625 Servicing Material Controller

The 625 Servicing Material Controller is responsible for managing, coordinating, and controlling all assets required to support the 625 Typhoon Servicing Schedule. This includes the end-to-end management of asset demands, receipts, validation, prioritisation, and progression through the Demand Management process to ensure contractual requirements and servicing timelines are met.

Key responsibilities include the storage, segregation, and correct handling of assets, ensuring compliance with Export Control, Security, and airworthiness requirements. The role requires daily engagement with platform servicing teams to capture new demands, manage priorities, provide timely feedback, and resolve capability or capacity issues in coordination with the wider logistics Team.

The postholder will also manage calibrated items, unserviceable part returns, and tooling issue/receipt, ensuring all items meet required standards prior to processing. Effective use of electronic systems, including IMS, is essential to support accurate scheduling, asset tracking, and the production of operational reports that highlight trends and trigger points to prevent servicing delays.

This role demands strong analytical, organisational, and communication skills, with the ability to work autonomously, build effective relationships, and maintain high performance within a regulated environment

Core Activity

• Identify and manage any capability or capacity issues, working closely with the Demand Management Team to resolve them where practical, and escalating concerns when required.

• Manage the interface with platform maintenance teams to ensure that timely and accurate demands are raised on the Supply Chain and that responses are delivered in line with operational requirements.

• Maintain and manage effective relationships with the 625 Maintenance Team, working proactively together to identify and action all logistics requirements in sufficient time to fully support the servicing schedule.

• Develop, lead, and manage daily feedback sessions with platform servicing teams to confirm that all demands are appropriately prioritised, upgrading priorities where necessary to support servicing schedules.

• Develop and manage daily liaison routines with the platform servicing teams to capture new requirements and provide feedback on previously submitted requests.

• Hold overall responsibility for maintaining regular communication with the Demand Management Team to obtain up-to-date information on outstanding or overdue demands that may impact servicing programmes.

• Manage the storage and segregation area, ensuring secure and accurate ring-fencing of parts required for aircraft entering the servicing programme.

• Monitor and manage the use of IMS for turn-in and scheduling of removed assets from the maintenance environment to the relevant ML2/ML4 locations, engaging with the Part M Engineer, Orderbook Repairs Team, and Depth Maintenance as necessary.

• Manage calibrated items issued to or from the servicing programme, ensuring their movement through the Calibration Area and the Engineering Logistics Portal (ELP) is fully controlled and compliant.

• Hold overall responsibility for ensuring all unserviceable parts turned in during the servicing programme are correctly wrapped, packed, drained, and fitted with the appropriate bungs and blanks prior to processing.

• Manage and analyse electronic data to produce a suite of reporting statistics that clearly identify trends, highlight management triggers, and support early identification and resolution of potential issues that could delay servicing.

• Responsible for the issue and receipt of all tooling required by the maintenance team, including the management of pre- and post-use inspections to ensure all tooling is accounted for, serviceable, and fully compliant with airworthiness requirements.

• Provide assurance and take responsibility for the correct management, handling, and storage of all assets within the environment, ensuring full compliance with Export Control and Security requirements for any restricted or controlled items.

Key Accountabilities

• Completion of Activities – Ensure all Demand Management tasks are accurately documented and that all airworthiness records are maintained in the appropriate IT and paper-based systems. Prepare required reports, identify emerging issues, and escalate concerns in a timely and appropriate manner.
  
• Procedures and Standards – Comply with the MAI CAME, all associated procedures and standards, and any AM&S or wider company requirements. Actively identify areas for improvement and propose changes where beneficial to safety, compliance, or performance.
  

• Safety Management System – Apply Human Factors and Error Management principles to all Demand Management and logistics activities. Maintain an awareness of the risks associated with support to maintaining the tight maintenance schedule and ensure appropriate mitigations are understood, applied, and continually reviewed.
  
• Management System Assurance – Ensure all Logistical Management processes remain fully compliant with the AM&S Governance and Assurance framework. Support process confirmations and independent assurance audits, respond promptly to audit findings, and contribute to reviews. Assist in the implementation and monitoring of improvements designed to address non-compliance and enhance effectiveness, specifically important during the first implementation of these servicing events.
  
• Statutory, Regulatory and Legislative Requirements – Demonstrate a strong understanding and practical application of the relevant Continuing Airworthiness regulatory framework. Support the integration of regulatory-driven changes into Logistics activities and ensure compliance with all applicable requirements, including ITAR, EaPW, ISO, security and other legislative obligations.
  
• Contractual Requirements – Ensure all Demand Management activities comply with all relevant contractual obligations, supporting contract reviews and contributing to the incorporation of required changes into Demand Management processes to support the new maintenance requirements.
  
  
  
  

Requirements

• Demonstrated competence in Supply Chain and Maintenance operations , with the ability to work autonomously as a key stakeholder within a larger team. Capable of defining processes, recommending improvements, and managing those improvements within day-to-day operations.
  
• Strong understanding of the applicable Regulatory Framework and its relevance to Demand Management processes and activities.
  
• Proven ability to build and maintain effective working relationships with customers, Part 145 organisations, Order Book Management, OEMs, suppliers, and other key stakeholders.
  
• Operational knowledge of the platform contract(s) , including an understanding of fleet performance and the key business performance metrics that influence delivery.
  
• A developing functional awareness , with the expectation that capability will grow over the lifecycle of the role. Continuous improvement, capability development, and sustainment form an integral part of the position.
  
• Strong analytical, planning, relationship-building, and problem-solving skills , with the ability to effectively use relevant IT systems and tools.
  
• Valid driving licence.
  
• Institute of Supply Chain Management Level 3 (or equivalent) desirable , but not essential.
  
• SC-level security clearance (or the ability to obtain it).