Qureos Mentor

YoungWilliams

YoungWilliams provides government services designed to simplify daily operations for agencies and individuals. Their solutions focus on areas such as child support, housing assistance, and financial aid, aiming to improve service delivery and empower communities. With a commitment to innovation and customer service, YoungWilliams partners with government entities to transform policy decisions into effective outcomes for families and individuals in need.

<div><h1 class="jobSectionHeader"><b>Summary of Position</b></h1><p>
The Child Support Specialist position includes providing full services to customers in all stages of the child support process. The Specialist interviews customers by telephone and in person to determine service needs and to identify the next step needed in the case management process. The individual works to ensure all State, Federal, and contractual time frames are met concerning establishing and/or enforcing child support orders. Extensive training to learn child support processes and procedures is provided.</p><h2 class="jobSectionHeader"><b>
Essential Job Requirements</b></h2><ul><li>
Initiates locate procedures such as location of customers address, employment, and assets.</li><li>
Obtains and processes information necessary for establishing the order.</li><li>
Conducts interviews with customers receiving and paying the support.</li><li>
Answers phones to assist customers and respond to customer requests.</li><li>
Accesses system data, including state specific system(s) and appropriate internet resources to obtain relevant case information.</li><li>
Prepares cases and the necessary legal and/or administrative documents for review and approval by staff attorney and/or administrator/supervisor.</li><li>
Identifies administrative and legal remedies needed for enforcement of support orders.</li><li>
Files legal pleadings, order and other legal documents with the appropriate clerk of court.</li><li>
Enters docket numbers and court dates into state computer system.</li><li>
Attends court with assigned attorney and actively assists in case resolution at court.</li><li>
Completes attorney-directed court follow-up within required time frames.</li><li>
Maintains confidentiality and security of case information.</li><li>
Regular and timely attendance</li><li>
Other duties as assigned</li></ul><h2 class="jobSectionHeader"><b>
Required Education</b></h2><p>
High School Diploma or GED</p><h2 class="jobSectionHeader"><b>
Required Experience</b></h2><ul><li>
1 year of related work experience is preferred.</li><li>
Experience in human services as a case manager or child support is preferred.</li><li>
Familiarity with an office environment including the use of automated systems is desired.</li></ul></div>

Child Support Specialist - Edenton

<div><div><div><div><div><div><div><div><p><b>Short Term Employment Opportunity</b></p><p><b>
June - September 2026</b></p><p><b>
*</b><b>**$18.50/hour starting pay &ndash; Eligible for Bonuses based on hours worked***</b></p><p><b>
***Full time, Monday &ndash; Friday, 8:00 am - 5:00 pm **</b></p><h1 class="jobSectionHeader"><b>
Summary of Position</b></h1><p>
The Application Specialist, Bilingual provides outstanding customer service in Spanish and English to both internal and external customers by professionally answering calls about telephonic applications for public assistance programs.</p><h2 class="jobSectionHeader"><b>
Essential Job Requirements</b></h2><ul><li>
Answers telephone inquiries and responds to citizen inquiries related to the services they wish to apply for or are currently receiving</li><li>
Accepts telephonic applications for public assistance programs</li><li>
Screens applicants to determine if active case exists or application is pending</li><li>
Uses multiple complex computer systems to research, validate, update, and maintain case information</li><li>
Provides information to callers, including rights and responsibilities</li><li>
Maintains accurate files, records, and reports to document communication, compliance, and resolution of issue</li><li>
Fluently reads, writes, and speaks Spanish and English</li><li>
Regular and timely attendance</li><li>
Other duties as assigned</li></ul><h2 class="jobSectionHeader"><b>
Required Education</b></h2><p>
High School Diploma or equivalent</p><h2 class="jobSectionHeader"><b>
Required Experience</b></h2><ul><li>
Customer service experience, preferably in a call center environment</li><li>
Data entry and typing experience. Must be able to type at least 20 WPM</li></ul></div></div></div></div></div></div></div></div><p></p>

Application Specialist - Bilingual

<div><div><div><div><div><div><div><div><p><b>Short Term Employment Opportunity</b></p><p><b>
June - September 2026</b></p><p><b>
*</b><b>**$17.00/hour starting pay &ndash; Eligible for Bonuses based on hours worked***</b></p><p><b>
***Full time, Monday &ndash; Friday, 8:00 am - 5:00 pm **</b></p><h1 class="jobSectionHeader"><b>
Summary of Position</b></h1><p>
The Application Specialist provides outstanding customer service to both internal and external customers by professionally answering calls about telephonic applications for public assistance programs.</p><h2 class="jobSectionHeader"><b>
Essential Job Requirements</b></h2><ul><li>
Answers telephone inquiries and responds to citizen inquiries related to the services they wish to apply for or are currently receiving</li><li>
Accepts telephonic applications for public assistance programs</li><li>
Screens applicants to determine if active case exists or application is pending</li><li>
Uses multiple complex computer systems to research, validate, update, and maintain case information</li><li>
Provides information to callers, including rights and responsibilities</li><li>
Maintains accurate files, records, and reports to document communication, compliance, and resolution of issue</li><li>
Regular and timely attendance</li><li>
Other duties as assigned</li></ul><h2 class="jobSectionHeader"><b>
Required Education</b></h2><p>
High School Diploma or equivalent</p><h2 class="jobSectionHeader"><b>
Required Experience</b></h2><ul><li>
Customer service experience preferably in a call center environment</li><li>
Data entry and typing experience. Must be able to type at least 20 WPM</li></ul></div></div></div></div></div></div></div></div><p></p>

Application Specialist

<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><b>Join our Team and Help Wyoming Families</b></p><ul><li>
No experience is necessary. Extensive paid training provided.</li><li>
Nine paid holidays.</li><li>
Paid sick and vacation days.</li><li>
Team environment.</li><li>
Medical, dental, vision, voluntary life insurance, and 401k options for full-time employees.</li><li>
Life Insurance and Long-Term Disability are paid by the company.</li><li>
Commitment to staff advancement.</li></ul><p><b>
Some of your duties may include:</b></p><ul><li>
Case management</li><li>
Assisting in the establishment of family support orders</li><li>
Using locate tools to obtain customer address, employment, and assets.</li><li>
Identifying barriers, evaluating how we can help the customer.</li><li>
Providing excellent customer service with sensitive topics.</li><li>
Maintaining confidentiality and security of case information.</li><li>
Regular and timely attendance.</li><li>
Creative team projects.</li></ul><p></p><p><b><br>
Required Education &amp; Minimum Experience</b></p><p>
Equivalent to a high school diploma.</p><p>
0 &ndash; 2 years experience.</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>

Child Support Case Worker - Customer Service

Join YoungWilliams and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

YoungWilliams

About Company

Child Support Specialist - Edenton

Application Specialist - Bilingual

Application Specialist

Child Support Case Worker - Customer Service