Loss Adjuster-Commercial lines

Purpose: 

To have an adequately qualified and experienced loss adjuster in the commercial Lines department, to attend the send the Surveys, Risk Inspections, ILA, LOR, Prepare the preliminary and final reports, maintaining the TAT, coordinating with the Insurers, Clients, Contractors, Salvage Buyers, by ensuring the quality and reputation of BSLA’s Commercial Lines services offered to the clients in UAE.

Job Description

As a loss adjuster involved in managing a claim from the start through to settlement, making decisions on the extent and validity of a claim, acceptance, rejections, liability and checking for any potentially fraudulent activity, excellent client service by implementing necessary claims process / workflow and optimization of resources. 

 Duties and Responsibilities

• Inspect/survey the property and physical damage.
• Analyze complex information from different sources.
• Examine claim liability & prepare and process claim reports. 
• Travelling across GCC based on the requirement of the company.
• Negotiate settlements with claimants
• Examine police reports, videos from surveillance cameras or audio if applicable
• Process new insurance claims notifications.
• Collect accurate information and documents to proceed with a claim
• Prepare ILA, LOR and Policy reports
• Explain to policyholders when their claim is not covered.
• Monitor the progress of a claim.
• Investigate potentially fraudulent claims and be part of the Risk Inspections. 
• Prepare an initial estimate of costs and then closely monitor and keep a record of costs, salvage and arranging the quotation from the contractors. 
• Ensure fair settlement of a valid claim.
• Ensure the customer is treated fairly and that the customer receives excellent service in accordance with industry and company guidelines
• Handle any complaints associated with a claim & manage all administration aspects of the claim
• Adhere to legal requirements, industry regulations and customer quality standards set by the company.

Key Performance Indicators

• Non-Motor Claims and Risk Inspections handling & deliverable within the timelines. 
• Delivering the ILA, LOR, and Survey reports within the stipulated Turn Around Time.
• Activation with the Insurance companies for new business.
• Upgradation of personal qualifications and skills.

Minimum level of formal education and/or specialized knowledge

• Bachelor’s degree and Insurance Qualifications. 
• Experience in conducting physical Inspections & technical reports 
• Report writing & negotiation skills with clients and contractors 
• More than 5 years in general Insurance of experience in relevant position 
• Sharp knowledge of scope of cover of Insurance Policies, Terms and Conditions, underwriting guidelines and reinsurance terms.
• Excellent communication and interpersonal skills 

Typical Working Conditions

Normal Working hours as per the UAE labor laws.

Traveling as per job requirements.

Nature of the job includes indoor and outdoor works. 

Should be accessible over the company mobile phone as and when required.