Customer Success Manager

Job Title: Customer Success Manager

Company: Zigment.ai

Location: HSR Layout

Experience: 2-6 years (flexible based on depth of SaaS CSM experience)

Role Overview

The Customer Success Manager at Zigment.ai will be responsible for owning and growing long-term client relationships, ensuring customers realize measurable value from the platform, and acting as a trusted partner across their lifecycle.

This role is primarily relationship- and account-led , with a secondary focus on technical solutioning to support adoption, optimization, and use-case alignment in collaboration with internal product and engineering teams.

Key Responsibilities

Customer Relationship & Account Management

Own end-to-end customer relationships post-onboarding, serving as the primary point of contact for assigned accounts
Build strong, consultative relationships with key stakeholders, including business owners, marketing leaders, and operations teams
Drive customer retention, expansion, and advocacy by proactively identifying risks, opportunities, and value-creation moments
Conduct regular check-ins, QBRs, and strategic reviews to align Zigment.ai’s outcomes with customer business goals
Understand customer KPIs and success metrics; ensure measurable ROI and clear value communication
Manage renewals and upsell/cross-sell opportunities in collaboration with Sales and Leadership
Act as the internal voice of the customer, translating feedback into actionable insights for Product, Engineering, and Marketing teams
Handle escalations with maturity and ownership, ensuring timely resolution and high customer satisfaction

Technical Solutioning & Product Enablement

Develop a working understanding of Zigment.ai’s platform, AI capabilities, integrations, and data workflows
Support customers with solution design, feature enablement, and use-case mapping aligned to their objectives
Assist with onboarding, configuration guidance, and adoption best practices (not hands-on engineering)
Collaborate with Product and Engineering teams to troubleshoot issues and design scalable solutions
Help customers understand new features, releases, and roadmap direction through demos and walkthroughs
Translate technical concepts into clear business value for non-technical stakeholders

Key Skills & Competencies

Must-Have

Strong experience in Customer Success / Account Management within B2B SaaS or tech platforms
Proven ability to manage multiple accounts while maintaining high relationship quality
Excellent communication, stakeholder management, and presentation skills
High ownership mindset with strong follow-through and accountability
Ability to understand business problems and align them with product solutions
Experience working cross-functionally with Sales, Product, and Engineering teams

Why Join Zigment.ai?