911 Dispatcher

Minimum Qualifications

• Applicant must possess a High School Diploma or GED
• Pass a background check with no felony convictions or pending charges
• Obtain and maintain required certifications - CPR, T-CPR, IDACS, EMD, LED, AND FED
• Must be willing to work nights, weekends, and holidays. Mandatory attendance may be required for coverage during community and natural disasters

TYPICAL DUTIES

• Receives all incoming telephone calls for emergency law enforcement, fire, and EMS services in Benton County
• Receives incoming non-emergency calls and routes to the proper authority or provides caller with requested information
• Monitors, receives, and broadcasts calls on multiple radio frequencies; dispatches required units according to established procedure
• Maintains communications with all law enforcement and other emergency units operating within the boundaries of Benton County
• Operate the IDACS/NCIC computer system

Knowledge, Skillls, Abilities, & Other

• Extensive knowledge of county geography
• Knowledge of telephone answering techniques, radio dispatching policies and procedures
• Knowledge of governmental agencies and community service agencies at a sufficient level to direct callers to the appropriate authority
• Ability to communicate verbally in a distinct, clear, concise, and controlled manner in a wide variety of circumstances with good diction in a well-modulated voice
• Ability to simultaneously communicate, interpret communications, and enter data into a computer terminal with speed and accuracy
• Ability to react quickly and calmly in a variety of life threatening and emergency situations
• Ability to sit for long periods of time
• Ability to work any shift
• Ability to handle irate and hysterical callers in a calm, courteous, and professional manner
• Ability to work under stress and to exercise discretion and independent judgement in a variety of situations

SCHEDULE

• Hours are 6p-6a EST
• 2-2-3 Schedule

Job Type: Full-time

Pay: $45,000.00 - $53,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• On-the-job training
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Work Location: In person