Qureos Mentor

United Way

United Way Windsor-Essex is dedicated to reducing childhood poverty in the local community. Through various programs and initiatives, they aim to support families and children by providing access to education, nutritious food, and mental health services. The organization focuses on creating equitable outcomes for children and fostering community engagement to ensure that every child has the opportunity to reach their full potential. Since its establishment in 1947, United Way has been committed to making a local impact with 100% of donations staying within Windsor-Essex County.

<div><div><div><div><p><b><i>Purpose of Position:</i></b></p>
<p>Through active listening, problem-solving, and compassionate engagement, assist community members in identifying needs, navigating available resources, overcoming barriers to access, and connecting to appropriate services. Community Navigation Specialists serve as trusted guides who provide information, support, advocacy, crisis intervention, and coordinated access to community resources while demonstrating professionalism, respect, empathy, and cultural humility.</p><br>
<p></p><p>Community Navigation Specialists may be called upon to de-escalate stressful situations, support individuals experiencing emotional distress or crisis, conduct follow-up communications, complete intake activities for specialized programs, perform outbound calls, assist with resource database maintenance, and participate in community outreach and engagement efforts.</p>
<p>.</p><br>
<p></p><p><b><i>Key Responsibilities and Essential Functions:</i></b></p>
<ul><li>Provide exceptional customer service as the first point of contact with United Way of Northeast Florida 211 by assisting community members in identifying needs, navigating resources, and accessing appropriate services.</li>
<li>Maintain 100% compliance with United Way 211 policies, procedures, confidentiality requirements, and program standards.</li>
<li>Demonstrate knowledge of and adherence to Inform USA standards, best practices, and ethical principles for community navigation and information and referral services.</li>
<li>Maintain an average score of 85% or greater across all established individual performance metrics, including quality assurance, documentation accuracy, adherence, productivity, customer service, and other departmental performance measures.</li>
<li>Establish clear and effective communication through active listening, empathy, cultural humility, and trauma-informed engagement techniques.</li>
<li>Conduct all caller interactions in accordance with Inform USA standards, departmental protocols, and customer service expectations while maintaining professionalism, respect, and compassion.</li>
<li>Accurately assess community member needs and engage in collaborative problem-solving to prioritize concerns, identify resources, and develop action plans without offering personal advice or opinions.</li>
<li>Provide thorough, accurate, and appropriate navigation services, referrals, information, advocacy, and intervention to address identified needs.</li>
<li>Assist community members in identifying practical next steps, overcoming barriers to service access, and developing realistic action plans to address immediate and long-term needs.</li>
<li>Help community members address perceived barriers or challenges to obtaining assistance.</li>
<li>Offer honest, accurate, and up-to-date information regarding available community services and programs. When requested services are unavailable or do not exist within the community, clearly communicate limitations and explore appropriate alternatives whenever possible.</li>
<li>Use direct intervention and advocacy when needed and with the community member's consent.</li>
<li>Conduct complete, accurate, and timely interviews while capturing all required information within designated contact center software systems.</li>
<li>Complete documentation in accordance with organizational standards, funding requirements, quality assurance expectations, and Inform USA accreditation standards.</li>
<li>Assist with maintaining accurate resource database information by identifying outdated, incomplete, or inaccurate records and communicating updates through established procedures.</li>
<li>Respect and maintain client confidentiality and comply with all agency, state, federal, and program-specific privacy requirements.</li>
<li>If a community member is experiencing a crisis, life-threatening situation, or suicidal distress, utilize active listening, de-escalation, and crisis intervention techniques to help the individual move from an emotionally reactive state to a calmer, more rational, and problem-solving mindset whenever possible.</li>
<li>Demonstrate the ability and willingness to effectively manage difficult, complex, emotional, or high-risk interactions using accepted intervention techniques and principles.</li>
<li>Follow up on navigation cases, program participants, or other inquiries as assigned.</li>
<li>Develop and practice individual self-care strategies to support personal wellness and resilience.</li>
<li>Demonstrate a commitment to continuous learning, quality improvement, coaching, and professional development through active participation in quality assurance activities, supervision, and training opportunities.</li>
<li>Complete all required initial and ongoing training within established timeframes.</li>
