor customer tickets daily.
• Escalate issues to appropriate personnel when necessary.
• eShop order maintenance.
• Other duties as assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Minimum Required Qualifications:

• Education: High School Diploma or equivalent

Skills:

• Professional Skills:
• Knowledge of SAP Applications, MS Office Suite, CRM, Salesforce, and Krones Portfolio.
• Market knowledge, process and structural knowledge, knowledge of business administration, and knowledge of policies, directives, guidelines, and standards.
• Understanding of BOMs and technical drawings.
• Ability to work on various issues simultaneously and ensure the integrity of each project.
• Soft Skills:
• General social skills, capacity for teamwork, customer orientation, learning aptitude, problem-solving competence, time- and self-management, coordination and organizational skills, communication skills, and negotiation skills.
• Excellent customer service skills.
• Strong analytical skills to troubleshoot and resolve project issues and challenges.
• Strong attention to detail and deadline-oriented.

Physical / Working Demands:

• Job is performed under generally good working conditions in an office atmosphere.
• Equipment use includes PC, copy machine, telephone, calculator.
• Limited physical effort is required. Standing, walking, climbing stairs, bending, reaching, lifting/carrying objects (up to 10 lbs) are required for 10% of time. Sitting, talking, and hearing are required for 75% of time. Medium level of finger dexterity is required (25%).
• Appropriate OSHA safety training required.

Safety and Environmental Responsibilities:

• Maintain a safe working environment and comply with all safety and environmental policies/procedures. Each employee is to place environment, health and safety requirements as the first priority in the performance of their work dutie