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Zigment

<div>
 
 
 Job Title: Customer Success Manager
 
 
 
 
 Company:
 
 
 Zigment.ai
 
 
 
 
 Location:
 
 
 HSR Layout
 
 
 
 
 Experience:
 
 
 2-6 years (flexible based on depth of SaaS CSM experience)
 
 
 
 
 Role Overview
 
 
 
 
 The Customer Success Manager at Zigment.ai will be responsible for owning and growing long-term client relationships, ensuring customers realize measurable value from the platform, and acting as a trusted partner across their lifecycle.
 
 
 
 
 This role is
 
 
 primarily relationship- and account-led
 
 
 , with a
 
 
 secondary focus on technical solutioning
 
 
 to support adoption, optimization, and use-case alignment in collaboration with internal product and engineering teams.
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Customer Relationship &amp; Account Management
 
 
 <ul>
 <li>
 
 Own end-to-end customer relationships post-onboarding, serving as the primary point of contact for assigned accounts
 
 </li>
 <li>
 
 Build strong, consultative relationships with key stakeholders, including business owners, marketing leaders, and operations teams
 
 </li>
 <li>
 
 Drive customer retention, expansion, and advocacy by proactively identifying risks, opportunities, and value-creation moments
 
 </li>
 <li>
 
 Conduct regular check-ins, QBRs, and strategic reviews to align Zigment.ai&rsquo;s outcomes with customer business goals
 
 </li>
 <li>
 
 Understand customer KPIs and success metrics; ensure measurable ROI and clear value communication
 
 </li>
 <li>
 
 Manage renewals and upsell/cross-sell opportunities in collaboration with Sales and Leadership
 
 </li>
 <li>
 
 Act as the internal voice of the customer, translating feedback into actionable insights for Product, Engineering, and Marketing teams
 
 </li>
 <li>
 
 Handle escalations with maturity and ownership, ensuring timely resolution and high customer satisfaction
 
 </li>
 </ul>
 
 
 
 
 
 
 ﻿
 
 Technical Solutioning &amp; Product Enablement&nbsp;
 
 
 <ul>
 <li>
 
 Develop a working understanding of Zigment.ai&rsquo;s platform, AI capabilities, integrations, and data workflows
 
 </li>
 <li>
 
 Support customers with solution design, feature enablement, and use-case mapping aligned to their objectives
 
 </li>
 <li>
 
 Assist with onboarding, configuration guidance, and adoption best practices (not hands-on engineering)
 
 </li>
 <li>
 
 Collaborate with Product and Engineering teams to troubleshoot issues and design scalable solutions
 
 </li>
 <li>
 
 Help customers understand new features, releases, and roadmap direction through demos and walkthroughs
 
 </li>
 <li>
 
 Translate technical concepts into clear business value for non-technical stakeholders
 
 </li>
 </ul>
 
 
 
 
 
 Key Skills &amp; Competencies
 
 
 
 
 Must-Have
 
 
 <ul>
 <li>
 
 Strong experience in
 
 
 Customer Success / Account Management
 
 
 within
 
 
 B2B SaaS or tech platforms
 
 </li>
 <li>
 
 Proven ability to manage multiple accounts while maintaining high relationship quality
 
 </li>
 <li>
 
 Excellent communication, stakeholder management, and presentation skills
 
 </li>
 <li>
 
 High ownership mindset with strong follow-through and accountability
 
 </li>
 <li>
 
 Ability to understand business problems and align them with product solutions
 
 </li>
 <li>
 
 Experience working cross-functionally with Sales, Product, and Engineering teams
 
 </li>
 </ul>
 
 
 
 
 
 Why Join Zigment.ai?
 
 
 <ul>
 <li>
 
 Opportunity to work with a fast-growing AI-driven product company
 
 </li>
 <li>
 
 High-impact role with direct ownership of customer outcomes
 
 </li>
 <li>
 
 Exposure to cutting-edge AI solutions and enterprise customers
 
 </li>
 <li>
 
 Collaborative culture with strong product and leadership access
 
 </li>
 </ul>
 
 
 
 
 
 
</div>

Customer Success Manager

Join Zigment and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Zigment

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Customer Success Manager