Qureos Mentor

لدله الصحية

<div><div><div><div><h4 class="jobSectionHeader"><b>Specialist - Administration</b><p>Full Time</p></h4></div><div>
Posted On: Sunday, March 8th, 2026</div></div></div><div><div>
Description</div><div><p>
Job Purpose</p><p>
To support patient perception efforts by collecting, analyzing, and reporting patient feedback data, and by contributing to initiatives that enhance the hospital&rsquo;s image, trust, and service satisfaction. Roles and Responsibilities Key Accountabilities Areas Key Activities Organizational Accountabilities:</p><ul><li>Ensure work is performed based on approved policies, processes, procedures, and instructions</li><li>Identify opportunities for continuous improvement of systems, processes and practices taking into account leading practices, cost reduction and productivity improvement</li><li>Ensure day-to-day activities are properly performed in line with policies and procedures</li><li>Follow-up on escalated cases/issues of subordinates to ensure they are closed efficiently and in a timely manner Functional Accountabilities:</li></ul><p>
 Assist in administering patient satisfaction and perception surveys</p><p>
 Collect and compile patient feedback from multiple channels including digital tools, in-person interviews, and suggestion boxes</p><p>
 Analyze feedback results to identify patterns and potential areas for service improvement</p><p>
 Coordinate with relevant departments to address patient concerns or complaints</p><p>
 Participate in the planning and implementation of service recovery programs</p><p>
 Help prepare reports and presentations related to perception trends and KPIs</p><p>
 Support awareness campaigns aimed at educating staff about patient perception and expectations</p><p>
 Ensure all perception-related activities comply with regulatory and accreditation standards</p><p>
 Maintain accurate records and databases of feedback and perception data</p><p>
 Assist in benchmarking patient perception performance against industry standards</p></div></div><div><div>
Requirements</div><div><p>
Key Contacts Key Internal Stakeholders Key External Stakeholders</p><p>
 Clinical Departments (Nursing, Physicians)</p><p>
 Marketing and Communications</p><p>
 Quality and Patient Safety Teams</p><p>
 All staff</p><p>
 Patients and Families</p><p>
 Ministry of Health (MOH)</p><p>
 Accreditation Bodies (e.g., CBAHI)</p><p>
 External survey vendors or consultants</p><p>
Job Qualifications and Requirements Knowledge and Experience</p><p>
 1&ndash;3 years of experience in patient experience, quality, or data analysis roles within healthcare</p><p>
 Familiarity with patient feedback tools and satisfaction indicators</p><p>
 Understanding of healthcare systems and patient rights in Saudi Arabia Education and Certifications</p><p>
 Bachelor&rsquo;s degree in Healthcare Administration, Public Health, Business, or related field Skills</p><p>
 Strong communication and interpersonal skills</p><p>
 Analytical thinking and data interpretation</p><p>
 Organized and detail-oriented</p><p>
 Team player with the ability to work cross-functionally</p><p>
 Proficient in Microsoft Excel, PowerPoint, and data visualization tools</p><p>
 Fluent in English and Arabic are an advantage Attitude</p><p>
 Strong Work Ethic</p><p>
 Dependability and Responsibility</p><p>
 Possessing a Positive Attitude</p><p>
 Adaptability</p><p>
 Honesty and Integrity</p><p>
 Self-Motivated</p><p>
 Motivated to Grow and Learn</p><p>
 Strong Self-Confidence Conditions</p><p>
 This job description will become effective from the date signed by the employee.</p><p>
 This job description shall be subject to periodic review and may be changed at any time, in consultation with the employee.</p></div></div><div><p>
Languages</p></div></div><p></p>