<li>Must maintain reliable high-speed internet service capable of supporting all required job functions, including telephony systems, video conferencing, training, documentation, and other technology platforms utilized by United Way of Northeast Florida. Employees are responsible for maintaining a work environment that supports productivity, confidentiality, and uninterrupted service delivery.</li>
<li>Demonstrated ability to effectively utilize remote work technologies, including telephony systems, video conferencing platforms, customer relationship management systems, knowledge bases, and other software applications required to perform job duties.</li>
<li>Participate in cross-training and coordinated service delivery initiatives that support collaboration among Community Navigation (211), Crisis Services (988), Mission United, and other United Way programs.</li>
<li>Demonstrate professionalism, accountability, adaptability, and collaboration when working with colleagues, community partners, and individuals seeking assistance.</li>
<li>Demonstrate a commitment to United Way's vision, mission, values, and Code of Ethics in all interactions.</li>
<li>Perform other duties as assigned by the supervisory team.</li>
<li><p>These job responsibilities are to be the main emphasis of this position. As with every job at United Way, it is not possible to define jobs precisely. Should the need exist, every person in the organization will assist in any way necessary to assure an efficient and cooperative environment.</p><br>
<p></p><p><b><i>Experience/Qualifications</i></b><b>:</b></p>
</li><li>High School diploma or GED required. Associate degree or higher in Human Services, Social Work, Psychology, Public Health, Behavioral Health, or a related field preferred.</li>
<li>Minimum of two (2) years of experience in human services, information and referral, community navigation, crisis intervention, behavioral health, call center operations, customer service, social services, community outreach, or a related field preferred.</li>
<li>Ability to pass and maintain a Level 2 background check is required. This is a security background investigation requiring submitting fingerprints to be screened through state law enforcement agencies and the FBI for national criminal history records.</li>
<li>Must pass pre-employment drug screening.</li>
<li>Demonstrated ability to engage individuals from diverse backgrounds with empathy, professionalism, cultural humility, and respect.</li>
<li>Proficiency in oral and written communication skills.</li>
<li>Demonstrated proficiency in the use of computers, telephony systems, software applications, resource databases, and other technology platforms required to perform job duties.</li>
<li>Comfortable assisting individuals experiencing crisis, distress, emotional challenges, or complex social service needs.</li>
<li>Ability to work effectively under stress while maintaining productivity, professionalism, and composure.</li>
<li>Ability to manage multiple priorities in a fast-paced environment.</li>
<li>Demonstrated adaptability and willingness to embrace change.</li>
<li>Ability to exercise sound judgment, critical thinking, and effective assessment techniques.</li>
<li>Ability to work independently with minimal supervision while remaining accountable to team goals and expectations.</li>
<li>Ability to effectively prioritize work and coordinate responsibilities with supervisory staff.</li>
<li>Flexibility to work scheduled shifts within a hybrid work environment, including remote and in-office responsibilities as assigned.</li>
<li>Overtime may be required with supervisory approval.</li>
<li>Staff members who drive on behalf of UWNEFL business must maintain a valid driver's license and current automobile insurance.</li>
<li>Demonstrate alignment with United Way's core values and contribute positively to organizational culture.</li>
<li>Actively participate in organizational initiatives and serve as a positive brand ambassador for United Way of Northeast Florida within the community.</li>
</ul><p><b><i>General Physical Requirements for Essential Functions of the Job:</i></b></p>
<p>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to sit, stand, walk, talk, carry, lift, speak and/or hear. Continual use of the hands with wrist and finger movement using a keyboard is required<i>. </i>Specific vision abilities required by this job include long hours viewing a computer monitor screen. The employee may occasionally travel using personal vehicle and/or work outside normal office environment.
</p><p>This description is not designed to contain a comprehensive inventory of all responsibilities and qualifications required of all team members assigned to this position. It is intended only to describe the key elements related to each section. Also, duties and/or requirements of this position may be modified, added or deleted at any time. This supersedes all descriptions previously written for the same position. Unique equivalent skills and experience may possibly substitute for required position requirements.</p>
 <p><b><i>Additional Information:</i></b></p>
 <p>The attributes listed above represent our current thinking for the role. You can be a great candidate even if you don't fit everything we've described. You can also have important skills we haven't thought of. If that's you - even if you&rsquo;re on the fence - we encourage you to apply and tell us about yourself! Unique equivalent skills and experience may possibly substitute for required position requirements.</p>
 <p>We have built an environment that celebrates the differences in backgrounds and experiences.
