Qureos Mentor

Zecruiters Jobconnect Private Limited

Description:<ul><li>Advise patients about the Health service through structured discussions.</li><li>Understand the patient's profile &amp; problems to explain the benefits of our services.</li><li>Guide the patient to the right hospital / doctor, manage their consultation and handhold them throughout their journey.</li><li>Directly impact revenue generation.</li><li>Excellent communication skills with empathy towards the patient.</li><li>Get things done attitude</li><li>Ability to multitask.</li></ul>Job Types: Full-time, PermanentPay: &#8377;12,240.77 - &#8377;29,012.08 per monthWork Location: In person

Executive- Patient Care Specialist

The Service Delivery Manager is responsible for the operational service delivery and the day-to day relationship for the assigned customer accounts.Responsibilities include 24x7 IT operation support using an ITIL framework, strategic planning, customer meetings, capacity planning and forecast, operations and headcount forecast and budgeting, vendor management, audit compliance, along with planning, assigning and directing work, and accountable for overall delivery.Primary Responsibilities:<ul><li>Primary accountability for delivery within the boundaries of the contractual agreements, while ensuring Service Levels are met including capacity management (logistics, planning and execution) and performance management.</li><li>Ensure that Hitachi Vantara meets or exceeds the SLAs and Contract Deliverables.</li><li>Accountable for the overall delivery team that handles the day-to-day operations of the infrastructure for which Hitachi Vantara is responsible.</li><li>Conduct weekly and monthly service review meetings and review service performance reports with customer account team.</li><li>Conduct monthly governance meetings with internal operations team.</li><li>Act as the situation manager in the event of a critical incident for the assigned account(s).</li><li>Owns and ensures timely incident escalation occurs in accordance with established escalation matrix, policies, procedures and SLA requirements for the assigned account(s).</li><li>Coordinate problem management process with technical leads and review root cause analysis reports for critical incidents to be provided to customers.</li><li>Analyzing and reporting actual to contracted SLA performance levels.</li><li>Review, track and report on SLA breach reports, service credits and service improvement plans.</li><li>Reports to the India PS delivery lead and supports the account teams in furthering the relationship customers.</li><li>Owns the creation, establishment and maintenance of IT policies, procedures and practices using ITIL framework to efficiently manage the storage infrastructure.</li><li>Ensuring compliance with established policies, procedures and practices defined by Hitachi for managing the infrastructure.</li></ul>As the process owner of Continual Service Improvement:<ul><li>Own and champion Continual Service Improvement framework and CSI programs within account to achieve measurable improvements in customer experience, improve service quality, improve efficiency and lowered costs.</li><li>Evaluate and analyze KPI and metrices to identify and propose opportunities for continual service improvement in all areas of the ITIL Operations Management process.</li><li>Deploy continual service improvement programs to improve ITIL service strategy, service design, service transition, service operation, to align IT services with business goals and objectives.</li><li>Ensure CSI programs are designed to meet or exceed related SLAs and KPIs and implemented end-to-end.</li><li>Measure, monitor, refine CSI plans to support delivery excellence framework.</li></ul>Job Types: Full-time, PermanentPay: &#8377;810,327.49 - &#8377;1,200,000.00 per yearWork Location: In person

Delivery Management or IT Operations

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Zecruiters Jobconnect Private Limited

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Executive- Patient Care Specialist

Delivery Management or IT Operations