211 Database Curator II

211 DATABASE CURATOR II

Reports to: 211 EOK Executive Director

ABOUT TULSA AREA UNITED WAY

Tulsa Area United Way (TAUW) unites people and resources to improve lives and strengthen communities. Since 1924, TAUW has raised and invested nearly $925 million to assist people in need in Creek, Okmulgee, Osage, Rogers, Wagoner, and Tulsa counties. TAUW, along with our Nonprofit Partners, community collaboration initiatives, social innovation grants, and support for the 160 programs within our nonprofit community, work to advance the common good by focusing on the four pillars of a better quality of life – healthy community, youth opportunities, financial security, and community resilience. Thousands of amazing volunteers, hundreds of companies, and area leaders partner with our great team to stay focused on the mission of uniting people and resources to improve lives and strengthen our communities.

Our team members enjoy a flexible work environment, built on transparency, trust, and community stewardship. We offer a competitive total rewards package. Visit our website at tauw.org to learn more.

ROLE OF THE 211 DATABASE CURATOR II

The 211 Resource Database Curator supports the development, accuracy, and maintenance of the 211 Eastern Oklahoma (211EOK) resource database, which connects individuals and families to essential health and human services across 37 counties in Eastern Oklahoma.

211 is a free service available by phone, text, chat, and online search that links people in need with organizations that provide assistance.

This position collaborates with service providers, community partners, and United Way organizations across Eastern Oklahoma to ensure the database remains accurate, comprehensive, and compliant with national information and referral standards.

The position may be filled at Level I or Level II depending on experience and qualifications.

CORE RESPONSIBILITIES

• Maintain the integrity, accuracy, and completeness of the 211-resource database.
• Conduct routine, seasonal, and annual updates to resource listings.
• Research and identify community services to ensure comprehensive coverage across Eastern Oklahoma.
• Verify program information and communicate directly with service providers to maintain current listings.
• Classify services using InformUSA information and referral standards and Human Service Indexing System (HSIS) taxonomy.
• Analyze service gaps and assist in expanding database coverage.
• Identify external databases, directories, and hotline services for collaboration opportunities.
• Maintain engagement with diverse communities to ensure inclusive resource representation.
• Represent 211 Eastern Oklahoma at meetings, events, and community gatherings as assigned.
• Serve as the 211EOK Lead for Disaster Engagement by coordinating with partners, attending relevant meetings, and curating and maintaining accurate, up-to-date listings for disaster response and emergency resources.
• Support the Community Resources Manager and 211 leadership with database initiatives and reporting.
• Assist with 211 response efforts during community emergencies.
• Perform other duties as assigned.

QUALIFICATIONS

Education and Experience

• High school diploma or GED required.
• Bachelor’s degree or equivalent experience preferred.
• Experience with databases, data management, or information systems preferred.
• Experience gathering and organizing community resource information preferred.
• Familiarity with nonprofit or human services systems preferred.
• Strong attention to detail and commitment to data accuracy.
• Excellent written and verbal communication skills.
• Ability to organize complex information related to health and human services.
• Strong time management and task prioritization skills.
• Critical thinking and problem-solving abilities.
• High level of professionalism and discretion with sensitive information.
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint, SharePoint).
• Ability to work independently and collaboratively.

Certifications

• InformUSA Community Resource Specialist – Database Curator (CRS-DC ) certification preferred, or willingness to obtain when eligible.

Working Conditions

• Work is primarily conducted onsite at TAUW offices.
• Must be able to work independently with minimal supervision.
• Some travel required
• TAUW hosts multiple events throughout the year which are held in both indoor and outdoor locations.
• Working occasional evening and weekend hours is necessary due to after-hours and volunteer schedules; however, the regular workweek schedule at TAUW is 37.5 hours, taking this into consideration.
• Interactions beyond staff include communications with volunteers, donors, leaders and staff of nonprofit organizations, board, cabinet, and committee members, and the general public.

TULSA AREA UNITED WAY EQUAL EMPLOYMENT OPPORTUNITY POLICY

Tulsa Area United Way shall not engage in prohibited discrimination on the basis of race, ethnicity, national origin, color, sex, sexual orientation, gender identity and expression, religion, age, disability, genetic information, veteran or military status, or any other prohibited discrimination based upon legally protected categories and/or characteristics.

This Policy applies to employment decisions including, but not limited to, recruitment and employment, promotion, demotion, transfer, compensation, selection for training, discipline, layoff, termination and other privileges and conditions of employment. Implicit in this policy is the commitment of Tulsa Area United Way to maintain a place of employment which is free from sexual and other types of harassment.