</p></div><div><div><div><p>Fields of study</p>
<div><ul><li>Other</li>
</ul></div><div></div><p>Required degree level</p>
<div><ul><li>High school</li>
</ul></div><div></div><p>Years of experience</p>
<div><ul><li>1 - 2 years of experience</li>
</ul></div><div></div><p>Salary range</p>
<div><ul><li>$19 per hour</li>
</ul></div><div></div><p>Required languages</p>
<div><ul><li>English</li>
</ul></div><div></div><p>Skills and Competencies</p>
<div><ul><li>Collaborator</li>
<li>Effective and Engaging Communication</li>
<li>Mission Focused</li></ul></div></div></div></div></div></div></div><p></p>

211 Community Navigation Specialist

<p><b>EXPECTATION FOR ALL EMPLOYEES:</b></p><p>Support the mission, vision and values of United Way of Delaware (UWDE) and Delaware 211. When appropriate, participate in various after hours and weekend activities that benefit UWDE and Delaware 211 and the community. Due to the leadership role UWDE is called upon to play in the community, it is the expectation that all UWDE staff will be fully engaged in community meetings, events and activities.</p><p><b>POSITION SUMMARY:</b></p><p>The Junior Accountant supports and performs accounting duties for both UWDE and 211. The main areas of responsibilities include, but are not limited to, applying Generally Accepted Accounting Principles (GAAP) that include analytical work, thorough reviews of financial records, performing account reconciliations, assisting with the audit preparations, program budgets and reporting. Performs day-to-day, monthly and year-end operations of the Finance Department.</p><p>To be successful, the person in this role should have a solid working knowledge of Generally Accepted Accounting Principles (GAAP) and strong financial analysis skills. The candidate should also possess strong Excel skills, be detail-oriented, highly organized, and be able to work with little to no supervision and perform under pressure. Accounting software experience is required.</p><p><b>Key Responsibilities</b></p><p><b>Lead the Accounts Payable function</b>, including processing invoices, verifying approvals, maintaining vendor records, preparing payment runs, and ensuring timely and accurate payments in accordance with organizational policies and procedures. Assist with campaign pledges, payments and other entries are properly accounted for within the General Ledger and campaign system</p><p><b>Assist with the Accounts Receivable process</b>, including preparing and issuing invoices, recording receipts, monitoring outstanding balances, following up on delinquent accounts, and supporting cash application activities.</p><p><b>Prepare monthly account reconciliations and financial analyses</b> for assigned general ledger accounts, investigate and resolve discrepancies, and provide supporting documentation to ensure the accuracy and integrity of financial records. This includes bank reconciliations.</p><p><b>Support year-end financial close and audit preparation</b>, including preparing schedules and workpapers, performing account analyses, reconciling balance sheet accounts, gathering supporting documentation, and assisting with auditor requests to ensure an accurate and timely year-end reporting process.</p><p>&middot; Assist with ensuring effective internal financial controls are maintained in compliance with GAAP, United Way Worldwide, and UWDE policies and procedures and all legal or statutory requirements</p><p>&middot; Assist with Grant and Program budgets, ensure invoice/cash collections, payments and reports are done timely and accurately.</p><p>&middot; Assist with the production of cash flow analysis</p><p>&middot; Assist with annual audit preparation</p><p><b>Education</b></p><p><b>Associates degree minimum, </b>Bachelor's degree preferred in accounting or finance or equivalent work experience</p><p><b>Skills </b></p><ul><li>1-2 years of accounting experience.</li><li>Working knowledge of GAAP.</li><li>Knowledge of MIP and Paylocity software a plus.</li><li>Strong financial analysis and problem-solving skills.</li><li>Strong communication skills, both written and verbal.</li><li>Strong analytical skills.</li><li>Proficiency in Microsoft Office, particularly with Excel.</li><li>Ability to multi-task, manage changing priorities, and work well under deadlines</li><li>Ability to work across the organization with diverse levels of colleagues and stakeholders</li><li>Ability to work with little to no supervision.