Description:
Company Overview:
AHT Cooling Systems USA, a recognized leader in refrigeration solutions for the grocery and convenience store industry, is seeking experienced Commercial Refrigeration Technicians to support installation and repair services across Surprise, AZ.
Position Summary:
In this role, you will provide advanced support for customer warranty and non-warranty technical needs across all AHT product lines and services. You will also be responsible for resolving complex technical product issues and acting as a liaison to Product Management for matters related to design and application improvements.
As a 1099 contractor, you will perform installations, diagnostics, and repairs on commercial refrigeration units at customer locations. This role requires a high level of technical expertise, professionalism, and the ability to work independently while representing AHT’s commitment to quality and service.
Responsibilities Include:
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Maintain advanced proficiency in all products and services that the company offers. This includes installation, programming, and equipment protocol
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Maintain advanced proficiency in all designated third-party products and services
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Troubleshoot and repair Heat Pump issues, achieving minimal downtime
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Develop work instructions and technical product documentation for AHT and third-party products and services provided by AHT
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Knowledgebase submittals for reference
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Review Customer Service project scopes, store prints, diagrams, and specifications for accountability and advanced application of equipment
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Evaluate and specify alternative components
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Work with contractors to review and ensure store meets operational standards
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Outline, develop, and implement technical training modules for internal and external use including metrics to track progress and participation with pass/fail analysis and certification protocol
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System CX with modifications and/or software and parameter suggestions for efficient operation of assigned products
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Perform/manage system energy analysis for optimal operation
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Performs other duties as assigned
Requirements:
Education and Experience:
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Associate’s (AA) degree or equivalent from a two-year college or technical school or equivalent combination of education and experience
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5-7 years of related HVAC/R experience and/or training with HFC & Co2. R290 experience is a plus
Special Requirements:
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Certified in the use and handling of refrigerants preferred
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Ability to read, understand and use assembly drawings, wiring diagrams; capable of troubleshooting, testing and repairing electromechanical components
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Understands and can take necessary ESD precautions with sensitive electronic hardware
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Familiarity with various hand tools, refrigeration tools including pumps for evacuation and glycol, and standard tools for use in supermarket maintenance
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Ability to use computer and software tools used to adjust parameters and diagnosis
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Familiarity with MS Office programs to include: Word, Excel, and IBM Notes email programs is required
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Experience with SAP a plus
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Must be available to work different schedules on a daily basis as determined by the availability demands of our clients
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Up to 90% overnight travel is required
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Valid Driver’s license in state of residency is required
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Valid Passport or able to obtain Passport immediately
Qualifications:
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Proven experience in commercial refrigeration service and installation
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Strong problem-solving and customer service skills
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Reliable transportation and valid driver’s license
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Ability to travel throughout assigned Arizona region
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Must provide own tools and equipment
Contract Details:
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1099 independent contractor status
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Compensation based on service calls or project completion
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Contractors are responsible for their own taxes, insurance, and scheduling
Physical Requirements:
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Exposed to moving mechanical parts, outside weather conditions, extreme cold, extreme heat, and risk of electrical shock: 5% of the time
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Exposed to wet and/or humid conditions, high precarious places, fumes or airborne particles, and vibration: 5% of the time
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Must be able to stand/walk/move about specific work area: 25% of the time
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Must be able to bend/reach/twist/stoop: 10% of the time
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Must be able to lift up to 10lbs on a frequent basis: 25% of the time
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Must be able to lift over 25lbs on an infrequent basis: 5% of the time
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Must be able to work and operate a computer: 85% of the time
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Vision is required to analyze and process work; and to work on computers and other office equipment
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Hearing is essential for safety reasons; and to communicate with employees, supervisors, managers, vendors, suppliers and customers via conversation, group meetings, and/or phone conferences
We are an equal opportunity employer and welcome applicants from all backgrounds to apply. If you are a highly motivated individual with a passion for providing customers with technical support, we encourage you to apply for this exciting opportunity.