Patient Access Ambassador

Job Title: Patient Access Ambassador

Job Code: PAA-001

Grade: A4
 

Department: Patient Access Services

Your Impact

• ≥ 95 % first-contact satisfaction rate
• 100 % accuracy in registration & insurance verification
• ≥ 90 % of inquiries resolved at first contact

What you will do

• Patient Registration: Collect/verify Civil ID, insurance, and medical data; ensure accurate system entry.
• Insurance Verification: Confirm coverage, expiry, and benefits; secure pre-authorizations as needed.
• Appointment Scheduling: Book, reschedule, and confirm visits; update daily schedule changes.
• Customer Service: Greet patients warmly; address questions and resolve concerns promptly.
• Communication & Coordination: Handle contact-center inquiries; liaise with clinical/admin teams for smooth journeys.
• Administrative Support: Maintain records, assist billing/financial closing, uphold reception-area standards.
• Compliance & Confidentiality: Ensure regulatory compliance and protect patient data privacy.

How success is measured

• Zero patient-confidentiality breaches
• Service standards met or exceeded
• Timely, error-free registration & scheduling
• Consistent data-entry accuracy
• Positive feedback on professional grooming & communication

You will thrive here if you have…

• Associate’s degree in Business Administration or related (University degree preferred)
• 1–3 years in patient services, hospitality, aviation, or telecom front-line roles
• Fluent in English & Arabic (spoken & written)
• Tech-savvy: CRM, HIS, and MS Office proficiency
• High emotional intelligence and service orientation under pressure
• Professional grooming with excellent interpersonal skills

Competencies we value

• Communication - Clear, courteous, effective interactions
• Client Focus - Anticipating and meeting patient needs
• Adaptability - Flexibility in a dynamic environment
• Teamwork - Cooperative, supportive collaboration
• Initiative - Proactive problem-solving and suggestions

Ready to bring premium hospitality to healthcare?

Apply now and become the face of genuine care at Taiba Hospital.