</li></ul><p><b>Core Competencies</b></p><ul><li><b>Critical Thinking and Creative Problem Solving &ndash; </b>Able to address and manage complex issues to achieve desired results including the ability to gather, interpret and use relevant data to drive strategy development, make decisions and drive for results</li><li><b>Data Analytics &ndash; </b>Proven leader analyzing, interpreting, preparing and communicating recommendations based off of quantitative and qualitative data</li><li><b>Planning and Implementation &ndash; </b>Successful track record taking initiative planning and developing initiatives within impact areas to achieve results that drive collective community outcomes</li><li><b>Results-Driven &ndash; </b>Dedicated to shared and measurable goals for the common good; creating, resourcing, scaling and leveraging strategies and innovations for broad investment and impact</li><li><b>Effective and Engaging Communicator &ndash; </b>Highly effective and passionate communicator, articulating the United Way of Delaware message in a way that inspires others to act in service to the organization and the community</li><li><b>Entrepreneurial and Innovative &ndash; </b>Creatively seeks new opportunities to generate revenue and other resources that add greater value to the organization and the community</li></ul><p>Benefits:</p><ul><li>Flexible schedule</li></ul><p>Work Location: Hybrid remote in Wilmington, DE 19801</p>

Junior Staff Accountant

<div><div><div><div><p><b>POSITION SUMMARY</b></p>
<p><b>(Eligible for Hybrid/ 3 days in office - Alexandria, VA)</b></p>
<p>As a Data Analyst specializing in Data Lake management and analytics, you'll play a pivotal role in leveraging cutting-edge tools and technologies to extract insights, generate reports, and conduct predictive analytics. You'll be responsible for harnessing the potential of the organization's data lake and other relevant resources to drive informed decision-making and business strategies.</p>
<p><b>KEY RESPONSIBILITIES/ESSENTIAL DUTIES OF POSITION</b></p>
<ul><li>Develop and implement predictive models to forecast donor behavior, fundraising trends, and community needs.</li>
<li>Create reports and dashboards</li>
<li>Analyze datasets from CRM, donor databases, and program outcomes to identify actionable insights.</li>
<li>Collect, clean, and analyze data on our nonprofit&rsquo;s initiatives and projects.</li>
<li>Work closely with teams to understand data needs and develop effective data collection strategies.</li>
<li>Collaborate with cross-functional teams to integrate data-driven approaches into decision-making processes.</li>
<li>Navigate and explore the data lake to identify relevant datasets for analysis.</li>
<li>Conduct statistical analyses to assess program effectiveness and identify areas for improvement.</li>
<li>Create clear, concise reports and visualizations to communicate insights to stakeholders, donors, and internal teams.</li>
<li>Ensure data accuracy and integrity, implementing quality control measures as needed.</li>
<li>Help identify the business data needed to produce the most valuable insights and future analytics.</li>
<li>Utilize data to make actionable recommendations.</li>
<li>Monitor data management processes to ensure data quality and consistency.</li>
<li>Verify data quality to ensure accurate analysis and reporting.</li>
<li>Contribute to data dictionary, standards, training, and ongoing updates.</li>
<li>Develop and maintain databases, data collection systems, and data analytics tools.</li>
<li>Use statistical analysis, machine learning, and AI techniques to perform predictive analytics.</li>
<li>Communicate complex findings and recommendations to non-technical stakeholders effectively.</li>
<li>Translate complex analytical findings into clear, actionable recommendations tailored to both technical and non-technical audiences.</li>
<li>Stay updated on industry best practices and emerging trends in data analysis.</li>
</ul><p></p><p><b>JOB REQUIREMENTS</b></p>
<ul><li>Bachelor's degree in mathematics, finance, statistics, economics, business, computer science, engineering, or information systems</li>
<li>At least three years of experience as a data analyst or in a related role.</li>
<li>Comfortable with statistics, datasets, and machine learning exercises.</li>
<li>Strong critical thinking skills and attention to detail.</li>
<li>A leader and critical thinker with time management skills.</li>
<li>Strong communication skills and a commitment to the nonprofit&rsquo;s mission</li>
<li>Proven experience as a data analyst or in a related role.</li>
<li>Proficiency in data analysis tools and languages (e.g., SQL, Python, R, Tableau, PowerBI, QuickSight, GIS); SQL is required</li>
<li>Familiar with Snowflake data platform.</li>
<li>Strong analytical and problem-solving skills.</li>
<li>Excellent communication and presentation abilities.</li>
<li>Ability to work independently and collaboratively in a team environment.</li>
</ul><p><i>This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job. You should be able to work on-site in the Alexandria, VA location; relocation assistance is not offered.</i></p>
<p></p><p><b>SALARY STATEMENT</b></p>
<p>The budgeted salary range for this position is currently $94,000 to $103,000 per year. Salary is determined by several factors including applicant&rsquo;s knowledge, skills, experience, position, equity, and market.</p>
<p></p><p><b>ABOUT UNITED WAY WORLDWIDE</b></p>
