The ideal candidate will have a strong background in supporting and managing IT infrastructure, with a focus on optimizing performance and ensuring reliability. This role requires a proactive and energetic individual who is eager to learn new things and can effectively collaborate with various teams and IT Infrastructure & Technology Manager to deliver high-quality infrastructure solutions.

Responsibilities

• Support the design, implementation, and management of IT infrastructure systems, including on-premises servers, Storages, networks and cloud services.
• Monitor system performance and troubleshoot issues to ensure optimal operation of infrastructure components meeting departmental service levels.
• Manage and configure firewalls, switches, and routers to maintain network security and efficiency.
• Collaborate with vendors and cross-functional teams to identify and address infrastructure needs and challenges.
• Assist in planning and executing infrastructure upgrades and migrations with minimal disruption to services.
• Maintain documentation for infrastructure configurations, processes, and procedures.
• Provide technical support and guidance to team members and other departments/Projects.
• Stay updated on industry trends and best practices to recommend improvements to infrastructure systems.

Qualifications

• Bachelor's degree in Computer Science, Network Engineering, Information Technology, or a related field.
• 3-5 years of experience in supporting infrastructure, including switches, firewalls, and cloud infrastructure security.
• Must be a Bahraini citizen.

Skills 

• Technical Proficiency: Strong understanding of server and network configurations, virtualization technologies (e.g., VMware, Hyper-V), and storage solutions.
• Networking Skills: Knowledge of networking protocols (TCP/IP, DNS, DHCP) and experience with firewalls, VPNs, and network security.
• Cloud Technologies: Familiarity with cloud platforms (e.g., AWS, Azure, Google Cloud) and experience in managing cloud infrastructure.
• Monitoring and Diagnostic Tools: Experience with system monitoring tools (e.g., Nagios, SolarWinds) to ensure uptime and performance.
• Scripting and Automation: Basic knowledge of scripting languages (e.g., PowerShell, Python) for automation tasks.
• Problem-Solving: Strong analytical and troubleshooting skills to resolve infrastructure-related issues efficiently.
• Documentation Skills: Ability to create and maintain clear and comprehensive documentation of infrastructure configurations and processes.
• Communication: Excellent verbal and written communication skills to convey technical information to non-technical stakeholders.
• Proactive and Energetic: A proactive approach to work, with the energy and willingness to learn new technologies and methodologies.