Qureos Mentor

Wynn Al Marjan Island

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 Job Description
 
 
 
 General Purpose
 
 
 The Vice President of Revenue Management oversees both the Revenue Management (RM) and Business Intelligence (BI) departments within the Strategic Marketing team. The VP of RM designs revenue management and marketing strategies to maximize enterprise profitability, working with the RM team to execute, monitor, yield and optimize them. The VP of RM also works with the BI department to provide insights and analysis to individuals and departments across the organization. This position is also responsible for providing leadership and direction to the team
 
 
 Essential Duties &amp; Tasks
 
 
 <ul>
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 Responsible for overseeing the day-to-day operations of the Revenue Management and Business Intelligence teams, and managing a staff of analysts, managers and directors. The primary objectives of the teams are
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 Maximize hotel occupancy, revenue, RevPAR, GOPPAR and ultimately EBITDA
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 Yield hotel room rates, inventory, promotional offers, packages, and availability across multiple pricing tiers and distribution channels, in order to optimize customer mix and maximize profitability
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 Monitor booking velocity and work with the marketing team to stimulate demand and identify/execute strategies to target low-demand periods
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 Provide analytics and insights both proactively and reactively, on a recurring and ad-hoc basis to support and optimize decision making and operations throughout the organization
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 Is aware of emerging trends, technologies, concepts and innovations in the Revenue Management &amp; Business Intelligence fields, in order to stay up to date on best practices in the industry
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 Develop, test and evaluate Strategic Marketing and Revenue Management strategies, always seeking further optimization of customer mix and profitability
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 Is the liaison between Strategic Marketing and the Sales, Operations and Executive teams
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 Work with Director of RM to prepare weekly hotel demand forecast by customer segment, property and room type
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 Optimize customer mix by day and by market segment to maximize overall enterprise profitability
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 Understand customer behavior by micro segment, including booking preferences, enterprise value, and price sensitivity
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 Perform rigorous and recurring rate, availability and inventory audits
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 Develop annual hotel occupancy budget by month, segment and room type, for use throughout the property to assist with business planning
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 Manage/maintain distribution systems such as Web Booking Engine, HBSi, GDS, SynXis. Manage rates, availability and inventory for all third parties such as OTAs, Travel Agents, Wholesalers, and Meeting Planners. Ensure consistency, accuracy and parity in rates and availability across these channels
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 Manage various systems to assist Revenue Management and Business Intelligence in their job functions. Ensure accuracy, timeliness and relevance of systems including Enterprise Data Warehouse, Rainmaker, SAS, Aprimo, NOR1, and Pricing Engine
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 Bring on new systems/vendors as necessary, including identifying new opportunities, negotiating contracts and working with IT to implement
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 Oversee the creation and maintenance of various types of reporting, including
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 Customer behavior/holistic reporting and metrics
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 Sales/Marketing performance and production
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 Guest satisfaction/sentiment
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 Trends within the organization and in the market overall
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 Dashboards/forecasting models for other business units
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 Search for and provide insights and recommendations to streamline any and all areas within Wynn and Encore. Look for opportunities to assist peers, guests, other departments or leaders at all times
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 Works with the Director of RM/BI for all hiring and HR responsibilities, including interviewing, training and cultivating/developing new and existing talent
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 Responsible for providing support to the Hotel Division as well as Property Executives, in terms of reporting, strategic recommendations and systems support
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 Develop financial models for assisting in planning/evaluating projects at the departmental, property and corporate levels
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 Responsible for financial planning, auditing and payment of invoices including professional outside services and managing payroll for the department
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 Maintain a complete knowledge of industry through continuing education and training
 
 
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 </ul>
 Education
 
 
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 Secondary school or above.
 