<p>United Way Worldwide seeks diverse, qualified professionals who want to make a difference in the world. If you are passionate about your work and desire to help others achieve enhanced education, income, and health, United Way Worldwide is the place for you.</p>
<p>United Way Worldwide is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, creed, disability, veteran status, marital status, age, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin or ancestry, genetic information, and other legally protected characteristics, in accordance with applicable laws. If you need a reasonable accommodation because of a disability for any part of the employment process, please e-mail recruitment@uww.unitedway.org and provide the nature of your request and your contact information.</p>
<p></p><p>We are a charter member of Employers of National Service and encourage AmeriCorps, Peace Corps, and other national service alumni to apply.</p>
<p>United Way Worldwide is located in Old Town Alexandria, VA. We offer competitive salary and excellent benefits including: health, dental, life, short-term and long-term disability, employee assistance program, 403(b) plan, tuition assistance, paid time off, family sick leave, medical appointment leave, parental/adoption leave, dress for your day, free parking, onsite gym, monthly volunteering opportunities, and more.</p>
<p></p><p>We kindly request that you do not call to inquire about the status of your application. All candidates selected for consideration will be contacted by a United Way Worldwide team member via email or phone regarding next steps.</p>
</div><div><div><div><p>Required degree level</p>
<div><ul><li>Bachelor</li>
</ul></div><div></div><p>Years of experience</p>
<div><ul><li>3 - 5 years of experience</li>
</ul></div><div></div><p>Salary range</p>
<div><ul><li>$94,000 - $103,000 per year</li></ul></div></div></div></div></div></div></div><p></p>

Data Analyst

<div><div><b>This position is located in Orange, Seminole, and Osceola County, granted funded for two years, and is subject to renewal.</b></div><div><b>
Applicants who include a cover letter will receive additional consideration during the review process.</b></div><div><br>
<b>
POSITION SUMMARY</b><br>
Support students in developing post-secondary plans, engage community partners, maintain digital platforms, and facilitate events that promote enrollment and program success. Coordinate upliftED outreach, education, marketing, and social media to raise awareness of college readiness and persistence resources.</div><div><br>
<b>
KEY RESPONSIBILITIES &amp; ESSENTIAL DUTIES OF POSITION</b><br>
An individual must be able to perform each essential duty listed below at a satisfactory level:
<ul><li> Support students in creating and following a post-secondary plan through graduation and enrollment.</li><li>
 Conduct upliftED outreach and education activities.</li><li>
 Attend and increase awareness of upliftED services at interagency networking meetings with other community organizations.</li><li>
 Assist with the marketing upliftED for partnership opportunities.
</li><li> Update and maintain upliftED website.</li><li>
 Update and monitor the text messaging platform.</li><li>
 Manage and create content for the upliftED social media accounts.</li><li>
 Facilitate outreach events to increase knowledge of college readiness and persistence topics.</li><li>
 Maintain relationships with internal and external stakeholders.
</li><li> Coordinate the upliftED meetings.</li><li>
 Develop in-depth knowledge of upliftED and services focused on post-secondary education and achieving credentials.</li><li>
 Assist with providing reporting on program outputs and outcomes.
</li><li> Participate in meetings to gain updates and training from the Florida College Access Network (FCAN) as required.</li><li>
 Coordinate distribution of upliftED equipment and supplies.</li><li>
 Assist in collecting participant success stories to highlight program achievements.
</li><li> Maintain client and staff confidentiality and adhere to HIPAA, FIPA, PHI, PII requirements.
</li><li> May be classified as essential, requiring prompt and effective action during critical situations to ensure the safety and well-being of the community.
</li><li> Contribute to overall organizational success by performing other duties and responsibilities as assigned.</li></ul><b>
JOB REQUIREMENTS</b><br>
Job requirements include:<ul><li>
 Associate&rsquo;s degree or equivalent combination of experience and education may be considered in lieu of degree.
</li><li> One year of experience in working with high school and/or college students preferred.</li><li>
 Intermediate experience with Microsoft Office required</li><li>
 Experience in Canva and Square Space preferred.
</li><li> Database experience preferred.
</li><li> Customer service skills and experience required.
</li><li> Ability to edit, complete, and assemble reports.
</li><li> Attention to detail and accuracy.
</li><li> Analytical skills preferred.
