911 Telecommunicator

Job Overview
This position ensures smooth operation of day-to-day telecommunication and general office functions for the Police Department.

Duties

• Regular and timely attendance at work.
• Receives incoming calls on both the telephone and radio (including 911 calls), evaluates and directs calls to appropriate staff, officers, and/or other agencies.
• Informs 911 callers of emergency procedures.
• Dispatches appropriate units and relays information pertinent to field operations.
• Performs computer assisted and manual record checks for officers on individuals, locations, vehicles and other property, sometimes verifying warrants or reports of stolen property.
• maintains, updates, and assesses various logs and computer data files.
• May act as receptionist, including answering the telephone, taking messages, and providing information.
• Completes forms and reports on the computer.
• Subject to emergency call in and weekend duty.

Education and Experience

• Prior experience in emergency dispatching or telecommunication roles is preferred, but not required.
• Demonstrated excellent communication skills, including phone etiquette and active listening abilities.
• Strong typing skills combined with data entry proficiency ensure accurate record keeping under pressure.
• High school diploma or equivalent.

Pay: $18.50 - $23.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Health savings account
• On-the-job training
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person