 
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 </ul>
 Skills / Knowledge
 
 
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 Requires a minimum of 5 years&rsquo; leadership experience to include global distribution and online distribution channels in addition to property management systems and revenue management systems preferably in a hotel/resort environment
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 Knowledge of statistics required.
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 Requires proficiency in Microsoft Office specifically Outlook, Word, Access &amp; PowerPoint
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 Mastery of Microsoft Excel required: charts/graphs, solver, pivot tables, ODBC connections, data tables, advanced formula creation, and data manipulation
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 Prior knowledge of the following systems and databases is preferred: JMP, Matlab, SPSS, SAS, Kronos, MMS/Agilysis, HotSOS, Micros, IGT, Opera, SQL, My-SQL, Teradata
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 Proven experience in managing multiple priorities simultaneously and meeting deadlines
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 Must possess excellent communication skills, both verbal and written
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 Must have problem negotiation, problem solving &amp; decision making skills
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 Must possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail
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 Must be able to work proficiently with deadlines and disciplined to work without constant guidance and supervision
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 Must be available to work all shifts and be able to flex schedule based on business demands
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 Candidate must be able to work efficiently within a team environment
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 Must be able to work effectively in stressful, high-pressure situations
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 Must have an open mind and willingness to learn new processes, concepts, and ways of approaching analysis
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 Must have strong customer service skills. Ability to deal with problems involving guests and operational issues while maintaining a positive attitude
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 Candidate must maintain the highest levels of confidentiality regarding guests and staff
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 Must be able to satisfactorily communicate English with guests, management, and other employees to their understanding. Additional foreign language a plus
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 </ul>
</div>

Vice President - Revenue Management

<div>
 
 Job Description
 
 
 
 About Wynn Al Marjan Island:
 
 
 On schedule to open in the United Arab Emirates in early 2027, Wynn Al Marjan Island has been created as an opulent and entertaining beachside destination for discerning guests to play and relax. Located less than 50 minutes from Dubai International Airport, this integrated resort offering 1,530 rooms and suites, 22 restaurants and lounges, a theatre, nightclub, and five-star spa is currently under construction on a picturesque island that gracefully curves into the Arabian Gulf.
 
 
 
 About The Position
 
 
 
 Wynn Al Marjan Island is currently seeking
 
 Manager &ndash; Hotel Accounting
 
 to join the resort&rsquo;s
 
 Finance
 
 team.
 
 
 
 Responsibilities
 
 
 
 The primary duties and responsibilities of this role are:
 
 
 <ul>
 <li>
 Oversee day-to-day operations of the hotel accounting department
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 Ensure the accuracy and timely submission of daily operation report and monthly closing report
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 Participate in reviewing and preparing accounts reconciliation
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 Coordinate with other departments and handle queries related to Hotel Accounting
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 Assume duties assigned by the Hotel Accounting - Assistant Director and other senior Finance Leadership
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 Oversee training and supervision of Hotel Accounting Team Members
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 Delegate specific tasks to Team Members
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 Coach, motivate, counsel and evaluate staff and encourage their participation in decision-making
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 Maintain effective communication with all team members by providing written and verbal translations
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 Ensure that the subordinates are well-mannered and groomed as per company standard at all times
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 Promote a work environment where team members feel valued, appreciated, involved, equally important and safe
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 Attend regular briefing and scheduled inter-departmental meetings to ensure relevant information is shared
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 Interact with department and company team members, management, and contractors professionally and positively
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 Attend department and inter-department meetings and share relevant information
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 Encourage good relationships, promote team spirit, and ensure effective two-way and multicultural communications
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 Adhere to the company policies and procedures and comply with the Code of Conduct
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 Bachelor&rsquo;s degree or above majoring in accounting
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 Over 5 years experiences related field in Hotel industry in Supervisory level or Manager level.
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 Proficiency in MS Office
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 Able to work independently
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 Detail oriented and able to handle multiple tasks
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 Good communication and supervisory skills
 
 
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 </ul>
 
 About You
 
 
 
 The ideal candidate for this position will have the following experience and qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree or above majoring in accounting
 </li>
 <li>
 Over 5 years experiences related field in Hotel industry in Supervisory level or Manager level.
 </li>
 <li>
 Proficiency in MS Office
 </li>
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 Able to work independently
 </li>
 <li>
 Detail oriented and able to handle multiple tasks
 </li>
 <li>
 Good communication and supervisory skills
 