Specialist - AdministrationFull Time

<div><div><div><div><h4 class="jobSectionHeader"><b>Senior Specialist - Administration</b><p>Full Time</p></h4></div><div>
Posted On: Sunday, March 8th, 2026</div></div></div><div><div>
Description</div><div><p>
Job Purpose</p><p>
To lead and support the planning and execution of patient engagement initiatives that foster meaningful interactions, enhance satisfaction, and promote a patient-centered culture across the hospital. Roles and Responsibilities Key Accountabilities Areas Key Activities Organizational Accountabilities:</p><ul><li>Ensure work is performed based on approved policies, processes, procedures, and instructions</li><li>Identify opportunities for continuous improvement of systems, processes and practices taking into account leading practices, cost reduction and productivity improvement</li><li>Ensure day-to-day activities are properly performed in line with policies and procedures</li><li>Follow-up on escalated cases/issues of subordinates to ensure they are closed efficiently and in a timely manner Functional Accountabilities:</li></ul><p>
 Design and implement patient engagement programs aligned with hospital strategy and patient experience goals</p><p>
 Conduct advanced analysis of patient feedback and behavior to identify areas for improved communication and involvement</p><p>
 Collaborate with clinical and support departments to co-create patient-centered processes and touchpoints</p><p>
 Lead focus groups, advisory councils, and other patient involvement platforms to gather insights</p><p>
 Support the development of educational materials and digital engagement content tailored to patient needs</p><p>
 Monitor patient engagement KPIs and contribute to regular reporting for leadership</p><p>
 Act as a liaison between patients and departments to ensure concerns and suggestions are addressed proactively</p><p>
 Mentor junior staff and provide guidance on engagement tools, language, and patient interaction strategies</p><p>
 Drive continuous improvement based on patient feedback, perception data, and best practices</p><p>
 Ensure alignment with regulatory and accreditation standards related to patient rights and communication</p></div></div><div><div>
Requirements</div><div><p>
Key Contacts Key Internal Stakeholders Key External Stakeholders</p><p>
 Operations and IT Teams</p><p>
 Clinical Departments (Nursing, Physicians)</p><p>
 Marketing and Communications</p><p>
 Quality and Patient Safety Teams</p><p>
 All staff</p><p>
 Patients and Families</p><p>
 Ministry of Health (MOH)</p><p>
 Accreditation Bodies (e.g., CBAHI)</p><p>
 Benchmarking and performance analytics vendors</p><p>
Job Qualifications and Requirements Knowledge and Experience</p><p>
 5&ndash;7 years of experience in patient engagement, experience, or healthcare communication</p><p>
 Strong understanding of patient rights, engagement strategies, and experience measurement tools</p><p>
 Familiarity with Saudi healthcare regulations and accreditation standards (e.g., CBAHI, JCI) Education and Certifications</p><p>
 Bachelor&rsquo;s degree in Healthcare Administration, Communication, Psychology, or related field Skills</p><p>
 Excellent interpersonal and communication skills</p><p>
 Strong project management and facilitation abilities</p><p>
 Data analysis and insight generation from surveys or patient feedback</p><p>
 Proficiency in tools such as Excel, PowerPoint, and patient experience platforms</p><p>
 Fluency in English and Arabic are a plus</p><p>
 Empathetic, culturally sensitive, and service-oriented mindset Attitude</p><p>
 Strong Work Ethic</p><p>
 Dependability and Responsibility</p><p>
 Possessing a Positive Attitude</p><p>
 Adaptability</p><p>
 Honesty and Integrity</p><p>
 Self-Motivated</p><p>
 Motivated to Grow and Learn</p><p>
 Strong Self-Confidence Conditions</p><p>
 This job description will become effective from the date signed by the employee.</p><p>
 This job description shall be subject to periodic review and may be changed at any time, in consultation with the employee</p></div></div><div><div>
Summary</div><div><div><div><div><b>
Experience Required</b><b>:</b></div><div><div>
5 year(s) minimum</div></div></div><div><div><b>
Career Level</b><b>:</b></div><div><div>
Senior</div></div></div></div></div></div><div><p>
Languages</p></div></div><p></p>

