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Work Generations Pvt Ltd

General Manager (Operations &amp; Business Performance)Company: Work Generations Location: In-House / Office Based Working Hours: 4:00 PM &ndash; 12:00 AM Job Type: Full-timeRole OverviewWork Generations is seeking a highly experienced General Manager to lead end-to-end business operations, ensure cross-department alignment, and drive overall company performance.This role requires a hands-on leader who can manage teams across Business Development, Operations, HR, Accounts and Technical departments, while implementing systems, KPIs, and processes to scale the organization efficiently.Core Responsibilities1. Operations Management<ul><li>Oversee daily business operations and ensure smooth workflow across all departments</li><li>Develop and implement standard operating procedures (SOPs)</li><li>Identify inefficiencies and optimize processes for better productivity</li></ul>2. Team Leadership &amp; Performance<ul><li>Manage department heads and team leads</li><li>Set KPIs, targets, and performance benchmarks</li><li>Conduct regular performance reviews and reporting</li><li>Build a culture of accountability and high performance</li></ul>3. Business Coordination<ul><li>Ensure alignment between Sales, Upwork Bidding Team, Marketing, and Technical Teams</li><li>Monitor project flow from client acquisition to delivery</li><li>Resolve internal bottlenecks and operational challenges</li></ul>4. Strategy &amp; Growth Support<ul><li>Assist leadership in executing business growth strategies</li><li>Track revenue performance, team output, and operational metrics</li><li>Provide insights for improving profitability and scalability</li></ul>5. Reporting &amp; Management<ul><li>Prepare and present weekly/monthly performance reports</li><li>Track KPIs, team productivity, and project success rates</li><li>Report directly to CEO / Directors</li></ul>Requirements<ul><li>6+ years experience in General Manager / Operations Manager role</li><li>Strong experience managing multi-department teams</li><li>Proven ability to implement systems, KPIs, and workflows</li><li>Excellent leadership, problem-solving, and decision-making skills</li><li>Strong command of English communication (written &amp; verbal)</li><li>Ability to work in a fast-paced, target-driven environment</li></ul>Preferred Qualifications<ul><li>Experience in IT services / Digital Agency / Software House</li><li>Familiarity with platforms like Upwork, CRM tools, project management tools</li><li>MBA or relevant business/management qualification</li></ul>KPIs for This Role<ul><li>Team productivity &amp; efficiency</li><li>Project delivery timelines</li><li>Revenue growth &amp; client retention</li><li>Process improvement implementation</li><li>Department performance alignment</li></ul>Job Type: Full-timeWork Location: In person

General Manager

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Work Generations Pvt Ltd

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General Manager