5615 - Part-Time Manager Trumbull Mall

Position Summary:
The Part-Time Manager (PTM) supports the Store Manager and Assistant Manager in driving sales, delivering excellent customer service, and ensuring smooth day-to-day store operations. This role plays a key part in achieving sales goals, including ear piercing (EP) and key performance metrics, while maintaining brand standards.

Key Responsibilities:

Sales & Customer Experience

• Drive store sales by delivering exceptional customer service
• Support achievement of KPIs (sales, conversion, UPT, EP penetration, loyalty, and add-ons such as diamonds)
• Promote and perform ear piercing services in line with company standards
• Build strong customer relationships and create a fun, engaging store environment

Operations & Store Standards

• Assist in opening and closing the store, including cash handling procedures
• Maintain visual merchandising and ensure the store is clean, organized, and fully stocked
• Follow company policies, procedures, and health & safety guidelines

Team Support

• Act as a role model for sales behaviors and customer service
• Support training and coaching of team members, especially in sales techniques and ear piercing

• Sick Time: For the State of Washington, all employees will accrue paid sick time at the rate of 1 hour for every 30 hours worked.