</li><li> Ability to multi-task and work in a fast-paced environment.</li><li>
 Ability to work independently with minimal supervision required.</li><li>
 Strong communication skills, both written and orally, required.
</li><li> Strong proofreading skills preferred.</li><li>
 Ability to utilize organizational skills effectively.
</li><li> Must have access to a private, secure, and stable high-speed internet connection.</li><li>
 Must have access to a quiet, confidential workspace.</li><li>
 Bilingual in English and Spanish preferred.</li></ul><b>
COMPETENCY REQUIREMENTS</b><br>
<b>Communications</b> - Ability to communicate effectively.
<br>
<b>Business Ethics</b> - Ability to work with integrity and ethics.
<br>
<b>Judgment</b> - Ability to use sound judgement.
<br>
<b>Initiative</b> - Ability to take initiative.
<br>
<b>Teamwork</b> - Ability to work in a team environment.<br>
<br>
<i>This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job.</i><br>
<br>
<b>PHYSICAL DEMANDS</b><br>
Physical demands include:
<ul><li>Constantly remaining in a stationary position, often sitting, or standing for prolonged periods.</li><li>
Constantly communicating with others to exchange information through speaking, hearing, reading, and writing.</li><li>
Constantly repeating motions and fine manipulation that may include the wrists, hands, and/or fingers. Ability to type using a keyboard.</li><li>
Constant use of standard office equipment such as the telephone and/or headset, copier, and computer.
</li><li>Constantly assessing the accuracy, neatness and thoroughness of the work assigned.</li><li>
Constantly viewing information on a computer screen.
</li><li>Frequently traveling to the office or offsite location.
</li><li>Occasionally lifting and moving of items weighing up to approximately 30 pounds.</li><li>
Occasionally bending, stooping, or kneeling.</li></ul><b>
WORKING CONDITIONS</b><br>
Working conditions include:<ul><li>
 Hybrid inside working environment.
</li><li> High level of long periods of concentration.</li><li>
 Frequent interactions with internal and external customers.</li><li>
 Reliable transportation required.</li><li>
 Frequent travel to multiple locations in Orange, Osceola, and Seminole Counties.</li></ul><div>
</div><b>
Heart of Florida United Way offers a very extensive benefits package for full-time employees that we are very proud to share with you!</b></div><div>
</div><div>
Medical Insurance (Health, Dental, Vision) &ndash; on the 1st day and HFUW pays up to 80% of your premium.</div><div>
</div><div>
Company-Paid Benefits &ndash; HFUW provides all full-time employees with the opportunity to enroll in short-term &amp; long-term disability insurance, as well as $50,000 in life insurance, all 100% paid by HFUW.</div><div>
</div><div>
401k w/ Company Contribution &ndash; not only does your 401k start on the 1st of the month following your start date, but after 1 year of employment and 1000 hours worked, you will receive 5% contribution from HFUW, regardless of your personal contribution to your plan.</div><div>
</div><div>
Paid Time Off &ndash; HFUW offers an extensive amount of time off so you can focus on your personal health, family priorities, and work-life balance. Full-time employees start accruing paid time off (5 weeks your 1st year) upon hire, with generous carry over.</div></div>

Coordinator, upliftED

<div><p><b>211 DATABASE CURATOR II</b></p><p></p><p><br>
Reports to: 211 EOK Executive Director</p><p></p><p><br>
ABOUT TULSA AREA UNITED WAY</p><p></p><p><br>
Tulsa Area United Way (TAUW) unites people and resources to improve lives and strengthen communities. Since 1924, TAUW has raised and invested nearly $925 million to assist people in need in Creek, Okmulgee, Osage, Rogers, Wagoner, and Tulsa counties. TAUW, along with our Nonprofit Partners, community collaboration initiatives, social innovation grants, and support for the 160 programs within our nonprofit community, work to advance the common good by focusing on the four pillars of a better quality of life &ndash; healthy community, youth opportunities, financial security, and community resilience. Thousands of amazing volunteers, hundreds of companies, and area leaders partner with our great team to stay focused on the mission of uniting people and resources to improve lives and strengthen our communities.</p><br>
<p></p>
<p>
Our team members enjoy a flexible work environment, built on transparency, trust, and community stewardship. We offer a competitive total rewards package. Visit our website at tauw.org to learn more.</p><br>
<p></p>
<p><b>
ROLE OF THE </b><b>211 DATABASE CURATOR II</b></p>
<p>
The 211 Resource Database Curator supports the development, accuracy, and maintenance of the 211 Eastern Oklahoma (211EOK) resource database, which connects individuals and families to essential health and human services across 37 counties in Eastern Oklahoma.</p>