 
 </li>
 </ul>
 
 About Wynn Al Marjan Island&rsquo;s Benefits
 
 
 
 We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package and as well as life insurance, incentive programs, and other employee benefits . The result is a package that makes this role highly attractive to outstanding applicant s seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.
</div>

Manager - Hotel Accounting

<div>
 
 Job Description
 
 
 
 About Wynn Al Marjan Island:
 
 
 On schedule to open in the United Arab Emirates in Spring 2027, Wynn Al Marjan Island has been created as an opulent and entertaining beachside destination for discerning guests to play and relax. Located less than 50 minutes from Dubai International Airport, this integrated resort offering 1,530 rooms and suites, 22 restaurants and lounges, a theatre, nightclub, and five-star spa is currently under construction on a picturesque island that gracefully curves into the Arabian Gulf.
 
 
 
 About The Position
 
 
 
 Wynn Al Marjan Island is currently seeking a Director of Rooms to join the resort&rsquo;s Front Office Resort Tower team.
 
 
 
 Responsibilities
 
 
 
 The primary duties and responsibilities of this role are:
 
 
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 <li>
 Manage the full scope of Resort and Enclave Front Office operations, from pre-arrival to post-departure, ensuring a flawless guest journey.
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 Develop and implement service standards and procedures aligned with luxury brand expectations and Forbes 5-Star criteria.
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 Monitor room inventory, occupancy, and rate strategy in coordination with Revenue Management and Reservations.
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 Utilize hotel systems (PMS, CRM, POS) to streamline processes and enhance operational efficiency.
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 Fulfill operational requirements of both Rooms and Gaming Departments for premium guest experiences.
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 Lead, train, and mentor Front Office staff, promoting a culture of service excellence and continuous improvement.
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 Implement performance management strategies for agents with upsell programs using measurable KPIs.
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 Oversee departmental budget planning and cost control, ensuring alignment with financial targets while optimizing resources for operational efficiency and profitability.
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 Identify high-potential talent and support career development within the team.
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 Coordinate with Housekeeping, Security, VIP Services, Spa, F&amp;B, and other departments to ensure cohesive service delivery.
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 Act as a liaison for Enclave guests, ensuring their unique needs are met with discretion and precision.
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 Champion process optimization and innovation, regularly reviewing workflows and guest touchpoints to enhance service delivery, reduce inefficiencies, and maintain Forbes 5-Star standards.
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 Address guest feedback and service recovery with professionalism and urgency.
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 Maintain close relationships with repeat guests and VIP clientele to enhance loyalty and satisfaction.
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 Drive incremental revenue through strategic upselling initiatives, leveraging guest preferences and data insights to maximize room upgrades, ancillary services, and premium experiences.
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 Serve as the primary liaison for guest feedback management, utilizing Qualtrics analytics to identify trends, implement corrective actions, and elevate overall guest satisfaction scores.
 
 
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 </ul>
 
 About You
 
 
 
 The ideal candidate for this position will have the following experience and qualifications:
 
 
 <ul>
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 Education: Bachelor&rsquo;s degree in Hospitality Management or related field.
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 Experience: Minimum 10 years in luxury hospitality, with at least 5 years in a senior Front Office leadership role.
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 Proven track record of managing high-volume, high-touch guest operations.
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 Strong leadership and team development capabilities.
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 Excellent communication and interpersonal skills.
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 Proficiency in hotel systems (PMS, CRM, POS) and data-driven decision-making.
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 Fluent in English; Arabic is considered a plus.
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 Professional demeanor and commitment to brand standards.
 
