911 Dispatcher / Communications Officer

Description Summary

Expectation of Job Duties

• Operates radio base station (console) transmitting and receiving messages to and from public safety agencies in accordance with Federal Communications Commission (FCC) regulations and Police Department policies and procedures.
• Answers multiple telephone lines, both business and emergency, to answer inquiries, handle complaints, and dispatch responses in accordance with Police Department policies and procedures.
• Operates inter-agency computer to relay and receive information from other criminal agencies.
• Monitors various alarm and warning systems.
• Prepares and maintains required logs, records, and reports.
• Performs other duties and participates in training as assigned by the Communications Supervisor.

Job Requirements

• Graduation from high school or equivalent.
• Minimum of 18 years of age.
• Must type a minimum of 40 wpm.
• Complete state computer training programs as well as departmental training.
• One (1) year experience preferred in the field of telecommunications for Police Department/Public Safety activities, but is not required.

• Combination of education, training or experience which would qualify for the position as determined by the City Administrator and Police Chief.

Knowledge, Skills, & Abilities

• Computers and computer operating systems.
• Considerable knowledge of names and locations of principal streets and buildings in Osage Beach, as well as the surrounding area.

• Stay calm, analyze situations, make decisions, and solve problems.
• Coordinate several agencies and personnel.
• Establish and maintain effective working relationships with coworkers, supervisors, other agencies and general public.
• Understand and follow verbal and written instructions with limited supervision.