<p>
211 is a free service available by phone, text, chat, and online search that links people in need with organizations that provide assistance.</p>
<p>
This position collaborates with service providers, community partners, and United Way organizations across Eastern Oklahoma to ensure the database remains accurate, comprehensive, and compliant with national information and referral standards.</p>
<p>
The position may be filled at Level I or Level II depending on experience and qualifications.</p><p></p><p><b><br>
CORE RESPONSIBILITIES</b></p>
<ul>
<li>Maintain the integrity, accuracy, and completeness of the 211-resource database.</li>
<li>Conduct routine, seasonal, and annual updates to resource listings.</li>
<li>Research and identify community services to ensure comprehensive coverage across Eastern Oklahoma.</li>
<li>Verify program information and communicate directly with service providers to maintain current listings.</li>
<li>Classify services using InformUSA information and referral standards and Human Service Indexing System (HSIS) taxonomy.</li>
<li>Analyze service gaps and assist in expanding database coverage.</li>
<li>Identify external databases, directories, and hotline services for collaboration opportunities.</li>
<li>Maintain engagement with diverse communities to ensure inclusive resource representation.</li>
<li>Represent 211 Eastern Oklahoma at meetings, events, and community gatherings as assigned.</li>
<li>Serve as the 211EOK Lead for Disaster Engagement by coordinating with partners, attending relevant meetings, and curating and maintaining accurate, up-to-date listings for disaster response and emergency resources.</li>
<li>Support the Community Resources Manager and 211 leadership with database initiatives and reporting.</li>
<li>Assist with 211 response efforts during community emergencies.</li>
<li>Perform other duties as assigned.</li></ul><br>
<p></p>
<p><b>
QUALIFICATIONS</b></p>
<p><b>
Education and Experience</b></p>
<ul>
<li>High school diploma or GED required.</li>
<li>Bachelor&rsquo;s degree or equivalent experience preferred.</li>
<li>Experience with databases, data management, or information systems preferred.</li>
<li>Experience gathering and organizing community resource information preferred.</li>
<li>Familiarity with nonprofit or human services systems preferred.</li>
<li>Strong attention to detail and commitment to data accuracy.</li>
<li>Excellent written and verbal communication skills.</li>
<li>Ability to organize complex information related to health and human services.</li>
<li>Strong time management and task prioritization skills.</li>
<li>Critical thinking and problem-solving abilities.</li>
<li>High level of professionalism and discretion with sensitive information.</li>
<li>Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint, SharePoint).</li>
<li>Ability to work independently and collaboratively.</li>
</ul>
<p><b>Certifications</b></p>
<ul>
<li>InformUSA Community Resource Specialist &ndash; Database Curator (CRS-DC ) certification preferred, or willingness to obtain when eligible.</li>
</ul>
<p><b>Working Conditions</b></p>
<ul>
<li>Work is primarily conducted onsite at TAUW offices.</li>
<li>Must be able to work independently with minimal supervision.</li>
<li>Some travel required</li>
<li>TAUW hosts multiple events throughout the year which are held in both indoor and outdoor locations.</li>
<li>Working occasional evening and weekend hours is necessary due to after-hours and volunteer schedules; however, the regular workweek schedule at TAUW is 37.5 hours, taking this into consideration.</li>
<li>Interactions beyond staff include communications with volunteers, donors, leaders and staff of nonprofit organizations, board, cabinet, and committee members, and the general public.</li></ul><br>
<p></p>
<p><b>
TULSA AREA UNITED WAY EQUAL EMPLOYMENT OPPORTUNITY POLICY</b></p>
<p>
Tulsa Area United Way shall not engage in prohibited discrimination on the basis of race, ethnicity, national origin, color, sex, sexual orientation, gender identity and expression, religion, age, disability, genetic information, veteran or military status, or any other prohibited discrimination based upon legally protected categories and/or characteristics.</p>
<p>
This Policy applies to employment decisions including, but not limited to, recruitment and employment, promotion, demotion, transfer, compensation, selection for training, discipline, layoff, termination and other privileges and conditions of employment. Implicit in this policy is the commitment of Tulsa Area United Way to maintain a place of employment which is free from sexual and other types of harassment.</p></div>

211 Database Curator II