 
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 </ul>
 
 About Wynn Al Marjan Island&rsquo;s Benefits
 
 
 
 We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package and as well as life insurance, incentive programs, and other employee benefits . The result is a package that makes this role highly attractive to outstanding applicant s seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.
</div>

Director of Rooms

<div>
 
 Job Description
 
 
 
 About Wynn Al Marjan Island:
 
 
 On schedule to open in the United Arab Emirates in spring 2027, Wynn Al Marjan Island has been created as an opulent and entertaining beachside destination for discerning guests to play and relax. Located less than 50 minutes from Dubai International Airport, this integrated resort offering 1,530 rooms and suites, 22 restaurants and lounges, a theatre, nightclub, and five-star spa is currently under construction on a picturesque island that gracefully curves into the Arabian Gulf.
 
 
 
 About The Position
 
 
 
 Wynn Al Marjan Island is currently seeking an Assistant Shift Manager &ndash; Front Services (Bell &amp; Valet) to join the resort&rsquo;s hotel Front Services team.
 
 
 
 Responsibilities
 
 
 
 The primary duties and responsibilities of this role are:
 
 
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 Supervise bellmen, doormen, and valet staff during assigned shifts.
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 Ensure timely and professional handling of guest luggage, transportation, and valet services.
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 Monitor guest arrivals and departures, coordinating with the front desk and concierge teams.
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 Provide hands-on support during peak periods and VIP movements.
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 Train and guide team members on service standards, safety procedures, and guest etiquette.
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 Conduct shift briefings and ensure team readiness.
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 Maintain cleanliness and organization of entrance and bell desk areas.
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 Handle guest inquiries and service recovery with professionalism and discretion.
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 Ensure qualitative Forbes Five Star standards are met.
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 Assist in managing inventory of luggage tags, trolleys, and guest amenities.
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 Report operational issues and guest feedback to the Manager &ndash; Front Services.
 
 
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 </ul>
 
 About You
 
 
 
 The ideal candidate for this position will have the following experience and qualifications:
 
 
 <ul>
 <li>
 Minimum 2&ndash;3 years of experience in bell services or guest arrival operations, with supervisory experience preferred.
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 Strong leadership and communication skills.
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 Excellent organizational and problem-solving abilities.
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 Proficiency in property management systems and Microsoft Office.
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 Fluency in English; additional languages are a plus.
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 Professional appearance and a guest-focused attitude.
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 Shift-based schedule including weekends, holidays, and evenings.
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 Standing for extended periods and handling of luggage or guest items.
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 Prior experience and training with Forbes Travel Guide standards required.
 
 
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 </ul>
 
 About Wynn Al Marjan Island&rsquo;s Benefits
 
 
 
 We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package and as well as life insurance, incentive programs, and other employee benefits . The result is a package that makes this role highly attractive to outstanding applicant s seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.
</div>

Assistant Shift Manager - Front Services (Bell & Valet)

<div>
 
 Job Description
 
 
 
 About Wynn Al Marjan Island:
 
 
 On schedule to open in the United Arab Emirates in spring 2027, Wynn Al Marjan Island has been created as an opulent and entertaining beachside destination for discerning guests to play and relax. Located less than 50 minutes from Dubai International Airport, this integrated resort offering 1,530 rooms and suites, 22 restaurants and lounges, a theatre, nightclub, and five-star spa is currently under construction on a picturesque island that gracefully curves into the Arabian Gulf.
 
 
 
 About The Position
 
 
 
 Wynn Al Marjan Island is currently seeking an Assistant Manager &ndash; Parking Services to join the resort&rsquo;s hotel Parking Services team.
 
 
 
 Responsibilities
 
 
 
 The primary duties and responsibilities of this role are:
 
 
 <ul>
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 Assist in managing day-to-day parking operations, including valet, self-parking, and shuttle services.
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 Supervise and schedule parking staff, ensuring proper coverage and adherence to service standards.
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 Monitor parking occupancy, traffic flow, and space utilization to optimize efficiency.
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 Support the maintenance and functionality of parking equipment and systems.
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 Respond to guest inquiries, complaints, and special requests in a professional and timely manner.
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 Conduct regular inspections of parking areas to ensure cleanliness, safety, and proper signage.
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 Assist in training new staff and conducting performance evaluations.
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 Ensure qualitative Forbes Five Star standards are delivered.
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 Prepare shift reports, incident logs, and assist with data collection for operational analysis.
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 Coordinate with other departments (e.g., Security, Engineering, Front Office) to ensure seamless service delivery.
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 Enforce parking policies and procedures, ensuring compliance with safety and regulatory standards.
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 Support the Manager in budgeting, procurement, and vendor management.
 
