Position: Operations Superintendent
Department: Operations Dept.

Reports to: Operations Manager

Subordinates (If Available): n/a

Position Summary:

Control/Follow-up the Daily Operations Activity
 

Key Responsibilities:
 

• Oversee import and export operations, ensuring full compliance with local customs regulations and international trade laws
• Coordinate cargo and container logistics, including scheduling, tracking, and documentation
• Manage all aspects of shipment documentation, including bills of lading, commercial invoices, and packing lists
• Liaise with freight forwarders, customs brokers, port authorities, and internal teams to ensure timely clearance and delivery
• Monitor and optimize logistics processes to reduce costs and improve efficiency
• Resolve operational issues promptly, ensuring minimal disruption to supply chain activities
• Maintain up-to-date knowledge of customs regulations and documentation standards
• Ensure accurate record-keeping and reporting of all shipments and transactions
   

Requirements:
 

• Proven experience in logistics, customs clearance, and shipping operations
• Strong knowledge of container handling and international cargo movement
• Familiarity with import/export documentation and regulatory requirements
• Excellent organizational and problem-solving skills
• Strong communication skills and ability to work with cross-functional teams
• Proficiency in logistics management systems and MS Office tools

Key Performance Indicators (KPIs):

• Accomplish the daily tasks without errors or incident,
• Ensuring that the quality of all services provided meets the required standards,

Qualifications:

• Minimum Degree,
   

Education and Experience:

• Experience in Cargo Operations & Shipments Documentations,
• English (Written & Spoken),
• Good knowledge of Microsoft Word, Excel, Power Point, Access & Windows Applications, Outlook,
   

Skills:

• Excellent Communication Skills,
• Good Teamwork Player,
• Ability to work under pressure & challenges,
• Ability to handle multiple Projects/Tasks,
• Acknowledging & resolving customer complaints,
   

Preferred Qualifications:
 

• Experience working with port and customs authorities
• Background in freight forwarding or a similar logistics environment