Senior Specialist - AdministrationFull Time

<div><div><div><div><h4 class="jobSectionHeader"><b>Monitoring &amp; Reporting Specialist</b><p>Full Time</p></h4></div><div>
Posted On: Wednesday, March 4th, 2026</div></div></div><div><div>
Description</div><div><p><b>
Job Purpose:</b></p><p>
responsible for monitoring telemedicine operations, analysing performance data, and producing accurate reports to support operational efficiency, quality of care, and regulatory compliance. The role ensures that telemedicine services align with Saudi digital health regulations, Saudi Health Information Exchange (SeHE) requirements, and organizational policies, while providing actionable insights to support decision-making and service improvement.</p><p><b>
Roles and Responsibilities:</b></p><ul><li>
Supporting efficient and compliant telemedicine service delivery</li><li>
Ensuring accuracy, integrity, and timeliness of telemedicine operational data</li><li>
Supporting compliance with Saudi telemedicine regulations and digital health standards</li><li>
Providing reliable performance reports to management and stakeholders</li><li>
Supporting quality improvement and patient safety initiatives</li><li>
Contributing to continuous improvement of telemedicine services<ul><li>
Telemedicine Operations Monitoring</li><li>
Monitor daily telemedicine activities including virtual consultations, response times, and service volumes</li><li>
Track system utilization, appointment completion rates, and service availability</li><li>
Identify operational issues and escalate as needed</li></ul><ul><li>
Performance Reporting &amp; Analytics</li></ul></li><li><p>
Prepare regular operational and performance reports for telemedicine services</p><p>
Monitor KPIs such as consultation turnaround time, utilization rates, and patient volumes</p><p>
Support management with data-driven insights and trend analysis</p><ul><li>
Quality &amp; Compliance Support</li></ul></li><li><p>
Support compliance with Saudi telemedicine regulations, SeHE, and Ministry of Health guidelines</p><p>
Monitor documentation completeness and service delivery compliance</p><p>
Support audits, inspections, and regulatory reporting requirements</p><ul><li>
Data Management &amp; System Support</li></ul></li><li><p>
Ensure accuracy of telemedicine data within reporting systems and dashboards</p><p>
Coordinate with IT and system vendors to resolve data or system-related issues</p><p>
Support data reconciliation between telemedicine platforms, HIS, and reporting tools</p><ul><li>
Stakeholder Coordination</li></ul></li><li><p>
Coordinate with clinical teams, IT, and operations to address performance gaps</p><p>
Support communication of performance findings to relevant stakeholders</p><p>
Assist in implementing corrective actions and service improvements</p><ul><li>
Continuous Improvement &amp; Process Support</li></ul></li><li><p>
Identify opportunities to enhance telemedicine workflows and reporting processes</p><p>
Support implementation of performance improvement initiatives</p></li>
Contribute to standardization of monitoring and reporting practices</ul></div></div><div><div>
Requirements</div><div><p>
3&ndash;5 years of experience in healthcare operations monitoring, reporting, or analytics</p><p>
Experience within telemedicine, digital health, or healthcare operations preferred</p><p>
Knowledge of Saudi telemedicine regulations and digital health standards</p><p>
Experience with healthcare data analysis and reporting tools</p><p>
Familiarity with KPIs, dashboards, and performance monitoring</p><p>
Experience supporting audits or regulatory reporting is an advantage</p><p>
Bachelor&rsquo;s degree in Health Informatics, Health Administration, Data Analytics, or a related field (Required)</p><p>
Healthcare analytics or data reporting certification (Preferred)</p><p>
Digital health or telemedicine-related certification (Preferred)</p><p>
Training in Saudi healthcare regulations or compliance (Preferred)</p></div></div><div><div>
Summary</div><div><div><div><div><b>
Industry</b><b>:</b></div><div><div>
Healthcare</div></div></div><div><div><b>
Major</b><b>:</b></div><div><div>
Business management and administration</div></div></div><div><div><b>
Career Level</b><b>:</b></div><div><div>
Officer</div></div></div></div></div></div><div><p>
Languages</p></div></div><p></p>

Monitoring & Reporting SpecialistFull Time

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لدله الصحية

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Specialist - AdministrationFull Time

Senior Specialist - AdministrationFull Time

Monitoring & Reporting SpecialistFull Time