 
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 </ul>
 
 About You
 
 
 
 The ideal candidate for this position will have the following experience and qualifications:
 
 
 <ul>
 <li>
 Diploma or Bachelor&rsquo;s degree in Hospitality, Business Administration, or related field preferred.
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 <li>
 2&ndash;3 years of experience in parking operations or guest services, with at least 1 year in a supervisory role.
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 Strong leadership, communication, and problem-solving skills.
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 Familiarity with parking management systems and basic reporting tools.
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 Ability to work under pressure and manage multiple priorities.
 </li>
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 Flexible with working hours, including weekends, holidays, and shifts.
 
 
 </li>
 </ul>
 
 About Wynn Al Marjan Island&rsquo;s Benefits
 
 
 
 We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package and as well as life insurance, incentive programs, and other employee benefits . The result is a package that makes this role highly attractive to outstanding applicant s seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.
</div>

Assistant Manager - Parking Services

<div>
 
 Job Description
 
 
 
 About Wynn Al Marjan Island:
 
 
 On schedule to open in the United Arab Emirates in spring 2027, Wynn Al Marjan Island has been created as an opulent and entertaining beachside destination for discerning guests to play and relax. Located less than 50 minutes from Dubai International Airport, this integrated resort offering 1,530 rooms and suites, 22 restaurants and lounges, a theatre, nightclub, and five-star spa is currently under construction on a picturesque island that gracefully curves into the Arabian Gulf.
 
 
 
 About The Position
 
 
 
 Wynn Al Marjan Island is currently seeking an Agent to join the resort&rsquo;s Call Center Operations team.
 
 
 
 Responsibilities
 
 
 
 The primary duties and responsibilities of this role are:
 
 
 <ul>
 <li>
 Answer incoming calls promptly and professionally, following brand standards.
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 Assist guests with room reservations, service requests, and general inquiries.
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 Coordinate with internal departments to fulfill guest needs efficiently.
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 Provide accurate information about hotel services, amenities, and local attractions.
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 Handle guest complaints or concerns with empathy and escalate when necessary.
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 Maintain detailed records of calls, requests, and follow-ups.
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 Process wake-up calls, room service orders, and special arrangements.
 </li>
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 Ensure confidentiality and security of guest information.
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 Ensure qualitative Forbes Five Star standards are delivered.
 </li>
 <li>
 Support front desk operations during peak hours or special events.
 </li>
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 Stay updated on property policies, promotions, and procedures.
 
 
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 </ul>
 
 About You
 
 
 
 The ideal candidate for this position will have the following experience and qualifications:
 
 
 <ul>
 <li>
 Previous experience in a call center or customer service role preferred.
 </li>
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 Strong verbal communication and listening skills.
 </li>
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 Ability to multitask and work in a fast-paced environment.
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 Proficiency in Microsoft Office and property management systems.
 </li>
 <li>
 Fluency in English; additional languages are a plus.
 </li>
 <li>
 Professional phone etiquette and customer-focused attitude.
 </li>
 <li>
 Shift-based schedule including weekends, holidays, and evenings.
 </li>
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 Primarily desk-based with extended periods of phone use.
 
 
 </li>
 </ul>
 
 About Wynn Al Marjan Island&rsquo;s Benefits
 
 
 
 We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package, incentive programs, and other employee benefits . The result is a package that makes this role highly attractive to outstanding applicant s seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.
</div>

Agent - Call Center Operations

Join Wynn Al Marjan Island and explore 6   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.