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911 Records Technician

Job Summary

POSITION OVERVIEW: The 911 Records Technician performs specialized administrative and technical work supporting the Public Safety Department’s management of public records, with a primary focus on 911 records. This position provides customer service, conducts data entry and computer research, processes and redacts records, and evaluates public records requests to ensure timely, accurate, and lawful disclosure. The role requires strict adherence to HIPAA and applicable Florida Statutes governing privacy and public records and may involve responding to subpoenas and appearing in court as needed.

Essential Job Functions

Public Records Administration:

Receive, analyze, and process public records requests and inquiries related to 911 records.
Review, evaluate, and redact confidential information from audio and paper records in compliance with federal and state laws.
Prepare written responses to citizens, media, attorneys, law enforcement agencies, and public officials.
Respond to subpoenas and assist with records production for legal proceedings.

Customer Service & Communication:

Provide accurate, courteous assistance to the public, employees, and partner agencies in person, by telephone, and electronically.
Communicate complex information clearly and concisely, both orally and in writing.

Data Management & Technical Support:

Perform data entry, file processing, conduct computer research, and records management using public safety software and automated office systems.
Prepare, track, and maintain detailed logs of records released, including court orders, subpoenas, and formal public records requests.

Compliance & Legal Support:

Ensure compliance with HIPAA Privacy Rule, Florida Statutes 119, 365.171, and 401.30 regarding public records and confidentiality.
Maintain CJIS security awareness and follow all applicable information security protocols.
Testify at depositions or court proceedings when required.

PHYSICAL REQUIREMENTS: This is primarily sedentary work requiring occasional exertion of up to 10 pounds. Essential physical functions include frequent typing and repetitive hand/wrist motions, reaching, fingering, and sustained visual, hearing, and speaking abilities sufficient to operate office equipment, review recordings, read and prepare documents, and communicate effectively. Mental acuity to make sound decisions and follow detailed procedures is required.

ENVIRONMENTAL CONDITIONS AND WORK HAZARDS: Work is performed indoors in an office setting with constant computer use. The position involves prolonged sitting and screen time, with potential exposure to vision or hand/arm strain associated with extensive computer work. No special safety equipment is required.

SUPPLEMENTAL INFORMATION:
This job description is not intended to be and should not be construed as an all-inclusive list of all the responsibilities, skills or working conditions associated with the position. While it is intended to accurately reflect the position activities and requirements, Management reserves the right to modify, add or remove duties and assign other duties as necessary that are a logical assignment to the position.

EMERGENCY RESPONSE/RECOVERY ACTIVITIES:
County employees are considered essential personnel in providing and continuing services to our community during and following a disaster, such as a hurricane, or in other emergency situations. As a requirement of County employment, County employees are subject to being required to remain at work during an event, respond to a recall immediately following an event and/or immediately reporting to work when an all clear is declared by the County Administrator. During these types of events, County employees may temporarily be assigned to work and perform duties outside the normal scope of their position, location, and work schedule to fit the needs of the County and its citizens.

ADA STATEMENT:
A qualified employee or applicant with a disability may be afforded a reasonable accommodation to perform the essential job functions of a position in compliance with the Americans with Disabilities Act.

EEO STATEMENT:
St. Lucie County BOCC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected characteristic. We encourage all qualified candidates to apply.

Qualifications

Candidates should possess a solid foundational background that demonstrates their ability to engage with the responsibilities of the role effectively.

Must be at least 18 years of age.
High school diploma or GED required. Associate degree in Criminal Justice, Paralegal Studies, or a related field preferred. Relevant experience, training or technical certifications may substitute for preferred college degree.
Two (2) years of related experience in records management, public records processing, or public safety communications support functions; OR an equivalent combination of education/training.
Knowledge of Florida public records and privacy statutes (FS 119, 365.171, 401.30) and HIPAA Privacy Rule.
Ability to obtain and maintain FDLE CJIS Level 3 – Security & Awareness Certification within six (6) months of appointment.
Proficiency with Microsoft Office Suite and public safety or records management software.
Ability to operate standard office equipment.
Strong organizational skills with attention to detail, and ability to handle confidential information.
Ability to make decisions in accordance with laws, regulations, and procedures.
Effective written and verbal communication skills.
Ability to type with reasonable speed and accuracy.
Must possess and maintain a valid Florida Driver’s License and a good driving record.

Additional Information

Pay Grade: C0

PRE-EMPLOYMENT SCREENING: This position requires a physical, drug testing, driver's license verification, level 2 background screening which includes fingerprinting and Criminal Justice Information System (CJIS) clearance. CJIS clearance is authorized by the Sheriff’s Department and involves a thorough criminal history review. For additional information on level 2 fingerprinting please refer to the Florida Clearinghouse website: https://info.flclearinghouse.com/

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